Mary Jane is the person managing me and my husbands account . Very professional, very helpful, stays on the phone to make sure we are on the right page . Jane is very detailed in explaining everything... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nerrbie Villarin is so patient, kind, knowledgeable and helpful! I am proud to say all of my student loans have been paid in full!
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I’ve been with EDAPT for a few years now and it only mean my financial burden/student loan has been tremendously lessen. I am happy that Mary Jane handled my account and that she often and contin... Se mer
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I’m still trying to fully understanding the process. I could really use a an approximate date for my Parent Plus Loan Forgiveness. Today I received a text stating to review my email from EDAPT and... Se mer
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Företagsinformation
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We help our clients navigate the complicated process of document preparation for the federal student loan repayment plans. We take great pride in our knowledge of the business and strive to deliver nothing but excellent customer service.
Kontaktuppgifter
5000 Birch St suite #3000, 92660, Newport Beach, USA
- (800) 438-2869
- support@edaptusa.com
- edaptusa.com
4,8
Utmärkt
994 omdömen
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Nerrbie Villarin
Nerrbie Villarin is so patient, kind, knowledgeable and helpful! I am proud to say all of my student loans have been paid in full!
21 oktober 2026
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Louise,
Congratulations on paying off your student loans in full! We are so thrilled to have been a part of your journey and couldn’t be prouder of you! Nerbbie is an absolute gem on our team and your kind words about her mean the world. Thank you for trusting EDAPT USA. We wish you all the best in this exciting new chapter of financial freedom!
The customer service is always great…
The customer service is always great and they really seem like they want to help you! I highly recommend them.
14 oktober 2026
Svar från EDAPT USA
Hello Larry,
Thank you for the kind words and recommendation! Genuinely wanting to help every client is at the heart of everything we do, and we’re so glad that comes through in every interaction. We truly appreciate you!
Mary Jane is the person managing me and…
Mary Jane is the person managing me and my husbands account . Very professional, very helpful, stays on the phone to make sure we are on the right page . Jane is very detailed in explaining everything to us . She would call and update us on our accounts situation . She calls us if there is an urgent documents that we need to do . Thank you Mary Jane .
21 september 2026
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Rhodora,
Thank you so much for your heartfelt review! Mary Jane truly exemplifies the dedication and care we strive to bring to every client relationship. Her attention to detail, proactive communication, and commitment to making sure you and your husband are always informed and on the right track is something we are incredibly proud of! Thank you for trusting EDAPT USA and we look forward to continuing to serve you both!
The staff member helped me get the…
The staff member helped me get the information needed to complete the process of my student loan repayment plan
2 oktober 2026
Svar från EDAPT USA
Hello Elizabeth,
Thank you for sharing your experience! We're so glad our team was able to provide you with everything you needed to get your repayment plan in place. Guiding our clients smoothly through the process is exactly what we're here for!
Their customer representatives are…
Their customer representatives are exceptional expectially Eli my Accountant Manager always update me in a timely manner for any changes on my account.
11 augusti 2026
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Shola,
Thank you for the wonderful review! We're so glad to hear that Eli has been keeping you informed and up to date every step of the way. Timely communication is something we take great pride in. We'll be sure to pass along your kind words to him!
Svar från EDAPT USA
Hello LaRay,
Thank you for the great feedback! We're so glad you had a positive experience with our team. Please don't hesitate to reach out if there's more we can do to earn that fifth star!
My recertification process.
Nerby was courteous and patent and professional all the way through the entire recertification process. Thank you.!!!
28 september 2026
Svar från EDAPT USA
Hello David,
Thank you for the wonderful feedback! Nerbbie's courtesy, patience, and professionalism are a true reflection of the dedication she brings to every client. We're so glad she made your recertification process a smooth one. We'll be sure to pass along your kind words to her!
The experience is great because the…
The experience is great because the representatives care about your payments and what you are able to pay which is a blessing compared to some companies the service is stellar
28 september 2026
Svar från EDAPT USA
Hello Robin,
Thank you for the kind words and the stellar review! We believe that every client deserves a plan that works for their situation. We're so glad that care and flexibility came through in your experience.
We'd love to earn that fifth star. Please don't hesitate to reach out if there's anything more we can do!
Your people I contacted by telephone…
Your people I contacted by telephone were very helpful.
22 september 2026
Svar från EDAPT USA
Hello Bradford,
Thank you for the kind words! We're so glad our team was helpful when you called. Being accessible and supportive over the phone is something we take great pride in!
Svar från EDAPT USA
Hello Sandra,
Thank you for the kind words! We're so glad Mary Jane was able to provide you with great service. We're lucky to have her on our team! We appreciate you and look forward to continuing to serve you!
I had a great experience with EDAPT…
I had a great experience with EDAPT USA. The team was professional, responsive, and genuinely helpful throughout the entire process. They made everything easy to understand, answered my questions promptly, and were very supportive from start to finish.
I really appreciated their attention to detail and commitment to providing good service. Overall, I’m very satisfied with my experience and would definitely recommend EDAPT USA to anyone looking for a reliable and professional service.
17 september 2026
Svar från EDAPT USA
Hello Jennifer,
Thank you so much for your wonderful review! We're thrilled to hear that our team's professionalism, responsiveness, and attention to detail made such a positive impression. Making the process easy to understand and ensuring every question is answered promptly is exactly what we strive for with every client. We truly appreciate your recommendation and look forward to continuing to serve you!
Very patient and persistent help from…
Very patient and persistent help from the agent (de Leon).
9 september 2026
Svar från EDAPT USA
Hello Victor,
Thank you for the kind words! Mary Jane's patience and persistence are a true reflection of the dedication she brings to every client she works with. We're so glad she was able to provide you with the help you needed and will be sure to pass along your feedback to her!
Very communicative
Very communicative! The only reason I didn’t give 5 stars is I’ve yet to hear how many of my payments as a former educator count towards full repayment and loan forgiveness.
2 september 2026
Svar från EDAPT USA
Hello Robert,
Thank you for your honest feedback and for the kind words regarding our communication! We completely understand your concern about your qualifying payments and you absolutely deserve a clear answer. Please reach out to us directly and our team will make it a priority to get you the specific details. We'd love the opportunity to earn that fifth star!
They've never let me down...
They've never let me down and everyone I've worked with has been unfailingly kind and patient. Highly recommend them.
DW
1 september 2026
Svar från EDAPT USA
Hello Debra,
Thank you so much for your wonderful review and recommendation! Consistency, kindness, and patience are values our entire team strives to uphold with every client, and it means the world to know that has been your experience time and time again.
They are a great help and less…
They are a great help and less stressful on me when dealing with Dept of Education have been through them for yrs
31 augusti 2026
Svar från EDAPT USA
Hello Heather,
Thank you so much for your loyalty and for sharing your experience! We know that dealing with the Department of Education can be overwhelming. We're so glad that we've been able to take some of that stress off your shoulders over the years.
Svar från EDAPT USA
Hello Mark,
Thank you for the kind words! We love hearing that our staff has been a positive influence throughout your journey. We're so glad our team has inspired you! We'd love to know if there's anything we can do to make your experience a perfect five stars.
I made the right decision
When I first talked to the people at EDAPT USA, I was very skeptical if they would be able to help me with my school loan. With a lot of apprehension I moved forward with the process. To my surprise, they did exactly what they said they would do. They took a heavy burden off me by reducing my monthly payment down to two digits. Im retired now. This is a blessing. I am grateful .
26 augusti 2026
Svar från EDAPT USA
Hello Erma,
Thank you so much for sharing your story. It truly touched our hearts! We completely understand the skepticism that can come with trusting someone new with something as important as your financial future. Delivering on our promises and making a real difference in our clients' lives is what drives everything we do. You deserve to enjoy this chapter of your life with peace of mind!
EDAPT makes the process much easier!
20 augusti 2026
Svar från EDAPT USA
Hello Manda,
Thank you for the kind words! Making the process as easy as possible for every client is exactly what we strive for. We're so glad that has been your experience!
Easy access to EDAPT representatives…
Easy access to EDAPT representatives which helps get my work completed seamlessly
20 augusti 2026
Svar från EDAPT USA
Hello Feroze,
Thank you for the great feedback! We believe being easily accessible to our clients is essential. We're so glad that our team's availability has helped make your experience seamless and efficient!
Great service
18 augusti 2026
Svar från EDAPT USA
Hello Courtney,
Thank you for the kind words! We're so glad you had a great experience with us and truly appreciate you taking the time to share your feedback!
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