This was the fourth frame I ordered from Easyframe for my cross-stitch picture. I was quite worried, as this time the artwork was round, meaning the mount had to be perfectly sized and shaped. Howeve... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy ordering experience! However, my parcel was mis-delivered by DHL through no fault of Easyframe themselves. Getting in touch with their customer services was fantastic - Kerry assisted me with eve... Se mer
Företaget har svarat
Ordering system very straightforward. Emails kept me advised of progress. Frame arrived when promised. superb packaging, ensuring it arrived undamaged. Well made, looks great.
Företaget har svarat
Excellent service from Easy Frame. My items were dispatched really quickly and the quality is solid. Sizes were all cut correctly. Would buy from Easy Frame again and would recommend to others looking... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The UK's leading supplier of quality wood and aluminium picture frames. Easyframe - for all your picture framing requirements. Visit us online for our custom picture framing service. Based in Bedford, England.
Kontaktuppgifter
5 Railton Road, MK42 7PN, Bedford, Storbritannien
- 01234856501
- sales@easyframe.co.uk
- easyframe.co.uk
4,7
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic service
Fantastic service! Good response to email queries. Easy to order. Speedy delivery. Beautiful quality!
18 februari 2026
Omdöme utan inbjudan
Svar från Easyframe
Thank you so much for your lovely review, LM!
We’re really pleased you found the ordering process easy and our team helpful with your email queries. Fast delivery and beautiful quality is exactly what we aim for, so it’s great to hear we delivered on that.
We truly appreciate you taking the time to leave feedback — it means a lot to us.
The EasyFrame Team
Custom size mount
I ordered a custom size mount for a picture. When it arrived it had been damaged by the delivery firm. I immediately contacted Easyframe sending a picture of the damage and received a reply within an hour and confirmation that they had set up for a replacement which I received with no problems. Both parcels had been packaged very well but the first one had been bent even though Easyframe had placed a large sticker on it says do not bend or crush. Overall the service I received was fantastic and the quality of goods ordered was excellent. I will definitely use Easyframe again
10 februari 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Stephen,
Thank you so much for taking the time to leave such a detailed review — it’s genuinely appreciated 🙌
We were gutted to see the first mount had been bent in transit, especially as we take a lot of care with our packaging (and those very clear “Do Not Bend” stickers!). Unfortunately, once it leaves us it’s in the hands of the courier, but I’m really pleased we were able to sort a replacement for you quickly and without any hassle.
Customer service is a big thing for us at EasyFrame, so hearing that you were happy with both the quality and the way we handled it means a lot.
Thanks again for your support Stephen — we look forward to helping you with your next project 👍
Nick
EasyFrame
Perfect inset frames for special oil painting
Fantastic company- easy to navigate, lots of helpful information so you know what to choose and very good quality product. I was given two lovely oil paintings on thin canvas boards and had no idea how to frame them but wanted something to make them look special. It only took me a few minutes on the EasyFrame website to find something I liked and that I was sure would be right for the style of painting. Perfect results and very happy with how they look.
16 januari 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Jo,
What a lovely review — thank you so much 😊
We’re so pleased to hear you found the website easy to navigate and that the guidance helped you feel confident choosing the right option. Thin canvas boards can sometimes leave people wondering what to do with them, so it’s brilliant to know you found something that really suited the style of the paintings.
Inset frames can make such a difference, especially with oil work — giving it that gallery-style finish and making it feel that bit more special.
We’re absolutely delighted you’re happy with the final result. Thank you again for your kind words and for choosing EasyFrame — we’d love to help again anytime 👍
Nick
EasyFrame
Excellent service
Excellent service. Reasonable prices, well packed and delivered on time. Will definitely use again.
4 februari 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Lesley,
Thank you so much for your kind words 😊
We’re really pleased you were happy with the service, pricing and delivery — that’s exactly what we strive for.
We truly appreciate your support and look forward to helping you again in the future.
Nick
EasyFrame
Outstanding service from Easyframe
Outstanding service from Easyframe, the framing design tool on their website works so well—was the only framing service I could find that offers this. Helps so much to have a visual representation of the options you can choose from and how they look together. Fast production and dispatch time. High qual courier delivery service too. The frames have just arrived. Good quality wood all on, excellent finish. The mount board is cut perfectly. Very nice digital print and art paper. Thank you!
6 februari 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi M Smith,
Wow — thank you for such an amazing review 🙌
We’re so pleased you found the online framing design tool helpful. We built it to give customers that confidence before ordering, so it’s brilliant to hear it made such a difference for you.
Delighted you’re happy with the quality of the frames, mount cutting and print finish too — the team take a lot of pride in every order that leaves our workshop.
Thank you again for your support, it really does mean a lot to us. We’d love to help again in the future 👍
Nick
EasyFrame
One frame damaged
I ordered two custom 400mm by 500mm oak frames with AR glazing. Delivery was quite fast, and they used a reliable courier (DHL). Unfortunately one frame had a gouge or depression on one side, and gouges on the front and the surface nearby was torn up. I suspect the damage was present on the wood before it was assembled into a frame, as the frames were very well packed during transit. I contacted the company and Rob promptly replied offering a return and full refund.
I decided to see if I could instead repair the damage. I repeatedly spat on the damaged wood, causing it to gradually expand, and then sanded it smooth. The end result is now free of damage although the grain on that frame is ugly compared to my five other oak frames, including one from this company.
The frames came with fixings. I am used to pre-installed fixings on the backboard. These came with hooks and screws. The hook is screwed to the wooden frame. It is tedious to attach the hook, and it holds the frame slightly away from the wall. I much prefer the fixings on my other frames, but tastes may differ.
I ordered AR glazing for both as they will be near lighting. However, the glazing made my photos look lifeless, so I do not recommend it. Rob told me that I could reverse the glazing, so that the matt surface is against the print, and the prints now look good. I don’t recall any instructions pointing out that the glazing should be inserted with one specific face outwards, but I might be mistaken.
I give 1 star for the product as one frame was damaged before transit and 5 stars for the customer service.
28 januari 2026
Omdöme utan inbjudan
A good quality frame with fittings for…
A good quality frame with fittings for a reasonable price. Well made and packed and delivered prompt;y
28 januari 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Richard,
Thank you for the great review — we really appreciate it 👍
Delighted to hear you were happy with the quality, fittings and overall value, and that it arrived promptly and well packed. That’s exactly what we aim for.
Thanks again for choosing EasyFrame — we hope to help with your next project soon.
Nick
EasyFrame
Great frames, great delivery and a great price
I've used Easy frame for several frames over the past year and felt I really should leave a review. Every order I've place has been delivered quickly, always excellent quality, accurate measurements and a great price. I will continue using easy frame and recommend them highly
29 januari 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Nick,
Thank you so much for taking the time to leave such a lovely 5-star review — it really means a lot. We’re delighted to hear that every order has arrived quickly and that you’ve been consistently happy with the quality, accuracy, and pricing.
We really appreciate your continued support and your recommendation. Thanks again for choosing EasyFrame.
Nick & the EasyFrame team
Really good quality frames
Really good quality frames, quick delivery. Couldn’t be happier with the service.
28 januari 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Miss Edwards,
Thank you for the great review! We’re really pleased to hear you’re happy with the quality of the frames and the quick delivery. Much appreciated!
Nick & the EasyFrame team 😊
Thrilled with my large black floating frame
Thrilled with my large black floating frame! It arrived quickly and was well packaged and the frame is very well made and really enhances my painting. I haven’t ‘fixed’ the canvas into the frame but the instruction video is clear and I’m sure that it will work well!! Thank you !
28 januari 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Catherine,
Thank you so much for the lovely 5-star review — we’re really pleased to hear you’re thrilled with your large black floating frame 😊
Great to know it arrived quickly, safely packaged, and that you’re happy with the quality and finish. Floating frames really do make a painting pop, so it’s fantastic to hear it’s enhanced your artwork.
Glad the fitting video was helpful too — take your time with it and you’ll be absolutely fine, but if you need any tips at all just give us a shout.
Thanks again for choosing EasyFrame and for taking the time to leave such kind feedback.
Nick & the EasyFrame team
Very pleased customer
Received the frames I ordered faster than expected. Was pleased with how they looked & also the cost. Will use this company again.
28 januari 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi there,
Thank you so much for taking the time to leave us a review. We’re really pleased to hear you were happy with both the frames and the value, and that they arrived quicker than expected.
We truly appreciate your support and look forward to helping you again in the future.
Thanks again,
Nick & the EasyFrame Team
Wow what a brilliant company to deal…
Wow what a brilliant company to deal with! 💯 happy! 🙂
From first checking their website, going through to choosing my picture frames, then the well packaged delivery.
Everything was spot on, I'm so pleased with my frames!
19 januari 2026
Omdöme utan inbjudan
Svar från Easyframe
Wow — thank you so much for such a lovely review! 😊
We’re absolutely thrilled to hear you had a great experience from start to finish, from using the website right through to delivery. It’s great to know everything arrived safely and that you’re so pleased with your frames — that really means a lot to the whole team.
Thanks again for taking the time to leave such kind feedback, and we hope to frame something for you again soon!
Regards Nick
The best frame for my embroidery
I'm very pleased with the frame for my embroidery that I ordered from easyframe.co.uk.
I loved the quality of the materials and the craftsmanship. The website is very convenient for making a choice. I can try the frame on my embroidered picture before purchasing to ensure it fits perfectly.
They process and ship orders quickly.
This is the second frame for my embroidery that I've ordered from this website.
22 januari 2026
Omdöme utan inbjudan
Svar från Easyframe
⭐️⭐️⭐️⭐️⭐️
Hi Svetlana,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear you’re pleased with the frame for your embroidery and that the quality, craftsmanship, and materials met your expectations.
It’s great to know you found the website preview tool helpful for visualising your work before ordering — it’s especially rewarding to hear that you’ve trusted us again for a second embroidery piece.
Thank you for your continued support, and we look forward to framing more of your beautiful work in the future.
Kind regards,
Nick & the EasyFrame Team
What a brilliant company
What a brilliant company! Ordered Sunday evening and arrived Wednesday morning. There is a good choice of frames and mounts. I feature I particularly like is how you can uploaded a photo of your work and see your it in your chosen mount and frame before ordering. Another excellent feature is that you can order both mount and frame to the mm. Thank you so much.
21 januari 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Pauline,
Thank you so much for taking the time to leave such a lovely review — it really does mean a lot to us. We’re delighted to hear you were pleased with the speed of delivery and that you found the frame and mount options helpful, especially the upload preview and millimetre-perfect sizing.
Thanks again for choosing EasyFrame and for your kind words — we truly appreciate your support.
Best regards,
Nick & the EasyFrame Team
Great service and value
Great service, good value, good quality, speedy delivery.. thank-you
I’ve bought about 6 tray frames in different sizes …. About to order some more.
I’ve stuck Velcro on frames and pics so I can swap them round
16 november 2025
Omdöme utan inbjudan
Svar från Easyframe
Hi Denise,
Thank you so much for taking the time to leave such a lovely review — we really appreciate it. It’s great to hear you’re happy with the service, value, quality and speedy delivery.
We love the Velcro idea too — a brilliant and practical way to keep things fresh and change displays easily! Thanks again for your continued support and we look forward to helping with your next order very soon.
Best wishes,
The EasyFrame Team
Great Service and Quality
Second time we have ordered from Easyframe.
Our experience was exactly the same as the first time.
Great communication, fast delivery, quality product, competitive price.
Excellent website which clearly explains the measuring procedure via video and clear, written instructions.
If you need a custom made picture frame then don't hesitate !
13 januari 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Martin,
Thank you so much for taking the time to leave us another ⭐⭐⭐⭐⭐ review – we really appreciate it.
We’re delighted to hear that your experience was just as good the second time around. Clear communication, easy measuring, quality frames and competitive pricing are exactly what we aim for, so it’s great to know that came across.
Thanks again for choosing EasyFrame and for your recommendation – we look forward to helping with your next framing project.
Nick & the EasyFrame team
Damaged products sent by warehouse. Don't use this company.
Company sent a damaged frame which caused significant inconvenience. Indicates poor quality control in warehouse. Company operates minimum ecommerce standards when issuing refunds. Refund will not be processed until product received back by warehouse even though evidence of damaged goods provided and product collected by their own carrier network. Not a customer focused company. Will not use this company again. Very poor customer service.
12 januari 2026
Omdöme utan inbjudan
Svar från Easyframe
HI Richard.
Please accept my apologies once again for the damaged frame you received. The damage was extensive to one corner and is most likely to have occurred in transit.
I replied to your complaint within 5 minutes and simply requested the goods were made available for collection by our courier so we could get the damage issue resolved with the minimum of fuss. Our preference is always to collect the goods quickly, inspect them, and arrange a replacement where appropriate. While this is the more costly option for us, our aim is to resolve the issue thoroughly and ensure you experience no further inconvenience.
That said, we weren’t able to offer the 25% refund alongside a replacement you requested.
In light of your disappointment with the service you had received and the inconvenience caused, I decided the best resolution was a full refund on this occasion.
Regarding the timeline, the damage was reported yesterday, the parcel was collected today and it will no doubt be received back tomorrow. Once the parcel is received and inspected, I will personally ensure the refund is processed immediately. From the moment you reported the issue, the entire process should take less than 48 hours.
I did offer a replacement frame, but I understand you would prefer the refund instead, and I respect your decision.
Thank you for your patience throughout this – it’s very much appreciated.
If there’s anything further I can assist you with, please don’t hesitate to let me know.
Best Wishes
Rob Zanna
Really happy with the speed of service…
Really happy with the speed of service for some custom picture mounts.
I measured the sizes slightly too small because I should've taken the back of the frames off first and measured in there, as there is a slight lip around the frame. Not enough to matter much, used a bit of tape to hold the mounts in place.
13 januari 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Andrew,
Thank you for taking the time to leave such a great review — we really appreciate it.
Glad to hear you were happy with the speed of service. Measuring from inside the frame rebate (with the backing removed) is definitely the best approach, but it sounds like you found a workable solution anyway. Thankfully it was only a slight lip, and your workaround did the job 👍
If you ever need advice before ordering, feel free to give us a shout — we’re always happy to help make sure everything fits perfectly first time.
Thanks again for choosing EasyFrame.
Kind regards,
Nick
I love the canvas frame
I love the canvas frame, it finishes off my artwork really well.
8 januari 2026
Omdöme utan inbjudan
Svar från Easyframe
Many thanks for the review. Pleased it finished off the artwork.
Regards
Nick
Custom Sized Picture Frame
Fast delivery despite Christmas/New Year Holidays. Ordered 31 Dec, delivered 8 Jan.
and it is perfect!
If you need a custom sized picture frame - look no further than EasyFrame!
8 januari 2026
Omdöme utan inbjudan
Svar från Easyframe
Many thanks for taking the time to leave such a great review, Don.
We’re really pleased to hear you were happy with both the turnaround time over the Christmas and New Year period and the finished frame itself.
Thanks again for the recommendation – it’s genuinely appreciated by the whole EasyFrame team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.