Edge of Ember  Omdömen 214

I ordered a personalised pendant to mark the birth of my son. I received an empty box and no response from customer service . I have tried reaching out on Instagram and posting messages publicly which they just delete. Beyond disgusted with service

Really happy with the necklace! Thank you!! Wonderful communication from Edge of Ember with a query I had! Perfect :)

Received the solid gold initial necklace as a Christmas present. This was supposed to be a ‘forever’ piece to mark the birth of my first child. However the chain broke after 8 months and has been cared for carefully and actually only occasionally worn. I contacted customer service assuming this was a fault and would be covered by the two year warranty. However I was told this was deemed ‘wear and tear’ and would cost another £120. This was my first edge of ember piece and am extremely disappointed by the quality of the product and the customer care.

I love Edge of Ember and have quite a few pieces of beautiful jewellery from them. Unfortunately I was disappointed with the Sunseeker ring I bought recently. It looks lovely but it has very sharp edges which I kept catching on my clothes and scratching myself with it. I have put it back in its box and won't be wearing it again. Such a shame.

I'm very pleased with my order! The product was delivered promptly, securely packaged, and in excellent condition. The quality is impressive, and I wouldn't hesitate to order again. Highly recommended!

I purchased 2 rings from Edge of Ember, they came super quick and in the most beautiful packaging, I was blown away!
Both rings are so pretty and a perfect addition to mine & my daughter’s collection! I will definitely be making a future purchase!

Lovely pieces.
Prompt dispatch and delivery.

My problem hasn't been resolved

Silver hoop earrings quality, excellent presentation, great value and quick delivery from time of order

Bought two necklaces during their 50% sale, and received a box full of cosmetic samples. I am livid. I feel I have been completely scammed.

I ordered a ring from and was not entitled to a refund despite the ring was not being the same as pictured in the model photos! The band width was not the same as shown on the model.
The returns policy states you are entitled to a full refund on products, however, a couple of lines underneath this however it states you are only entitled to store credit if you buy a product from the sale. Which doesn't help when the majority of their products are in the sale.
I believe as a consumer you have a right to return any product that isn't as genuine as shown in the pictures. I explained this to the customer service team over email and I got really poor responses. I am now £200 down with a ring I don't like.
I will never be returning here.

I ordered a bracelet cuff and this was so small it only just fit my 9 year old granddaughter. However the customer service was exceptional and I could not fault the communication to return the item. Such a shame on the product as it was good quality.

Website easy to navigate and jewellery is beautiful and finished to a high quality standard.

I am blown away by the customer service at Edge of Ember. They have gone above and beyond to support me. I could not recommend this company more for anyone looking to buy quality jewellery from a trustworthy company that puts their customers at the heart of their business practices.

Got a gold initial chain for my partner. Really nice quality, especially for the price. I also like how I could choose eco friendly packaging.

Would highly recommend.

Oh my days what a complete disappointment...having waited patiently for my earings to arrive...which they did in good time and to the day ....I was extremely dismayed to find firstly only 2 earings 1 hoop and 1 stud when iam certain 2 hoops were ordered so not only more expensive than I first thought I will now need to order another pair or single hoop...this I would not mind but the stud is that small I had to look twice to see it in the box and to be honest the hoop is no bigger than a 5 pence piece...not as envisaged and could have got a lot more for my money elsewhere....lessons learnt

The quality was perfect. Great for a close friend's 60th. She's over the moon with it

It was my first time ordering from Edge of Ember and they did not disappoint!
I’ve bought the Victoria Textured Large Hoops in gold. They are very light to wear which was so important to be, considering the hoop is large, they’ve made of quality metals and look fantastic! I will be ordering again from them