Easyframe Omdömen 

1 160
TrustScore 4.5 av 5

4,7

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

This was the fourth frame I ordered from Easyframe for my cross-stitch picture. I was quite worried, as this time the artwork was round, meaning the mount had to be perfectly sized and shaped. Howeve... Se mer

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Betygsatt 5 av 5 stjärnor

Easy ordering experience! However, my parcel was mis-delivered by DHL through no fault of Easyframe themselves. Getting in touch with their customer services was fantastic - Kerry assisted me with eve... Se mer

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Betygsatt 5 av 5 stjärnor

Ordering system very straightforward. Emails kept me advised of progress. Frame arrived when promised. superb packaging, ensuring it arrived undamaged. Well made, looks great.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent service from Easy Frame. My items were dispatched really quickly and the quality is solid. Sizes were all cut correctly. Would buy from Easy Frame again and would recommend to others looking... Se mer

Företaget har svarat

Företagsinformation

  1. Ramaffär

Skrivet av företaget

The UK's leading supplier of quality wood and aluminium picture frames. Easyframe - for all your picture framing requirements. Visit us online for our custom picture framing service. Based in Bedford, England.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(1 160)

115 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

Poor quality

Delivered on time but the quality of the frame itself is poor. Too expensive for this quality, could get the same frame from ikea for half the price. Very disappointed

18 december 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

Apologies for your disappointment with the custom picture frame you ordered. I have just emailed you to arrange collection of the goods so I can get it returned for a full refund.

Betygsatt 1 av 5 stjärnor

Sent to Completely wrong address as for…

Sent to Completely wrong address as for some reason they decided to not use my delivery address or billing address I have when placing my order so it was sent to someone else. I had to knock on strangers houses with the same house number hoping they had my parcel

18 december 2024
Omdöme utan inbjudan
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Svar från Easyframe

HI Jordan

Thanks for your email and I am very sorry for the delivery issues.

However, your review contains information that is factually incorrect. You provided an incorrect postcode when you placed the order which resulted in the parcel being delivered incorrectly.

Again, I am very sorry your parcel wasn't delivered to the address you intended it to be delivered to, but this is entirely your fault for providing the wrong postcode.

Best wishes.

Betygsatt 5 av 5 stjärnor

Really good

Really good. Very happy with the quality and price. Arrived quickly. Good communication from company about when to expect it.
Very happy. Would recommend

12 december 2024
Omdöme utan inbjudan
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Svar från Easyframe

Thank you Andrew for taking the time to leave a review. It is great to hear you would recommend EasyFrame.

Regards

Nick

Betygsatt 5 av 5 stjärnor

Excellent

Excellent. Made ordering the perfect frame and mount very easy, just by knowing the size of the print. Full choice of frames and different coloured mounts. Fully recommend.

12 december 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

It is great to hear that you would recommend our services to other. Appreciate the review.

Thanks

Nick

Betygsatt 5 av 5 stjärnor

Everything was excellent

Everything was excellent: choice of frames, guidance provided on website, delivery of samples, speed of processing my order, communication regarding processing and delivery updates. Have just unwrapped the frames and mitred corners are spot on. Very pleased and will be using Easyframe for all frames from now on.

11 december 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

Thanks for the review Nigel, much appreciated. It is lovely to hear that you will be using our services moving forward.

Regards

Nick

Betygsatt 5 av 5 stjärnor

First time I have used Easy Frame…

First time I have used Easy Frame company ,100% pleased with result , having the frame made to our size, delivery , every thing was seamless including information , price was excellent, will use again for sure. Thank you Easy frame ,it looks great with print now on wall. FC😎

5 december 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

It is great to hear that your framed picture looks good on the wall. It is always good to hear from a satisfied customer. Appreciate the review.

Regards

Nick

Betygsatt 5 av 5 stjärnor

Fantastic company

Fantastic company! I needed 10 pics framing and hadn't used an online co before so called for some guidance before I ordered. Such a lovely helpful lady guided me through the ordering process and I ordered frames perfectly sized to the millimetre. Huge choice of frames, mounting board, glass etc and such an easy website to use. Order arrived quickly, really well packaged, all products top quality. Don't hesitate to use this lovely (family?) firm, honestly excellent from start to finish.

29 november 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

We are indeed a family run business, with many family members working here. I will pass on your feedback to my sister whou helped you. Appreciate the review.

Regards

Nick

Betygsatt 5 av 5 stjärnor

Great frames and great customer service

Really good framing service, with speedy delivery and excellent customer service.

1 november 2024
Omdöme utan inbjudan
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Svar från Easyframe

Appreciate you taking the time to leave a review. It is great to hear that you found the service we offer really good.

Regards

Nick

Betygsatt 5 av 5 stjärnor

Highly recommend Easyframe!

Highly recommend Easyframe!

I bought three frames from Easyframe and found the website very easy to use. The frames came within a week. They're good quality, and looked exactly like the photos. I needed an extra hook for one of the frames and got in touch via the order confirmation. Rob got back within a couple of hours to say he'd put one in the post. It's a lovely feeling to know that there are helpful actual people at the end of an email to resolve issues.
I will definitely be returning to Easyframe!

29 november 2024
Omdöme utan inbjudan
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Svar från Easyframe

Thank you for the lovely review. I am glad we sorted the extra hook and that you found us helpful.

Regards

Nick

Betygsatt 5 av 5 stjärnor

Amazing service

Amazing service. So many options for colours and sizes. Very fast delivery which was so well packaged and protected. Very Very happy with this.

18 november 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

Thank you Paul for the review. I get the feeling that you were very happy with your purchase :) We aim to please.

Regards

Nick

Betygsatt 5 av 5 stjärnor

Great frame, great price, great service!

So easy to choose a frame to suit the picture. Delighted with the frame which arrived so quickly, amazing value and service.

15 november 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

Appreciate you taking the time to leave a review> it is always good to hear from a happy customer. I hope whatever you framed lokks good on the wall.

Regards

Nick

Betygsatt 1 av 5 stjärnor

Absolutely awful

Absolutely awful. Ordered upgraded Perspex which was incorrectly supplied. Was 1cm out at the top and the bottom therefore didn’t fit the frame. I sent photos as proof to which they asked me to send back. Which I did. They then confirmed i was wrong (apparently my tape measure and my photo frame are wrong) and that they would not help me further. So now I have spent money on a product incorrectly sent and no product. I would avoid at all costs. It’s a real shame because I have used them in the past for my company but I will not in the future. I will also be raising with CMA, not because of the money but the principle. Customers have rights

8 november 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

Thanks for your review.

You placed an order for a piece of acrylic measuring 515 X 415mm. On receipt you complained the acrylic measured 420mm on one side and provided a photo of the glazing with a loose fabric tape measure on it. Whilst the photo appeared to show the glazing had been supplied correctly at 415mm, I arranged to get the glazing collected at our cost so it could be checked here as you were insistent it was incorrect. As advised, I would have been more than happy to provide a full refund if we had made any error.

Once the glazing had been received back and accurately measured using a metal rule, we found it had in fact been supplied correctly. We provided photos showing the accurate measurement of the glazing to confirm with you that it had been supplied correctly. As the acrylic had been cut to the correct specification ordered, it wasn't eligible for a refund so this was refused.

At no point was any suggestion made that we wouldn't help you further. I asked if the frame you intended to fit the glazing in was a shop bought frame. The reason I asked this question was because a standard shop bought frame would be 20 X 16"(509 X 406mm), and this could be the reason the correctly supplied glazing didn't fit in the frame. Had this been the case, I would have been able to trim the glazing down(FOC) and return it to you(subject to the delivery costs being paid).

I am very sorry our service didn't met your expectations on this occasion, but we have done nothing wrong. We cannot be expected to refund correctly supplied custom sized items as they cannot be reused or resold.

Best Wishes

Betygsatt 5 av 5 stjärnor

Best framing service

I'm absolutely blown away by the quality and service Easyframe provides. The website is really easy to use, lots of options and fantastic value. My order was for 6 frames, some with mounts, all awkward sizes. Honestly, I don't think think this company can be beaten on price. Super quick too.

8 november 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

We like to impress and it seems that we have done this. It is great to hear that the 6 frames ordered did the job. Appreciate the review.

Regards

Nick

Betygsatt 5 av 5 stjärnor

Ordered a military medal display frame

Ordered a military medal display frame, for my father’s medals. Arrived promptly and exactly as ordered. A very fast and professional service to which I was very pleased with. I will certainly be using Easyframe again and will recommend them to my friends and colleagues. “5 stars”.

28 oktober 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

Thank you for the review. It is lovey to hear that you are happy with the service. I hope your fathers medals look great all framed up and on display.

Regards

Nick

Betygsatt 4 av 5 stjärnor

Had 4 frames made to order

Had 4 large frames made to order for some artwork, was great to be able to get frames made at a reasonable cost. They arrived very quickly and I was pleased they use UV filtering acrylic. I would recommend them.

24 oktober 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

Thank you Polly for taking the time to leave a review. It it good to hear that your order arrived promptly.

Regards

Nick

Betygsatt 5 av 5 stjärnor

Fantastic frame

Fantastic frame - easy to assemble and ready in seconds. Nice quality too. Sticking with these guys.

4 november 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

It is great to hear you have found your new go to picture framer. We aim to please. Thank for the review.

Regards

Nick

Betygsatt 5 av 5 stjärnor

Satisfied customer

Satisfied customer! Have used this company a couple of times and really pleased with the service - competitive price, very quick delivery (as promised) and good quality of product

1 november 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

Thank you Elaine for the review, it is appreciated.

Regards

Nick

Betygsatt 5 av 5 stjärnor

Genuinely fantastic

Genuinely fantastic. Four gorgeous frames at a fraction of the cost we are used to. Cannot speak highly enough of the whole experience, great service and great product!

31 oktober 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

It is so nice to hear that you are pleased with your frames and the whole experience.Appreciate the review.

Regards

Nick

Betygsatt 5 av 5 stjärnor

Great frame

Great frame , looks good for the price… stupidly I rushed my order and bought a mount separately not realizing it came with the frame. This would have made this even better value. I will definitely use Easyframe again

29 oktober 2024
Omdöme utan inbjudan
Logotyp för Easyframe

Svar från Easyframe

Thanks for the review. It lovely to hear that the frame is all good.

Regards

Nick

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