I was struggling to decide on a piece for my sisters 50th birthday and I messaged a number of times regarding my concerns. I was always met with understanding and guidance and the desire to help me. I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I got gifted a stunning bracelet from my partner which I absolutely love. Unfortunately a chain loop came loose and it broke, however Edge of Ember where nothing but helpful. They immediately sent... Se mer
Företaget har svarat
Won’t be shopping here again after recent experiences. The quality of items is not what you would expect given the price. I was gifted a necklace by my grandmother which is now not fit for its purpose... Se mer
Företaget har svarat
First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... Se mer
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4,2
Bra
214 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered earrings about a year ago and…
Ordered earrings about a year ago and after working in jewellery for a while, realised they are not hallmarked so there is no proof that they are solid gold as the company claims they are. Have contacted and tried to get an answer but have had no reply.
14 september 2023
Omdöme utan inbjudan
Svar från Edge of Ember
Hi Rachel,
Sorry to hear that you have concerns. Our team have reached out to you from hello@edgeofember.com, would you be able to check your spam folder for our replies?
Best, EOE team
Beautiful necklace (birth month) for my…
Beautiful necklace (birth month) for my friends special birthday and she was super happy with it. Nicely packaged and quick service!
20 augusti 2023
Lovely jewellery and great CS…
Lovely jewellery and great customer service. Thanks EoE, 10/10!
20 augusti 2023
I am really picky with jewelry
I am picky with jewelry, but I am really happy with my purchases from Edge of Ember. The quality and design is really good and I love to wear it.
20 augusti 2023
Love the necklace
Love the necklace, super quick postage. My fourth EoE buy and I'll keep coming back!
20 augusti 2023
Bought a £105 evil eye necklace in…
Bought a £105 evil eye necklace in gold. Within 5 months the gold is coming off and ruined the necklace.
I bought this via selfridges but would never buy from this brand again. Nice designs but cheaply made. Such a waste of money.
15 augusti 2023
Omdöme utan inbjudan
Svar från Edge of Ember
Hi Jess,
Sorry to hear about your necklace! Would you be able to email us at hello@edgeofember.com? We will assist you with a replacement necklace ASAP. This will be covered under our warranty.
Best, EOE team
I have bought quite a few items from…
I have bought quite a few items from Edge of Ember, the quality is lovely and the customer service exceptional.
20 juli 2023
The claims of sustainability are doubtful
The claim about recycled metal is spurious as the largest part of any metals used by jewellers is recycled and as for the sustainability of lab grown diamonds grown in Chinese factories fuelled by enormous amounts of electricity from coal fired power generators, this in not environmentally friendly and is questionable.there is no evidence that the Lab Grown used by this company were sourced with sustainably in mind.
4 augusti 2023
Svar från Edge of Ember
Hi James, we would love to provide more information about our business practices and suppliers, which will address the issues you have raised. Please email us at hello@edgeofember.com, as we cannot find any email/chat communications or customer orders with your name. We also have more detailed info at this link https://edgeofember.com/pages/sustainability
Looking forward to hearing from you,
the EOE team
Really gorgeous jewellery at fair…
Really gorgeous jewellery at fair prices. I wear mine everyday :)
20 juli 2023
Great service
20 juli 2023
Really lovely product as described and…
Really lovely product as described and quick postage
18 juni 2023
10/10 customer service
I contacted regarding a broken clasp on a chain that was gifted to me and the team offered me a discount on the chain and replaced it instantly. The new chain has since my original chain gone to little upgrades such as a better clasp and a stopper to avoid the pendants from sliding which made it more user friendly. The customer service is 10/10 and am looking forward to purchase more from this brand.
18 juni 2023
A beautiful piece of jewellery with…
A beautiful piece of jewellery with quality and design. Plus the packaging and service was great.
I give a 10 out of 10. For sure I will continue buying here.
19 juni 2023
Great service
Great service, beautiful jewelry, delivery was ok as my parcel was left on my neighbours door step even though my porch was open and number of my house is on the wall so not hard to find, disappointed with the delivery company..
19 juni 2023
The bracelet I bought was a birthday…
The bracelet I bought was a birthday gift I got for myself. It arrived on time and I love the way it looks on me. I also loved the package the bracelet came in.
18 juni 2023
Superb customer service
Superb customer service. Went out of their way to help with a bracelet that was slightly too small. Will definitely buy from them again.
15 juni 2023
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.