Edge of Ember  Omdömen 214

TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I was struggling to decide on a piece for my sisters 50th birthday and I messaged a number of times regarding my concerns. I was always met with understanding and guidance and the desire to help me. I... Se mer

Betygsatt 5 av 5 stjärnor

I got gifted a stunning bracelet from my partner which I absolutely love. Unfortunately a chain loop came loose and it broke, however Edge of Ember where nothing but helpful. They immediately sent... Se mer

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Betygsatt 1 av 5 stjärnor

Won’t be shopping here again after recent experiences. The quality of items is not what you would expect given the price. I was gifted a necklace by my grandmother which is now not fit for its purpose... Se mer

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Betygsatt 5 av 5 stjärnor

First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... Se mer

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Företagsinformation


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

214 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

Beautiful jewellery

I wanted to buy my daughter a special piece of jewellery for her 21st birthday and saw this company on Instagram. After looking at several items I decided on a beautiful initial necklace with her birthstone- blue topaz. It arrived within a few days later and I'm delighted with it

20 december 2023
Betygsatt 4 av 5 stjärnor

Huggies!

Lovely earrings!
First time I'd bought Huggies and I did find them rather difficult to put in as the pin isn't straight as with stud earrings! However I persevered and they look good!

20 november 2023
Betygsatt 1 av 5 stjärnor

Very very poor service with failure of…

Very very poor service with failure of integrity. I had ordered an exchanged and was advised for 3 weeks over emails it was being processed, mind they held £220 of my money this whole time (before Christmas), to be told they dont have the item in stock. No longer can gift my present for Christmas and is a bit late now to order from more trusted sites. Really sad to see a beautiful jewellery brand failing by lack of good service.

8 december 2023
Omdöme utan inbjudan
Logotyp för Edge of Ember

Svar från Edge of Ember

Hi Andrea, I'm sorry to hear about your experience with the returns process, it is not the usual level of customer service we strive to deliver. There was an issue with a restock during that period, which is now resolved.
Please check your inbox for an email from us!

Betygsatt 1 av 5 stjärnor

Faulty Item - No response from Customer Service

The item I bought was faulty, spent over £800 for my wifes 40th. Have sent multiple emails and used their website and chat bot service asking for assistance to replace or repair the item as they offer a guarantee and they have not responded. Poor customer service.

5 december 2023
Omdöme utan inbjudan
Logotyp för Edge of Ember

Svar från Edge of Ember

Hi Craig, Thanks for reaching out and sorry to hear that you have not received our replies. Would you be able to check your spam folder in case they have ended up there so that we can get this resolved for you? This will be covered under our 2-year product warranty and we will get this resolved for you. Best, Charli

Betygsatt 2 av 5 stjärnor

Nice thin rings

Update: “gold” color stained to orange/brown tint. I had the same discolouration on Studex earrings I bought for £4, not something I expect when paying £240

Really liked this solid gold Constellation Diamond Ring. It’s very thin and looks nicely coupled with my other ring.

I’m not an expert to say if gold and diamonds are genuine, shop doesn’t provide any certificates.

Also prices in UK for gold are surprisingly much higher than I bought in Poland before.

20 oktober 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Jewellery review

Service and delivery from Edge of Ember was first class. The jewellery item I ordered was slightly smaller than I expected although it was of excellent quality and well received as a present.

18 september 2023
Betygsatt 5 av 5 stjärnor

Top jewellery

Great products, great costumer service, beautiful packaging and overall I dear to say exceptional quality.

18 september 2023
Betygsatt 4 av 5 stjärnor

Lovely Alphabet Necklaces

Lovely Alphabet Necklaces

I've always loved the jewelleries by Edge of Ember. Had an alphabet necklace with my son's initials for 3 years and absolutely loved it. Didn't take it off much so it went through sweats and showers and the coating is coming off so I got a new one. Would be nice if there is some kid of renewing service so it doesn't have to go to waste.
Still one of my favourite piece of jewelleries indeed.

19 september 2023
Betygsatt 5 av 5 stjärnor

Love Victoria's Pieces!

I found out about EOE from Victoria McGrath's Youtube, i love all of the pieces from her collection, but purchased the malachite drop earrings and they're just as beautiful in person! Hope to get more pieces eventually.

19 september 2023
Betygsatt 5 av 5 stjärnor

infinity hoops

These are my second pair of infinity hoops. I was bought a pair for Christmas last year and they are still like new. I love them so much I bought a second smaller pair and wear them both everyday. Lovely quality, packaged beautifully. Very happy thank you.

18 september 2023
Betygsatt 3 av 5 stjärnor

Daughter's 18th birthday ring...

I ordered a ring for my daughter's 18th. Edge of Ember sent the item beautifully packaged and safe and the delivery was on time. Our troubles began when I needed to exchange the ring for a different size (even though I had followed the very helpful ring measuring instructions on their website). The returns was hassley because no regular post office would accept the package - only specific Royal Mail ones because the QR codes are not / were not working. It took me 2 days and 3 different post offices, along with the hassle of parking each time, before I could find a RM post office that would accept the parcel. The exchange took longer than the quoted 14 days to occur and I had to chase the company to find out what was going on, when the exchanged ring would arrive and if it would arrive in time for my daughter's birthday. Bear in mind I started this process a month before her birthday. The ring did come in time but the hassle to get it there and back has put me off wanting to shop with Edge of Ember again.

20 augusti 2023
Logotyp för Edge of Ember

Svar från Edge of Ember

Hi Joanna,
I'm sorry to hear about your experience with the returns process, it is not the usual level of customer service we strive to deliver. There was a technical issue with Royal Mail during that period, which is now resolved.
Please check your inbox for an email from us!

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