Mary Jane is the person managing me and my husbands account . Very professional, very helpful, stays on the phone to make sure we are on the right page . Jane is very detailed in explaining everything... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nerrbie Villarin is so patient, kind, knowledgeable and helpful! I am proud to say all of my student loans have been paid in full!
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I’ve been with EDAPT for a few years now and it only mean my financial burden/student loan has been tremendously lessen. I am happy that Mary Jane handled my account and that she often and contin... Se mer
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I’m still trying to fully understanding the process. I could really use a an approximate date for my Parent Plus Loan Forgiveness. Today I received a text stating to review my email from EDAPT and... Se mer
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Företagsinformation
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Skrivet av företaget
We help our clients navigate the complicated process of document preparation for the federal student loan repayment plans. We take great pride in our knowledge of the business and strive to deliver nothing but excellent customer service.
Kontaktuppgifter
5000 Birch St suite #3000, 92660, Newport Beach, USA
- (800) 438-2869
- support@edaptusa.com
- edaptusa.com
4,8
Utmärkt
994 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Simplicity
EDAPT helps me manage my student loan from the complex confusion and chaos. In short , they keep is simple for me. If I have questions, they are there to guide me through it.
14 augusti 2026
Svar från EDAPT USA
Hello Mr. Johnson,
Thank you for the wonderful review! Turning the complexity and confusion of student loans into a simple, manageable process is exactly what we're here for. We're so glad our team has been there to guide you every step of the way and answer any questions you've had!
Less papers to sign and that's it
10 augusti 2026
Svar från EDAPT USA
Hello Aaron,
Thank you for your feedback! We're glad we were able to keep the paperwork minimal and make the process as simple as possible for you. That's always our goal!
Great payment plan
13 augusti 2026
Svar från EDAPT USA
Hello Tyesha,
Thank you for the kind words! We work hard to find flexible solutions that fit every client's unique situation. We're so glad we were able to find a plan that works for you!
I’m still trying to fully understanding…
I’m still trying to fully understanding the process. I could really use a an approximate date for my Parent Plus Loan Forgiveness.
Today I received a text stating to review my email from EDAPT and I received this survey. Wow!!!
11 augusti 2026
Svar från EDAPT USA
Hello Radford,
Thank you for your honest feedback! We completely understand that the Parent Plus Loan Forgiveness process can be complex. We want to make sure you feel fully informed every step of the way. Please don't hesitate to reach out to us directly and a member of our team will be happy to provide you with any available timeline information.
We're committed to making sure your experience is a five-star one.
Very professional and helpful.
The agent was very professional and explained things where I could understand them.
3 augusti 2026
Svar från EDAPT USA
Hello Dianah,
Thank you for the great feedback! We believe every client deserves a clear and thorough explanation every step of the way. We're so glad our agent was able to communicate in a way that made everything easy to understand.
The staff was very patient and helpful…
The staff was very patient and helpful during this stressfulpricess
28 juli 2026
Svar från EDAPT USA
Hello Stella,
Thank you for your kind words! We understand that navigating student loans can be stressful and our team is always committed to making the process as smooth as possible. We appreciate you sharing your experience!
Svar från EDAPT USA
Hello David,
Thank you for your feedback! Making the process clear and easy to understand for every client is something our staff takes great pride in. We're so glad that came through in your experience!
Svar från EDAPT USA
Hello Sherry,
Thank you for the kind words! We're glad to hear you had a good experience with us. We always strive to provide the best service possible for every client.
We’ve been with them for a long time
We’ve been with them for a long time. And everything was taken care of pretty well. The lady we spoke with sometimes was very hard to understand. Her English needed to be improved. But everything got done as fast as it could.
22 juli 2026
Svar från EDAPT USA
Hello Michael,
Thank you for your loyalty and for taking the time to leave your review! We're glad to hear that everything was handled efficiently and that your needs were taken care of throughout your time with us.
We appreciate your honest feedback regarding communication. This is taken seriously and will use it to continue improving the experience for all of our clients. Our goal is always to ensure every client feels completely comfortable and understood.
Please don't hesitate to reach out if there is ever anything we can do to better serve you. We'd love the opportunity to earn that fifth star!
Mrs. Nerrbie is the Bees Knees!
Mrs. Nerrbie is extremely professional at her job. She ensures that you understand the importance of your situation and she is there to support your decision.Nerrbie is exactly what this company needs to be successful in this business…… Thank you very kindly for your patience and encouragement throughout my journey with this matter…..Miss Tammie.
16 juli 2026
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Tammie,
Thank you so much for your heartfelt review. We are so proud to have Nerbbie on our team and your kind words are a true testament to the dedication she brings. Ensuring that our clients feel informed, supported, and empowered in their decisions is exactly what we strive for. We will pass along your warm words to Nerbbie. Thank you for trusting EDAPT USA throughout your journey.
Svar från EDAPT USA
Hello Steve,
Thank you for the great feedback! We're so glad the process felt easy and smooth. That's exactly what we strive for with every client!
We'd love to know if there's anything we could do to make your experience a perfect five stars. We're always happy to help!
I didn't have to worry about filing any…
I didn't have to worry about filing any paperwork. I was talked through the whole process and I didn't have to worry about anything but providing the correct information and following directions
17 juli 2026
Svar från EDAPT USA
Hello Monica,
Thank you for your wonderful review! That is exactly the experience we aim to provide. Taking the paperwork and stress off your plate so all you have to do is follow along. We're so glad our team was able to guide you through every step of the process with ease!
Svar från EDAPT USA
Hello Carl,
Thank you for the kind words! Clear communication and making the process as easy as possible for our clients is always our goal. We're so glad that came through in your experience!
$$$ burden lessened…
I’ve been with EDAPT for a few years now and it only mean my financial burden/student loan has been tremendously lessen.
I am happy that Mary Jane handled my account and that she often and continually update me which lessen any financial worry on this.
I have recommended a family member with the same situation and likewise Mary Jane took care of their financial burden as well.
I wish i knew EDAPT exist sooner, i could have even saved more$$$.
I highly recommend EDAPT USA to people with Student loan problems.
Contact Maty Jane. She’s the best.
13 juli 2026
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Herminio,
Thank you so much for your heartfelt review and for your loyalty over the years! It's incredibly rewarding to hear that your student loan burden has been tremendously lifted. We are so proud to have Mary Jane on our team and it's wonderful to know that her consistent communication and dedication have given you peace of mind throughout the process. You trusted us enough to refer a family member and that means the world to us. We will make sure she knows how much her hard work and care are appreciated.
Svar från EDAPT USA
Hello Larry,
Thank you for the great feedback! Being thoughtful and thorough with every client is something our team takes great pride in. We're so glad that was reflected in your experience.
Svar från EDAPT USA
Hello Renee,
Thank you for the lovely review! We're so glad our team was able to make your experience a positive one. Kindness and helpfulness are at the heart of everything we do and it's wonderful to know that came through for you.
Svar från EDAPT USA
Hello Letisha,
Thank you for sharing your feedback and for your patience throughout the process. We sincerely apologize for any difficulty in getting your information sorted. We understand how frustrating that can be. Please know that we are always working to improve and ensure a smooth experience for every client. If there are any remaining concerns, please don't hesitate to reach out to us directly so we can make it right for you!
Mary has been very patient and…
Mary has been very patient and professional in explaining the orocess
2 juli 2026
Svar från EDAPT USA
Hello Cathy,
Thank you for the wonderful feedback! We'll be sure to pass along your kind words to Mary. Patience and professionalism are qualities she exemplifies every day and it's great to know that made a difference in your experience.
Great company and they call me to make…
Great company and they call me to make sure everything is going well thank you edapt USA
2 juli 2026
Svar från EDAPT USA
Hello Kenneth,
Thank you for the five-star review! We're so glad our team has been staying in touch and keeping you updated. Checking in on our clients is something we truly enjoy doing. It's our pleasure to make sure everything is going smoothly for you every step of the way!
EDAPT USA consistently demonstrates…
EDAPT USA consistently demonstrates excellent communication, a highly empathetic approach, and a proactive attitude in all their interactions.
1 juli 2026
Svar från EDAPT USA
Hello Jacqueline,
Thank you for your thoughtful review! We're thrilled to hear that our communication, empathy, and proactive approach have made a positive impression. It sounds like your experience may have been worth that fifth star! If there's anything we can do to close that gap, please let us know!
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