I have an electrical company and I always say that you can tell the true value of a company when things go wrong, not necessarily when things go right. We ordered a fan with controller and only manag... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... Se mer
Absolutely first rate level of service and expertise. Geoff went completely 'above and beyond' in his efforts to get the complicated extraction system to work clearly he has years of experience in th... Se mer
Easy to order! Competitively priced! Delivered quickly! Easy to fit (Even for an amateur)! And best of all, does the job it was designed for! House feels fresher, no condensation, no mould and seems t... Se mer
Företagsinformation
Skrivet av företaget
We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.
Kontaktuppgifter
Storbritannien
- 0161 818 2050
- hello@efans.co.uk
- efans.co.uk
4,8
Utmärkt
345 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Buy with confidence…
Great product and after sales service,couldn't fault them! Great to talk to a real person for advice
21 maj 2025
Omdöme utan inbjudan
Svar från eFans Direct
Your welcome Julie. Ha, nothing annoys us more than those automated voice recordings! Glad we could help.
Nick
My exceptional PIV purchase from eFans
I chose eFans to purchase my PIV fan as they came highly recommended!
My PIV arrived promptly, but unfortunately it got slightly damaged in transit with the courier.
I took photographs as proof & sent to eFans customer service who were very understanding & apologetic.
I was initially offered a replacement but decided on damaged discount as it was superficial damage to a corner & wouldn't affect the fans performance.
I fitted & installed the fan personally, as very straight forward & easy to do.
We've had it for a number of months now & its been working very well, is ultra quiet & does exactly what its designed to do, reduce condensation within the home.
I would fully recommend having a PIV & eFans as the supplier as I can't fault their product or service.
A very happy customer indeed!
20 augusti 2025
Omdöme utan inbjudan
Svar från eFans Direct
Thank you for the great review. We’re sorry again about the damage in transit, but really pleased we could sort it quickly and that the fan has been working so well for you. We really appreciate the recommendation.
Best wishes
Natalie
eFans Direct is an excellent company
Very efficient, great customer service and excellent product.
19 augusti 2024
Omdöme utan inbjudan
Svar från eFans Direct
Thanks so much for your kind review! We’re delighted you’re happy with both the service and the product.
Best wishes,
Natalie
Svar från eFans Direct
Great to hear everything arrived quickly and smoothly! We really appreciate your feedback and are always here if you need anything. :)
Best wishes,
Natalie
I think it's shocking how you charge…
I think it's shocking how you charge 25% of the cost of the item when you return it when it's not even come out of the box
8 augusti 2025
Omdöme utan inbjudan
Svar från eFans Direct
Hi Paul. Thanks for your review.
We’re really sorry to hear you were unhappy with the return process. We did email you to check if you’d like a replacement unit, as that would have allowed us to waive the stocking charge for your order.
We’d love the chance to put this right for you, so please do get in touch with us directly at hello@efans.co.uk
Best wishes,
Natalie
Svar från eFans Direct
Thanks for your review Dean! We’re so glad you’re happy with the fan, price, and speedy delivery.
Best wishes,
Natalie
Nice to deal with people who understand…
Nice to deal with people who understand the product and the requirements
19 augusti 2025
Omdöme utan inbjudan
Svar från eFans Direct
Thanks for your review Bruce! We’re really glad our team could support you with the right product and advice.
Best wishes,
Kerry
I've always found you very efficient…
I've always found you very efficient and provide what is asked for in a timely manner.
5 augusti 2025
Omdöme utan inbjudan
Svar från eFans Direct
Thanks so much for your kind words! It’s great to hear you’ve always had a smooth and timely experience with us.
Thanks,
Natalie
Good experience
Easy to order, paid for next day delivery which arrived on time as scheduled, overall good service and good product.
6 augusti 2025
Omdöme utan inbjudan
Svar från eFans Direct
Thanks for your review! We’re so glad the order process was easy, delivery arrived as expected, and you’re happy with the product.
Best wishes,
Natalie
Great experience
Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will use again thanks
22 juli 2025
Svar från eFans Direct
Thanks so much for your review Ian! We’re delighted we could help. It’s great to hear everything went smoothly as well.
Best wishes,
Nick
Svar från eFans Direct
Thanks for your review Daniel! We’re really pleased you had a great experience. 😊
Best wishes,
Natalie
Absolutely first rate level of service…
Absolutely first rate level of service and expertise. Geoff went completely 'above and beyond' in his efforts to get the complicated extraction system to work clearly he has years of experience in this field. An absolute pleasure to deal with. - thank you.
30 maj 2025
Omdöme utan inbjudan
Called efans as my extractor fan failed…
Called efans as my extractor fan failed , superb knowledge and response got me a fan the next day , good price ,working better than the last one
Great company thankyou
20 maj 2025
Omdöme utan inbjudan
Svar från eFans Direct
Thank you for such a wonderful review Ian! I’ll make sure Geoff sees your kind words — he’ll be happy with that one! 😊
Best wishes,
Natalie
Regular stockist
I have to change my MHV filters yearly and eFans stocks my make at a competitive price, so its a no brainer using this company. The ordering is easy and the filters arrived within two days.
29 april 2025
Excellent service
Excellent service
Wasn’t sure which part to order, sent them through the spec of my fan and they sent me a link with the parts in my basket. Thank you so much, great service.
30 april 2025
Great Service
eFans are a great company to use as they always deliver on time and great customer service.
3 april 2025
Svar från eFans Direct
Always a pleasure Milan! If we could rate our customers you'd get a 5 star too! 😊
Thanks
Natalie
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