Mary Jane is the person managing me and my husbands account . Very professional, very helpful, stays on the phone to make sure we are on the right page . Jane is very detailed in explaining everything... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nerrbie Villarin is so patient, kind, knowledgeable and helpful! I am proud to say all of my student loans have been paid in full!
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I’ve been with EDAPT for a few years now and it only mean my financial burden/student loan has been tremendously lessen. I am happy that Mary Jane handled my account and that she often and contin... Se mer
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I’m still trying to fully understanding the process. I could really use a an approximate date for my Parent Plus Loan Forgiveness. Today I received a text stating to review my email from EDAPT and... Se mer
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Företagsinformation
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Skrivet av företaget
We help our clients navigate the complicated process of document preparation for the federal student loan repayment plans. We take great pride in our knowledge of the business and strive to deliver nothing but excellent customer service.
Kontaktuppgifter
5000 Birch St suite #3000, 92660, Newport Beach, USA
- (800) 438-2869
- support@edaptusa.com
- edaptusa.com
4,8
Utmärkt
994 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från EDAPT USA
Hello Peter,
Thank you for taking the time to leave a review! We'd love the opportunity to tell you more about who we are and what we do.
Please don't hesitate to reach out to us directly and we will walk you through everything. The team will make sure you feel completely confident and informed. We believe that once you get to know us, we can earn that fifth star!
I was called and updated
22 juni 2026
Svar från EDAPT USA
Hello Diane,
Thank you for your review! We're glad our team kept you informed and updated throughout the process. Clear communication is something we truly value. If there's anything we could have done to make your experience a full five-star one, we'd love to hear from you!
Very understanding and helpful easy to…
Very understanding and helpful easy to understand
24 juni 2026
Svar från EDAPT USA
Hello Gabriela,
Thank you for the kind words! We work hard to make the process as clear and straightforward as possible, so it's wonderful to hear that our team was understanding, helpful, and easy to follow along with.
I felt heard and respected.
22 juni 2026
Svar från EDAPT USA
Hello Eloina,
Thank you for sharing that, It truly means a lot to us! Making sure every client feels heard and respected is at the core of everything we do. We're so glad your experience reflected that.
Svar från EDAPT USA
Hello Beverlyn,
Thank you for the great feedback! We believe every client deserves to feel informed and confident throughout the entire process and we're so glad our team was able to make sure everything was clear for you.
Svar från EDAPT USA
Hello Gina,
Thank you for your kind words! We're so glad to hear that your representative has been supportive and helpful throughout the process. Our team takes great pride in providing attentive service to every client.
five star review
EDAPT USA made it very simple for me to get my loans consolidated so that I could have one affordable payment rather than high cost payments on four or more different loans. They did all of the footwork for me and got everything set up so that all I had to do was give them my bank card information to allow them to take the payments out on a schedule that works for me.I highly recommend this service because it not only makes everything so easy, but it also prevents garnishment on your wages, as well as seizures of your taxes, personal property, and bank accounts. The staff is also very kind and courteous, and does whatever they can to make it work for you. For example, the monthly amount was a bit much for me to make all at one time so they were willing to split it up into weekly payments of a lesser amount that were more affordable for me, so they are very accommodating and kind! five star rating.
21 maj 2026
Svar från EDAPT USA
Hello Shannon,
Thank you so much for your wonderful review! We're thrilled to hear that our team made the loan consolidation process easy and stress-free for you. Providing flexible, personalized payment solutions that fit our clients' budgets is what we're all about. Knowing that you're now protected and in a more manageable financial position truly makes what we do worthwhile. We'll be sure to pass along your kind words to our staff!
Red Carpet Service.
Your staff is always pleasant efficient follow through is hands down best I ever seen. Clearly your employees feel valued and well paid. Thank you everyone who’s ever assisted me much appreciated. These days not much to look forward to so thanks for the great work and the smile on my face. Happy holidays
21 maj 2026
Svar från EDAPT USA
Hello Diana,
This truly made our day. thank you so much! Comments like yours remind our entire team why we do what we do. We'll make sure everyone who assisted you hears this feedback. Wishing you a wonderful memorial weekend and all the best.
Quick efficient and courteous
Quick efficient and courteous. That’s very hard to find this day and age.
19 maj 2026
Svar från EDAPT USA
Hello Robert,
Thank you so much for the kind words! We know your time is valuable so we always strive to make the process as smooth and efficient as possible. We truly appreciate your trust in us.
Very helpful staff and reasonable repayment plan
Very helpful staff and reasonable repayment plan.
13 maj 2026
Svar från EDAPT USA
Hello Charles,
Thank you for your kind review! We’re glad to hear that our staff was helpful and that you’re satisfied with your repayment plan. We truly appreciate you taking the time to share your experience.
They made it possible to go back to…
They made it possible to go back to school. Angel was my worker and she knew every thing we needed to know, and was very informative.
11 maj 2026
Svar från EDAPT USA
Hello Kimberly,
Thank you for your wonderful review! We’re honored to have played a part in helping you return to school. Wishing you continued success on your educational journey, and thank you for allowing us to support you along the way.
Svar från EDAPT USA
Hello Tammy,
Thank you for your 5-star review! We’re happy to hear you’ve had a positive experience with our customer service. We truly appreciate your support and your kind feedback.
Svar från EDAPT USA
Hello Ivelisse,
Thank you for your review! We appreciate your honest feedback and are glad to hear that our service has been helpful for you. We’re always working to improve, so if there’s anything we can do to make your experience consistently 5 stars, we’d truly value your input.
They understand what parents are going…
They understand what parents are going thru. They are patient with you.
6 maj 2026
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Carl,
Thank you for your kind review! We’re so glad to hear that you felt understood and supported throughout the process. Being patient and empathetic is very important to us, and we truly appreciate you taking the time to share your experience.
The help I received from your staff was…
The help I received from your staff was so rewarding. I was a nervous wreck before I contacted edapt. The information and assistant i received really relieved the stress I was going through.
4 maj 2026
Svar från EDAPT USA
Hello Marian,
Thank you so much for your heartfelt review! We’re truly glad to hear that our team was able to ease your stress and provide the support you needed during such a difficult time. Helping our clients feel informed and at ease is very important to us. We sincerely appreciate your kind words and the opportunity to assist you.
Svar från EDAPT USA
Hello Micheaux,
Thank you for your review! We’re glad to hear you found our team helpful and informative. We always strive to provide a 5-star experience, so if there’s anything we may have missed or could do better, we’d truly appreciate the opportunity to make it right.
EDAPT
EDAPT was the best thing that ever happened to me. Your staff, Sarah, Aubrey, Alizandra, helped me were very patient and supportive. They were both knowledgeable about student loans and understood technology to help me through the process.
22 april 2026
Omdöme utan inbjudan
Svar från EDAPT USA
Hello Crystal,
Thank you so much for your incredible review! We’re truly honored to hear that EDAPT has made such a positive impact for you. We’re especially glad that Sarah, Aubrey, and Alizandra were patient, supportive, and able to guide you clearly through the process. Your kind words mean a lot to our entire team, and we’re grateful for the opportunity to assist you.
Ty Edapt
This company has helped me defer my student loan due to my unemployment. Still job searching glad that Edapt has my back. I’m glad b/c before Edapt wasn’t aware of anything related to my student loans (paperwork for deferment, payments, how to interact with the Dept of Education
15 april 2026
Svar från EDAPT USA
Hello Franklin,
Thank you for sharing your experience! We’re glad we could assist you during your job search and help bring clarity to the process. It means a lot to know you feel supported, especially when navigating something that can be confusing. We’re here for you and wish you the very best.
Always on top
Quick response. Every time I call someone is always there to answer the phone. You don’t have to wait .
6 april 2026
Svar från EDAPT USA
Hello Ramon,
Thank you for your great review! We’re glad to hear that our team has been responsive and consistently available whenever you call. Providing quick, reliable support without long wait times is very important to us. We truly appreciate your feedback.
Everyone we dealt with was patient
Everyone we dealt with was patient, kind & helpful. And the service was outstanding.
10 april 2026
Svar från EDAPT USA
Hello Diane,
Thank you for your wonderful review! We’re so glad to hear that everyone you worked with was patient, kind, and helpful, and that you found our service outstanding. We truly appreciate your kind words and your support.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.