I was struggling to decide on a piece for my sisters 50th birthday and I messaged a number of times regarding my concerns. I was always met with understanding and guidance and the desire to help me. I... Se mer
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I got gifted a stunning bracelet from my partner which I absolutely love. Unfortunately a chain loop came loose and it broke, however Edge of Ember where nothing but helpful. They immediately sent... Se mer
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Won’t be shopping here again after recent experiences. The quality of items is not what you would expect given the price. I was gifted a necklace by my grandmother which is now not fit for its purpose... Se mer
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First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... Se mer
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I was struggling to decide on a piece…
I was struggling to decide on a piece for my sisters 50th birthday and I messaged a number of times regarding my concerns. I was always met with understanding and guidance and the desire to help me. I ended up ordering a piece I was completely happy with after tweaking the order and I now love the piece I ordered and I would recommend this brand for their customer care and personal attention as well as the quality of the product! I’ll be back for more pieces!! Thank you for all your help! ❤️
17 juni 2026
Omdöme utan inbjudan
Terrible Quality, No Accountability from Customer Love Team
I purchased a Paperclip Chain Necklace in Gold for $104. Within five months, and after wearing it only 2-3 times, the gold plating had completely failed. It had worn through to the base metal, discolored, and turned iridescent/rainbow in spots. This was not surface tarnish. The plating had physically worn away.
I contacted the company with photos. After multiple exchanges with their "Customer Love Team," I was told this was normal oxidation, offered cleaning tips involving a toothbrush, and then offered store credit, which I declined, as this was my very first purchase from them and I had no desire to buy from them again.
When they finally agreed to a refund, I was informed a £30 return fee would be deducted from my $104 refund and I would have to pay my own international return shipping.
The scripted responses, the blame shifting, and the £30 sting at the finish line were all deeply disappointing. Looking at other reviews here, I can see I am far from alone in this experience.
Save yourself the trouble. A $104 necklace worn twice should not fall apart, and a company that stands behind their products shouldn't need a "Customer Love Team" to explain why they don't.
31 maj 2026
Omdöme utan inbjudan
Svar från Edge of Ember
Thank you for your feedback, LME. We’re very sorry to hear that you were disappointed with your experience and the outcome offered.
Our team reviewed your case and provided options in line with our warranty, including repair, replacement, or credit, and ultimately issued a refund as a gesture of goodwill. We always aim to support customers fairly within our policy, while also offering solutions where possible.
We appreciate you taking the time to share your comments, and your feedback has been shared with the team.
If you want long lasting jewellery don’t shop here
Won’t be shopping here again after recent experiences. The quality of items is not what you would expect given the price. I was gifted a necklace by my grandmother which is now not fit for its purpose. I have expressed my frustration to the customer service team who have classed the damage as ‘wear and tear’. I think it’s ridiculous that an item of jewellery now isn’t expected to last longer than a few years and when it has been looked after and does break, the customer is blamed.
20 maj 2026
Omdöme utan inbjudan
Svar från Edge of Ember
Hi Ellen,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about your disappointment.
I completely appreciate how upsetting this must feel, especially given the sentimental value of the piece. I can see our team has been in touch and, as the item is 2 years outside of our two-year warranty period, we’re unfortunately unable to offer a complimentary replacement in this case.
That said, I can see a discounted replacement option has already been offered as a gesture of goodwill.
We also really appreciate you sharing your comments regarding quality and longevity, and I will ensure this is passed on to our product team for review.
I ordered a pendant for my daughter's…
I ordered a pendant for my daughter's 10th birthday with a specific engraving
It arrived with a symbol engraved on the back instead.
As it has been engraved, even though incorrectly, I can't return it so now the gift has lost it's meaning
14 maj 2026
Omdöme utan inbjudan
Svar från Edge of Ember
Hi Simon,
Thank you for your review, and I’m very sorry to hear about your disappointment with the engraving.
I can see our Customer Service team reached out to you immediately after your message was received to resolve this for you, but we haven’t yet received a response.
Could you please check your emails (including your junk or spam folder) in case our reply has landed there? We absolutely want to make sure this is properly resolved for you, so we’d be very grateful if you could come back to us when you can.
So quick and effective fixing my bracelet!
I got gifted a stunning bracelet from my partner which I absolutely love. Unfortunately a chain loop came loose and it broke, however Edge of Ember where nothing but helpful. They immediately sent me a free postage label and got it fixed and delivered back to my house in no time!
During the whole process I was in contact with a lovely lady called Zoe who's communication was excellent the whole way through the service!
Would recommend to anyone!
13 maj 2026
Omdöme utan inbjudan
Svar från Edge of Ember
Hi Katie,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know how you found us and your repair experience. 🥰
We are so happy to hear that you were pleased with your bracelet and experience with Edge of Ember. It’s wonderful to know your repair was handled quickly and smoothly, and that Zoe was able to support you with excellent communication throughout.
Please don't hesitate to reach out if we can help with anything going forward.
Lovely and elegant item with just the…
Lovely and elegant item with just the right size stone.
20 april 2026
Svar från Edge of Ember
Hi Amalia,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know you loved the elegant design and perfect stone size. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember.
Please don't hesitate to reach out if we can help with anything going forward.
Such a beautiful gift and it arrived so…
Such a beautiful gift and it arrived so quickly engraved. Very impressed.
19 mars 2026
Svar från Edge of Ember
Hi Sejal,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know you chose us for such a special engraved gift and that it arrived so quickly. 🥰
It’s always wonderful to know personalised pieces arrive in time to be gifted and enjoyed.
Please don't hesitate to reach out if we can help with anything going forward.
Replacement necklace
Excellent communication, help and information regarding replacement of goods. Outstanding customer and delivery service.
19 mars 2026
Svar från Edge of Ember
Hi Alison,
Thank you so much for your review. We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. It’s great to know our team could support you smoothly with your replacement and delivery.
Please don't hesitate to reach out if we can help with anything going forward.
Svar från Edge of Ember
Hi Vee,
Thank you so much for taking the time to share your experience with us. We love hearing from our customers, and we’re delighted that you’re happy with your purchase. 🥰
We’re so glad to hear that you enjoyed the fast delivery and the product photos.
Please don’t hesitate to reach out if we can help with anything going forward.
A colleague/friend in work 60th…
A colleague/friend in work 60th birthday was coming up and I was "fishing" for ideas. She mentioned that she loved 3 stone necklaces and mentioned Edge of Ember. I looked on your site and seen the trinity necklace. I ordered this and was pleasantly surprised (pictures don't do it justice). On ordering I was kept up to date on delivery details. Package arrived well wrapped and on time. Very happy with whole experience.
19 januari 2026
Svar från Edge of Ember
Hi Irene,
Thank you so much for taking the time to share your experience with us. We love hearing how customers find us, and we’re delighted that Edge of Ember came recommended when you were searching for a special 60th birthday gift. 🥰
We’re so happy to hear that you loved the Trinity necklace and that it exceeded expectations! We’re also glad the delivery updates and packaging helped make the experience seamless.
Please don’t hesitate to reach out if we can help with anything going forward.
Necklace replate
I recently contacted Edge of Ember regarding a necklace I have had for coming up 5 years. It had lost its lustre and I wanted to enquire about a replate. Zoe, the customer service agent, could not have been more helpful. I was advised of my options and at no point did I feel under any pressure. Edge of Ember took care of postage, replated my necklace and sent it back promptly.
I am so pleased I have extended the lifespan of my necklace and recommend this service.
1 februari 2026
Omdöme utan inbjudan
Svar från Edge of Ember
Hi Jo,
Thank you so much for your kind review. We truly appreciate you taking the time to share your experience with our replating service. 🥰
We’re delighted to hear that Zoe was able to support you so thoroughly and that you felt informed and comfortable throughout the process. Extending the life of a well-loved piece is something we’re really passionate about, so it’s wonderful to know you’re pleased with the result.
Please don’t hesitate to reach out if we can help with anything going forward.
Fast and Fabulous
Website is easy to navigate. The photos of the jewelry are clear and enticing and the delivery of my order was fast. Would highly recommend Edge of Ember … oh and did I mention how beautiful the jewelry is?!
19 januari 2026
Svar från Edge of Ember
Hi Susie,
Thank you so much for your fantastic review. We’re so pleased to hear that you found our website easy to navigate and that the jewellery photography helped you choose your piece. 🥰
Please don’t hesitate to reach out if we can help with anything going forward.
Disappointing
Arrived quickly a little disappointed with size against picture advertised Wish I could upload a picture
30 januari 2026
Omdöme utan inbjudan
Svar från Edge of Ember
Hi Karron,
Thank you for taking the time to share your feedback. We’re glad to hear your order arrived quickly, but we’re sorry to learn that the size wasn’t quite what you expected.
We always want our customers to feel confident and happy with their purchase, so please do reach out to our customer service team - we’d be more than happy to help explore options or assist further.
High-quality jewellery and EXCELLENT customer service
I initially found EoE from a classic google search when trying to find an initial necklace to represent my daughter. Not only was the shipping swift and secure to the US (and no tariffs or tax!), the necklace was gorgeous and incredibly well-made. I started with the Solid Gold 14k initial necklace and have since purchased 18k pieces and have loved them all - the quality is very high, the prices are reasonable, and the most important part - the customer service is above and beyond. They're incredibly responsive, empathetic, and kind, and I've been very satisfied with all queries and responses. They have gone out of their way to ensure I'm satisfied.
On top of that, it's a legitimate woman-owned company that uses sustainable materials and is near to my heart by being based in London. I genuinely could not ask for more.
I feel valued as a customer and have had a lot of personal follow-ups, which I appreciate immensely. Thanks EoE!
1 december 2025
Omdöme utan inbjudan
Svar från Edge of Ember
Hi Jen,
Thank you so much for such a thoughtful and detailed review. We’re so glad you found us while searching for a meaningful initial necklace, and that your experience from shipping to craftsmanship exceeded expectations, even overseas. 🥰
It’s wonderful to hear how much you value the quality of our pieces, our customer service, and our commitment to sustainability and being a woman-owned London brand. Knowing that you feel genuinely valued as a customer is incredibly important to us.
Please don’t hesitate to reach out if we can help with anything going forward.
Incredible Customer Service!
Exemplary customer service from Zoe.
I emailed in with an issue I was having, and within minutes Zoe had responded and provided me with a solution and made my absolute day.
Thank you so much. This is my first order with Edge of Ember and I won't hesitate to return!
28 januari 2026
Omdöme utan inbjudan
Svar från Edge of Ember
Hi Toni,
Thank you so much for your lovely review. We’re delighted to hear that Zoe was able to help so quickly and turn your experience around. 🥰
We’re so pleased your first order with Edge of Ember was a positive one, and we look forward to welcoming you back again soon.
Please don’t hesitate to reach out if we can help with anything going forward.
Very well received gift!
Bought a lovely necklace as a Christmas present for a younger cousin that has been looking to upgrade her jewellery collection. I loved that the tag pendant could be engraved with her initial, a real personalised touch and she was delighted with my choice!
5 december 2025
Omdöme utan inbjudan
Svar från Edge of Ember
Hi Laura,
Thank you so much for your kind review. We love hearing how our pieces are chosen as meaningful gifts, and we’re delighted that the engraved tag necklace was such a hit with your cousin. 🥰
Please don’t hesitate to reach out if we can help with anything going forward.
My experience I had has left me feeling really sad
So I ordered some earrings, I loved them but sadly lost one earring and two backs within a couple of days which made me question the quality as I've never lost earrings before or would expect this to happen. Obviously I was really disappointed with this as I'd lost a lot of money but put it down to experience. Then a few days later I received an email from the founder asking if I would give a review, so I emailed back with what had happened and to say that I really couldn't give a good review based on my experience. I then received an email from Customer Service saying they would try to resolve for me, this made me quite happy as I was not expecting a response. I then felt like my integrity was questioned they asked for a picture of the remaining earring which I sent, odd request I thought but I did so. They then came back saying they could only offer me store credit or more earrings but I had to send the remaining earring back. I didn't want anymore earrings due to the quality I had experienced and as I couldn't have a refund I'd have to opt for store credit. Again they came back saying they would only do this on receiving the one earring back. Again I feel they are questioning me, I have a professional job and it is not in my interest at all to be dishonest. All I did was give feedback on my order and I have been made to feel like a bad person. I have decided not to return the earring and just walk away and put this down to a really bad experience.
13 januari 2026
Omdöme utan inbjudan
Svar från Edge of Ember
Hi Emma,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
Our warranty does not cover lost items, but I can see that our customer service team offered you a replacement pair of earrings anyway as a goodwill gesture. When you preferred not to receive a replacement, we offered store credit instead, which was conditional on returning the remaining earring.
We completely understand your decision not to return it, and we’re truly sorry if this process made you feel questioned — that was never our intention. By offering a replacement first, we hoped to show that we valued your experience and feedback.
If you ever need anything in the future, please don’t hesitate to reach out — we’d be happy to help.
Purchased a lovely gold plated wrist…
Purchased a lovely gold plated wrist bracelet as a Christmas gift. Swift, safe delivery, whilst the bracelet itself was of high quality, which was much appreciated by the recipient. I shall certainly look towards Edge of Ember again for my jewellry gifts online.
19 december 2025
Svar från Edge of Ember
Hi Mark,
Thank you so much for your lovely review and for choosing Edge of Ember for a Christmas gift. We’re so pleased to hear that the bracelet arrived swiftly and that the quality was appreciated by the recipient. 🥰
It’s wonderful to know we’ll be part of your jewellery gifting plans again. Please don’t hesitate to reach out if we can help with anything going forward.
Very Poor
Ordered a Christmas present, well in time for Christmas delivery. Received an email 2 days before Christmas to say actually the item was never in stock and therefore won't be arriving. Still awaiting my refund. Would not use again/recommend
I see you have replied to say I was told I could receive a replacement item before Christmas - this is untrue, I would like to see the evidence of where I was told this please
17 december 2025
Omdöme utan inbjudan
Svar från Edge of Ember
Hi Kim,
Thank you for taking the time to leave your feedback, and we sincerely apologise for the disappointment caused. I can see that we offered a replacement item to arrive before Christmas and followed up to try and ensure it reached you in time, but unfortunately this wasn’t successful.
As a small business, your feedback means so much to us, and we truly appreciate you sharing your experience. Please don’t hesitate to reach out if there’s anything we can do to help or make this right.
Thank you again for your patience and understanding.
Great shopping experience
From start to finish, Edge of Ember has not failed to impress. Website very easy to navigate and the sales process very easy. Delivery was spot on too. The product itself is of amazing quality and my Mrs absolutely loves it! So much so, I’ll be ordering the matching earings!
Well done Edge of Ember! I hope this review helps you towards a successful future.
16 oktober 2025
Omdöme utan inbjudan
Svar från Edge of Ember
Hi Timothy,
Thank you so much for your wonderful review! We’re thrilled to hear that your shopping experience with Edge of Ember was seamless from start to finish, and that your Mrs loves the product! 🥰
We’re excited to hear you’ll be ordering the matching earrings and can’t wait to help you find the perfect pieces in the future.
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