I have an electrical company and I always say that you can tell the true value of a company when things go wrong, not necessarily when things go right. We ordered a fan with controller and only manag... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... Se mer
Absolutely first rate level of service and expertise. Geoff went completely 'above and beyond' in his efforts to get the complicated extraction system to work clearly he has years of experience in th... Se mer
Easy to order! Competitively priced! Delivered quickly! Easy to fit (Even for an amateur)! And best of all, does the job it was designed for! House feels fresher, no condensation, no mould and seems t... Se mer
Företagsinformation
Skrivet av företaget
We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.
Kontaktuppgifter
Storbritannien
- 0161 818 2050
- hello@efans.co.uk
- efans.co.uk
4,8
Utmärkt
345 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
great selection and turnaround time
12 november 2025
Omdöme utan inbjudan
Svar från eFans Direct
Thanks so much for your kind review
Best wishes, 😊
Natalie
Excellent communication and super fast…
Excellent communication and super fast delivery , …… and great product , thanks
14 november 2025
Svar från eFans Direct
Clive, thanks so much for your review! We’re pleased you’re happy with everything.
Thanks, 😊
Natalie
Always on time
Always on time ! Great service from initial enquiry to delivery.
20 november 2025
Omdöme utan inbjudan
Svar från eFans Direct
David, thanks so much for your review! We’re pleased you’re happy with everything.
Thanks, 😊
Natalie
Great salesmen and timely deliveries
Great salesmen and timely deliveries
27 november 2025
Omdöme utan inbjudan
Svar från eFans Direct
We’re pleased you’re happy with the service you received!
Thanks, 😊
Natalie
A no hassle company
Could customer service ensured I had ordered the correct product for my machine. Prompt delivery. A no hassle company.
23 juli 2025
Omdöme utan inbjudan
Svar från eFans Direct
Thank you Nick!
Cheers
Natalie
PPV fan
I bought a PPV fan. It was an excellent price and the technical support and customer service was top notch when helping me fault find and ship a replacement out to me the next day. The fan it’s had been life changing to my family for removing moisture in the house.
5 september 2025
Omdöme utan inbjudan
Svar från eFans Direct
Thank you for the great review! We’re really pleased we could get everything sorted quickly for you and that the fan has made such a positive difference in your home. If you ever need anything in the future, we’re always happy to help.
Kind regards,
Natalie
Delivery was on time item was packed…
Delivery was on time item was packed well
27 november 2025
Omdöme utan inbjudan
Prompt Delivery
27 november 2025
Omdöme utan inbjudan
I had to call and email several times…
I had to call and email several times because they did not provide the quote as promised, despite assuring me it would be sent the same day. Additionally, their pricing is approximately 20% higher than other suppliers, which makes the situation even more concerning.
18 november 2025
Omdöme utan inbjudan
Svar från eFans Direct
Morning Bekim,
Thank you for your review, and I’m sorry to hear we didn’t meet your expectations. We are extremely saddened to learn of your feedback, as our team have been as accommodating as possible throughout your enquiry.
For clarity, your enquiry came in on Mon 17 Nov at 9:13pm (outside of business hours). We replied on Tue 18 Nov at 11:15am to inform you we had received your enquiry, and your quote was issued on Wed at 10:13am — all within the 24-hour turnaround we commit to for all enquiries.
Regarding pricing, while we may not always be the lowest, our quotes include specialist technical support, approval drawings, and fast made-to-order lead times, which can make our offering appear higher than basic supply-only options.
We’re sorry we didn’t have the chance to work with you on this occasion, but we hope you’re able to secure the product you need within your budget.
All the best,
Nick
Quick and efficient service
Quick and efficient service. Did a great job and cleared up after themselves.
20 oktober 2025
Got what I wanted
4 november 2025
Omdöme utan inbjudan
Easy to use website from search to…
Easy to use website from search to purchase and punctual delivery of items purchased.
15 oktober 2025
Omdöme utan inbjudan
Svar från eFans Direct
Thank you for your review! We’re really glad to hear you found the website easy to use and that your order arrived on time. We appreciate your feedback and hope to see you again soon.
Thanks :)
Natalie
Good product and a fast delivery
4 november 2025
Omdöme utan inbjudan
Good price and quick delivery
Good price and quick delivery of my initial purchase.
However, it is their customer focused response to that unit failing, several months later, that stands out.
A replacement was sent out the same day I reported the fault and they arranged for the return unit to be collected.
25 augusti 2025
Omdöme utan inbjudan
Svar från eFans Direct
Thank you for your review. We’re really glad we could get the fault sorted quickly for you and get a replacement sent out straight away. If you ever need anything in the future, we’re always happy to help.
Kind regards,
Natalie
I received what I ordered in good time
I received what I ordered in good time. Unfortunately what I ordered was incorrect. I cannot find a return address on eFans web site.
15 oktober 2025
Svar från eFans Direct
Thank you for your review, and sorry to hear there’s been an issue with your order. Please email us at hello@efans.co.uk with your order details and we’ll be happy to look into this and get it sorted for you.
Kind regards,
Natalie
Excellent service on delivery
11 september 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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