This was the fourth frame I ordered from Easyframe for my cross-stitch picture. I was quite worried, as this time the artwork was round, meaning the mount had to be perfectly sized and shaped. Howeve... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy ordering experience! However, my parcel was mis-delivered by DHL through no fault of Easyframe themselves. Getting in touch with their customer services was fantastic - Kerry assisted me with eve... Se mer
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Ordering system very straightforward. Emails kept me advised of progress. Frame arrived when promised. superb packaging, ensuring it arrived undamaged. Well made, looks great.
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Excellent service from Easy Frame. My items were dispatched really quickly and the quality is solid. Sizes were all cut correctly. Would buy from Easy Frame again and would recommend to others looking... Se mer
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Företagsinformation
Skrivet av företaget
The UK's leading supplier of quality wood and aluminium picture frames. Easyframe - for all your picture framing requirements. Visit us online for our custom picture framing service. Based in Bedford, England.
Kontaktuppgifter
5 Railton Road, MK42 7PN, Bedford, Storbritannien
- 01234856501
- sales@easyframe.co.uk
- easyframe.co.uk
4,7
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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A great service and a great frame
Ordering system very straightforward. Emails kept me advised of progress. Frame arrived when promised. superb packaging, ensuring it arrived undamaged. Well made, looks great.
8 juli 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Mr Handscomb,
Thank you so much for taking the time to leave such a great review.
I’m really pleased to hear you found the ordering process straightforward, that we kept you updated throughout, and that your frame arrived safely and on time. We put a lot of effort into our packaging, so it’s great to know it did its job and that you’re happy with the quality of the finished frame.
We really appreciate your support and hope to help you again in the future.
Many thanks,
Nick
Easyframe
Great, cheap frame
I was really impressed - frame was much cheaper than elsewhere and it arrived quickly, in good condition, and fits well.
1 juli 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Noam,
Thanks for your great review! I’m really pleased you’re happy with the frame, the price and the speedy delivery. We really appreciate your support and hope to see you again soon.
Thanks,
Nick
Easyframe
This was the fourth frame I ordered…
This was the fourth frame I ordered from Easyframe for my cross-stitch picture. I was quite worried, as this time the artwork was round, meaning the mount had to be perfectly sized and shaped. However, the craftsmen did a flawless job once again, and my concerns proved unfounded. I truly appreciate the company's professional craftsmanship and their quick turnaround times. Thank you!
3 juli 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Svetlana,
Thank you so much for your lovely review and for choosing Easyframe again. I’m delighted we could get your circular mount just right and that you’re pleased with the finished frame. Your continued support means a lot to us, and we look forward to framing your next project.
Thanks,
Nick
Easyframe
Great customer service
Great customer service. Very friendly and prompt response. Products are also great and competitively priced. Thank you.
1 juli 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Spencer,
Thank you for your lovely feedback. It’s great to hear our team looked after you and that you were pleased with both the products and the value. We hope to welcome you back again soon.
Kind regards,
Nick
Easyframe
Happy to have found Easyframe
Happy to have found Easyframe, the frames are well made, both for panels and canvasses, they arrive promptly and are reasonably priced compared with others.
16 juni 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi E W-A,
Thank you for your lovely review. We’re delighted you found Easyframe and that you’ve been pleased with the quality of our frames, our pricing and the speedy delivery. We really appreciate your support and look forward to helping with your next project.
Thanks,
Nick
Easyframe
Beautiful frames all different colours…
Beautiful frames all different colours and the ordering process was really easy to follow. Really very happy with my order 😁
26 juni 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Y Mez,
Thank you for your fantastic review! I’m so pleased you found the ordering process easy and that you’re happy with your new frames. It’s always great to hear our range of colours helped you find exactly what you were looking for.
Thanks,
Nick
Easyframe
Excellent service from Easy Frame
Excellent service from Easy Frame. My items were dispatched really quickly and the quality is solid. Sizes were all cut correctly. Would buy from Easy Frame again and would recommend to others looking for frames.
25 juni 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi MH,
Thank you for your excellent review. I’m delighted to hear you were pleased with the quality of your frames, the accuracy of the sizing and our quick dispatch. Your recommendation really means a lot to us, and we look forward to helping you again.
Thanks,
Nick
Easyframe
Not so easy frame
Despite the name, EasyFrame is anything but easy to use.
I recently ordered two bespoke mounts to fit frames I had previously purchased from EasyFrame. I carefully followed the written instructions on the website, but unfortunately measured the inside of the frame rather than the backing board. As a result, the mounts (£35+) are slightly too small.
I fully accept that I made the measurement error. However, what disappointed me was the company's response when I contacted them for help.
Rather than acknowledging that the process may not be intuitive for everyone, I was repeatedly told that I had measured the wrong part and that the website is "very clear". I was also told I should have watched the instructional video.
The problem is that if customers need to watch a video to understand a process that the written instructions are supposed to explain, then the process is not as clear or accessible as the company believes. People have different learning styles and accessibility needs. Written guidance should be capable of standing on its own.
I repeatedly asked whether there was any way to make the mounts work, even if imperfectly, with the frames I already own. The response was merely that they were unusable and that I would need to order new ones. No practical suggestions were offered and no effort was made to help me find a workaround.
This wasn't my first experience of finding the website difficult to use. Previously, I attempted to use their multi-aperture mount designer and found the process extremely confusing. Again, I was directed to a video rather than being provided with clear guidance. The designer is also not fully mobile-friendly, which prevented me from using it effectively. Even after sending screenshots and asking specific questions about terminology, I received little meaningful assistance.
What concerns me most is that feedback about usability appears to be dismissed rather than considered. Multiple experiences have left me feeling that the website is designed for people who already understand framing terminology and processes, rather than for ordinary customers trying to order bespoke products.
I have spent hundreds of pounds with EasyFrame over the years and currently have £100+ worth of frames and mounts that do not work together. While I understand bespoke items cannot just be refunded because of a measurement error, I expected far better customer service and a willingness to help find a practical solution. To note, having to pay another £25 to them plus £7+ postage doesn't offer a "deal". I've paid £100s to this company for bespoke frames previously.
Unfortunately, based on both the usability of the website and the dismissive customer support I received, I cannot recommend EasyFrame.
16 juni 2026
Omdöme utan inbjudan
Svar från Easyframe
I'm sorry to hear about the difficulties you experienced when ordering the two picture mounts.
Our website includes clear guidance on the sizes required. For the external mount size, we advise entering measurements that exactly match the glazing or backing board of your existing frame. In your case, the frame requires an external mount size of 650 x 357 mm as your backing board measures 650 X 357mm. Unfortunately, you ordered the mounts in a smaller than advised, so they do not fit the frame.
I understand you’ve asked several times for suggestions on how to make the current mounts work. As picture framers, we would never recommend fitting undersized mounts into a frame, as this can lead to an insecure or unsatisfactory finish. Regrettably, there’s no practical way to adapt mounts that are too small, and I’m unable to suggest modifications that would make them fit properly.
I’m sorry my previous responses have left you disappointed. Unfortunately, it’s not possible to increase the size of the existing mounts and I have no suggestions on how to make them work(as they won't). The best solution is to order new mounts made to the correct specifications.
As a gesture of goodwill, I’m offered to supply two replacement mounts to your updated size for £25. This includes a substantial 48% discount on the product cost, plus our standard delivery charge. You do not appear to have accepted this offer.
Regarding the multi-aperture layout designer you encountered issues with — this is a brand-new, fully dynamic tool featuring drag-and-drop apertures, auto-alignment, precise gaps, and more. Because of its advanced functionality, it performs best on a desktop or tablet - this is made clear on your first visit. Mobile devices have limited screen space, which can make the experience quite difficult. We recommend using a larger screen for the best results.
Best Wishes
Fantastic company!
Easy ordering experience! However, my parcel was mis-delivered by DHL through no fault of Easyframe themselves. Getting in touch with their customer services was fantastic - Kerry assisted me with everything and offered options for a new order or refund. I was kept updated at each step and it was resolved very quickly. I could not recommend enough! Thank you.
12 juni 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Issy,
Thank you so much for your wonderful review. Although it was frustrating that DHL mis-delivered your parcel, I’m really pleased Kerry was able to get everything sorted quickly and keep you updated throughout. I’ll be sure to pass your kind comments on to her.
Thanks for your recommendation – it really means a lot to us.
Nick
Easyframe
Very impressed with the service
Very impressed with the service. Well made frames and kept me up to date with the framing and delivery progress. Would definitely recommend.
10 juni 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Susan,
Thank you so much for your lovely review. We’re delighted to hear you were impressed with both the quality of your frames and the service you received. Keeping our customers informed throughout the process is really important to us, so it’s great to know those updates were appreciated.
Thank you for your recommendation, and we hope to help you again with your next framing project.
Kind regards,
The Easyframe Team
brilliant service
brilliant service. Well made bespoke frames, exactly as specified and delivered unbelievably quickly!
3 juni 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi,
Thank you for your fantastic review! We’re so pleased to hear your bespoke frames arrived exactly as specified and that you were impressed with both the quality and our speedy delivery.
We really appreciate your kind words and hope to help with your next framing project soon.
Kind regards,
The Easyframe Team
Brilliant company to deal with
Brilliant company to deal with. My picture frame was delivered on time and perfectly wrapped and it arrived in perfect condition.
I will use this company in future.
Many thanks.
Ken
22 maj 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Ken,
Thank you for your wonderful review. We’re delighted to hear your picture frame arrived on time, was securely packaged, and reached you in perfect condition.
We really appreciate your kind words and are thrilled to know you’ll be choosing Easyframe again in the future. We look forward to helping with your next framing project.
Kind regards,
The Easyframe Team
Highly recommend.
Highly recommend. Really impressed with the speed and quality of this company. I will absolutely be buying again. Thanks so much!
6 maj 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Sophie,
Thank you for your fantastic review! We’re delighted to hear you were impressed with both the speed of our service and the quality of your order.
Your recommendation means a lot to us, and we’re thrilled you’ll be shopping with us again. We look forward to helping with your next framing project!
Kind regards,
The Easyframe Team
Highly recommend
Shop with them regularly, live in the Scottish Highlands and the turnover time is always super quick. Any size discrepancies have always been my fault (!) they are accurate to the millimetre and perfectly cut. Customer service is very quick to respond. Highly recommend!
25 april 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi Rhona,
Thank you so much for your continued support and for taking the time to leave such a wonderful review. It’s fantastic to hear that, even up in the Scottish Highlands, your orders arrive quickly and that you’ve found our frames to be cut accurately to the millimetre.
We’re also delighted our customer service team has been able to help whenever needed. Your recommendation means a great deal to us, and we look forward to supplying many more frames for your projects.
Kind regards,
The Easyframe Team
5 star service
A very nice frame, well packaged and delivered well before the due date.
Absolutely faultless service - will use Easyframe again…. It was so easy and professional. Definite 5 stars!
29 april 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi David,
Thank you for your fantastic 5-star review! We’re delighted to hear you were pleased with your frame and that it arrived well packaged and ahead of schedule.
It’s great to know you found the whole experience easy and professional. Your kind words mean a lot to us, and we look forward to helping you with your next framing project.
Kind regards,
The Easyframe Team
I can't rate this company enough - fantastic
I can't rate this company enough, the frames I ordered are utterly fantastic, really well made, fit perfectly and exceed my expectations. They are a cost effective way of bringing art to life for your walls. They are my new favourite company and 100% recommend them. Super fast service and delivery too.
27 april 2026
Omdöme utan inbjudan
Svar från Easyframe
Hi C. Brookes,
Thank you so much for such an amazing review! We’re absolutely delighted that your frames exceeded your expectations and that they fit your artwork perfectly. It’s wonderful to hear they’ve helped bring your art to life.
To be called your new favourite company really means a lot to us, and we’re thrilled you were pleased with both the quality of the frames and our fast service.
Thank you for your recommendation, and we look forward to framing many more pieces for you in the future.
Kind regards,
The Easyframe Team
Quick service
Quick service, great quality frames and delivered efficiently.
15 april 2026
Omdöme utan inbjudan
Svar från Easyframe
Thanks so much for your review, Ian – we really appreciate it!
Great to hear you were happy with the service. We look forward to helping you again soon 👍
Nick @ EasyFrame
Great company
Mounts cut perfectly to size and shipped before expected and in protective packaging.
Overall great service for a reasonably priced company.
14 april 2026
Omdöme utan inbjudan
Svar från Easyframe
Thanks so much for your kind review, Amelia – we really appreciate it!
Delighted to hear the mounts were cut perfectly and arrived ahead of time, safely packaged. That’s exactly what we aim for.
Thanks again for your support, and we hope to help with your next project soon!
Nick @ EasyFrame
Great product, great price, brilliant customer service!
Following an order to easyframe.co.uk (not to be confused with easy-frame.co.uk or eframe.co.uk), I wanted to express my thanks to a company that gives excellent customer service.
Having used easyframe in the past with very good results, I had no hesitation in using their online system to upload my picture before experimenting with various sizes and colours of frame and mounts. This is a great way to see what your picture will look like in the finished frame.
Once decided, I placed the order online - easy!
Then a couple of minutes later while going through the email confirmation that I was sent, I realised I had ordered the wrong thickness and colour of frame (too much fun experimenting and not enough attention to detail!). I immediately 'phoned easyframe and within a few minutes a very helpful lady called Kerry had sorted out the correct frame, assured me that the price I had paid would remain the same despite the new choice being 40 pence dearer and sent me a corrected confirmation email.
The order was placed on Tuesday 7 April and was delivered Friday 10th properly wrapped and protected in a substantial cardboard box.
The frame and mounts were exactly as ordered but when I fitted the picture in the frame, I noticed that the non-reflective acrylic glazing that I had asked for was reflecting light and badly distracting from the mounted picture. At 18:39 on 10th, I sent a query to easyframe asking if they had supplied the wrong glazing. At 19:13 I got a reply from Rob asking me to flip the acrylic glazing sheet over and check the reflections.
It turns out that the anti-refective surface is only on one side and the result when positioned correctly is superb!
My thanks to Kerry and Rob for your help.
Great product, great price and brilliant customer service.
Will definitely be using you again.
Easyframe.co.uk - highly recommended!
10 april 2026
Omdöme utan inbjudan
Svar från Easyframe
Thanks so much for taking the time to leave such a detailed review, Mr Logan – it’s genuinely appreciated.
We’re really pleased to hear you found the online design tool helpful (it can be a bit too tempting to keep tweaking options! 😄), and glad Kerry was able to get everything corrected quickly for you. It’s all part of making sure you get exactly what you had in mind.
Also great to hear my brother Rob’s tip did the trick with the anti-reflective acrylic – it can catch people out, but makes a big difference once it’s the right way round.
Delighted everything arrived safely and that you’re happy with the finished result. Thanks again for your kind words and recommendation – we look forward to helping you again soon!
Nick @ EasyFrame
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