Mary Jane is the person managing me and my husbands account . Very professional, very helpful, stays on the phone to make sure we are on the right page . Jane is very detailed in explaining everything... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nerrbie Villarin is so patient, kind, knowledgeable and helpful! I am proud to say all of my student loans have been paid in full!
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I’ve been with EDAPT for a few years now and it only mean my financial burden/student loan has been tremendously lessen. I am happy that Mary Jane handled my account and that she often and contin... Se mer
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I’m still trying to fully understanding the process. I could really use a an approximate date for my Parent Plus Loan Forgiveness. Today I received a text stating to review my email from EDAPT and... Se mer
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Företagsinformation
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Skrivet av företaget
We help our clients navigate the complicated process of document preparation for the federal student loan repayment plans. We take great pride in our knowledge of the business and strive to deliver nothing but excellent customer service.
Kontaktuppgifter
5000 Birch St suite #3000, 92660, Newport Beach, USA
- (800) 438-2869
- support@edaptusa.com
- edaptusa.com
4,8
Utmärkt
994 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Pretty smooth thus far
Pretty smooth thus far. There was a minor hiccup where I was provided with an expired template to complete a PSLF form and went through the process to get it done, only to have to complete it again on the correct form. EDAPT was nice enough to pre-fill the new form so that worked well.
23 februari 2026
Svar från EDAPT USA
Hello Theresa,
Thank you for your honest feedback and for sharing your experience. We’re glad to hear the process has been smooth overall and that our team was able to quickly pre-fill the updated PSLF form to make things easier for you. We always aim for a 5-star experience, so if there’s anything more we can do to improve your experience moving forward, we’d truly appreciate your feedback.
The representative Shenley was very…
The representative Shenley was very helpful and patient with helping me to recertify and give me any additional information I needed to help with my loans.
23 februari 2026
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Ivelisse,
Thank you for your thoughtful review! We’re happy to hear that Shenley was helpful and patient while assisting you with your recertification and providing the information you needed. We truly appreciate your feedback and are glad we could support you through the process.
The customer service was exceptional
The customer service was exceptional. My inquiries were always responded to in a timely manner.
18 februari 2026
Svar från EDAPT USA
Hello Milton,
Thank you for your kind review! We’re so pleased to hear that you experienced exceptional customer service and that your questions were answered promptly. Providing timely, supportive communication is very important to us, and we truly appreciate your feedback.
Disability app.
They've been updating often. But, I'm understanding everything about my disability forgiveness application.
2 februari 2026
Svar från EDAPT USA
Hello Dewayne,
Thank you for your review! We’re glad to hear that our updates have been helpful and that you’re feeling more confident about your disability forgiveness application. If there’s anything we could do to earn a 5-star experience from you, we’d truly the opportunity to improve.
Aubrey is always the one assisting me…
Aubrey is always the one assisting me with my husbands accountt. Very knowledgeable with what she’s doing and very respectful with clients .
23 januari 2026
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Rhodora,
Thank you for sharing your experience! We’re happy to hear that Aubrey has been consistently helpful, knowledgeable, and respectful while assisting with your husband’s account. We truly appreciate your trust and kind feedback.
Svar från EDAPT USA
Hello Consuelo,
Thank you for your review! We’re glad to hear that you found our team very helpful. We appreciate your trust in Edapt and are always here if you need support.
Svar från EDAPT USA
Hello Daniel,
Thank you for your review! We’re glad to hear the process was easy and that our customer service met your expectations. We appreciate your trust in Edapt and are always here if you need anything.
Thankful for the assistance.,
Awesome experience. I'm thankful for the assistance I received.
12 januari 2026
Svar från EDAPT USA
Hello Shay,
Thank you so much for your kind feedback. We're truly glad you had an awesome experience and felt supported throughout the process. If there’s anything we can do to turn your experience into a full 5-star one, we’d love to hear your thoughts. We appreciate your trust in Edapt!
Wonderful News
The most wonderful person walked me through everything and was so patient with me because I’m so old school but she was so nice and helpful
12 januari 2026
Svar från EDAPT USA
Hello Linda,
Thank you so much for sharing your experience! We’re truly happy to hear that our team member took the time to guide you through everything with patience, kindness, and care. Providing supportive, easy-to-follow service is what we strive for, and we’re grateful for your trust in Edapt. We’re always here whenever you need us.
Shenly really help me a lot and very…
Shenly really help me a lot and very patient and very kind. Thank you so much.
8 januari 2026
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Lynn,
Thank you so much for your kind words! We’re delighted to hear that Shenly was so patient and kind while assisting you. She will truly appreciate your feedback. We’re grateful for your trust in Edapt and are always here whenever you need support.
I am grateful that EDAPT keeps me…
I am grateful that EDAPT keeps me informed of the latest updates.
12 december 2025
Svar från EDAPT USA
Hello Rose,
Thank you for your kind feedback! We’re glad to hear that our team keeps you informed with the latest updates. Staying proactive and transparent is a priority for us. We truly appreciate your trust in Edapt and are always here if you need anything.
That this company keeps to their vision
My questions each and ever time I called was answered I work with Sophia in the final months getting my student loans paid off. She helped walk me through the steps of who I was to call and also helped when I needed to recertification . All the Edept staff I worked with made the magement of my loans a little less stressful. This company made it a little easier with helping talking to The department of Education and my Service Provider Moehla from when I signed up I would tell my friends and family if they were needing help with their student loans to call Edept . The only issue I have to say that this company should work on is when you call in for help on your student loans is the person who you are talking to should say their name at the beginning and again at the end
19 december 2025
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Melanie,
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re truly grateful for your trust and are so glad to hear that Sofia and the rest of our team helped make managing your student loans less stressful. We sincerely appreciate your honest feedback regarding agent introductions on calls. That’s valuable input, and we’ll be sure to share it with our team. Thank you again for your recommendation and for allowing Edapt to support you through such an important journey. We’re always here if you need us.
Student loans paid in full
The help they gave me getting my student loans paid off. I am now debt free.
18 december 2025
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Collen,
Congratulations on being debt free! We’re honored to have been able to support you on your journey to paying off your student loans. Thank you for trusting Edapt with such an important goal, and we wish you continued success and peace of mind moving forward.
Muy buena..
13 december 2025
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Facundo,
Thank you so much for the 5-star rating! We truly appreciate you taking the time to leave a review.
Svar från EDAPT USA
Hello Phuong,
Thank you for the 5-star review! We’re glad to hear the process felt easy for you. That’s exactly what we aim for. We appreciate your trust and are always here if you need anything.
Sarah made my experience good and edapt…
Sarah made my experience good and edapt overall has been a blessing in keeping my student loan forgiveness program in order!
9 december 2025
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Leslie,
Thank you for sharing your experience! We’re so glad to hear that Sarah took great care of you and that Edapt has been a blessing in helping keep your student loan forgiveness program on track. We truly appreciate your trust and are always here to support you every step of the way.
Aubrey was very helpful
Aubrey was very helpful, patient and courteous. Edapt has been very good with helping me with my school loans and I will continue to use their services.
4 december 2025
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Hannah,
Thank you for the wonderful review! We’re glad to hear that Aubrey’s patience and courtesy made your experience a positive one. We appreciate your trust in Edapt and are grateful that you plan to continue using our services. We're always here to help whenever you need us.
Aubrey was great!
4 december 2025
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Courtney,
Thank you so much for the 5-star review! We’re thrilled to hear that Aubrey was great. She truly cares about providing the best experience for our clients. We appreciate your trust in Edapt and are always here whenever you need us.
How honest and caring and upfront about…
How honest and caring and upfront about the matter and how understanding of my debt
3 december 2025
Svar från EDAPT USA
Hello Catherine,
Thank you so much for your kind words! We’re grateful that you felt our team was honest, caring, and upfront while helping you understand your situation. That’s exactly the experience we aim to deliver. If there’s anything we can do to turn this into a full 5-star experience for you, we’d truly love to know.
Svar från EDAPT USA
Hello Jessica,
Thank you so much for the 5-star review! We’re glad to hear that our team was helpful and that you felt supported throughout the process. We truly appreciate your trust in us and are always here whenever you need anything.
Detta är Trustpilot
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