Dyson Omdömen 

Having bought at great expense 2 Dyson Hairdryers ..they have had issues since I purchased . With great difficulty I finally contacted customer support .They agreed to test for faults and then said that they would only look at 1 item and not the 2 purchased .Today I was asked for £99.00 to test and look for faults on 1 machine as they would not do both . Although out of warranty Dyson products are expensive and meant to last
Mine are 16 months old !!!Dreadful customer service ..simply dreadful . But not slow to take my money when purchasing .. what a let down from a huge profit making company .Avoid them ..

They failed to deliver my fan. Now a month later still no refund for it, despite talking to customer support. Its theft.

I am extremely disappointed with Dyson Customer service. On 10th June I ordered a replacement battery money was taken and I had confirmation and tracking number by email. I have now made four orders and each time my payment is pending and not taken. Then each order is cancelled by Dyson so we start all over again.
Each time my bank advise me they’re waiting for Dyson to “capture” the payment. Dyson have a technical fault. It’s not the bank.

I’m being fobbed off each customer service person passes the buck “you haven’t authorised payment” it’s still being processed and even ……”..is there enough money in your account”. Unbelievable. I don’t trust this company any more.
Be aware if you need any kind of replacement you’ll have a very frustrating journey. Goodbye Dyson, hello Shark

Dyson customer service is absolutely terrible. I would recommend buying a Shark product instead.

After multiple repairs on my original vacuum, Dyson eventually sent me a replacement. However, I’ve now been told that the replacement isn’t covered under a new warranty and is only covered from the original purchase date. That makes no sense to me.

I also don’t understand how products at this price point can develop faults so quickly. Overall, it’s been a complete waste of money, and I won’t be buying Dyson again.

I've always associated Dyson with premium products and premium customer service. Unfortunately, my recent experience has been the complete opposite.

After troubleshooting my vacuum with Dyson's support, I purchased a new battery and replacement filters in an attempt to fix the problem, only to discover that another part needed replacing. I placed an order for that part on 15th June and was told it would arrive within approximately 10 days.

When nothing happened, I had to chase Dyson multiple times by phone and email. Each time I contacted them, I received different and often conflicting information. Eventually, after several follow-ups, I was told that my order had never actually been processed due to a technical error on Dyson's side.

Instead of resolving the issue, I was then asked to place the order all over again and wait a further 14 working days.

As a customer, this is incredibly frustrating. Had Dyson processed my original order correctly, I would already have received the part. Instead, I have spent time chasing updates, trying to understand what is happening, and still don't have a working vacuum cleaner.

The timing couldn't be worse, as I'm currently in the middle of a flat renovation and need my vacuum cleaner every single day.

I appreciate that technical issues can happen, but what disappointed me most was the lack of proactive communication and the inconsistent information I received every time I contacted customer support. For a company that positions itself as a premium brand, I expected far better systems and a much higher standard of customer care.

I hope Dyson improves both its ordering systems and customer communication, because at the moment the service simply doesn't reflect the quality or price of its products.

If I could give less than one star, I would.
I purchased a Dyson V15 Detect Absolute in September 2022 and before the 2 year warranty period was up the machine needed to be sent for repairs in November 2023. In June 2024, the machine needed to be repaired again but due to a fault, the machine was not suitable for repair and I was sent a new machine. Cut to May this year, less than 2 years after receiving the replacement the machine started cutting out. I scheduled a call with Dyson and was told via video link there was a fault with the main body and it would need to be replaced. I was told this was not covered under warranty but that I could purchase the part at a discounted rate. I made the payment on 1st June and received an email confirmation to say my order was processed and would be delivered in 3-5 working days. The timeframe passed with no updates, no tracking information and I contacted the Customer Support team who advised it would be delivered within 10 working days. I waited, the timeframe passed and still no part, still no communication. I called again and was told there was an issue with the order and it would need to be cancelled. I was told I would need to place a new order for the part, which I did, and wait another 10 working days. I received another confirmation email that the order was being processed and was told that due to the previous error, my case would be escalated and I would receive an email from the 'back office' to confirm the order had definitely been placed/processed. I received no updates, no tracking information. I contacted Customer Services via the online chat service and was told someone would be in touch, that the order had definitely gone through and I would receive the part within the 10 working day timeframe. I then received an email to say the previous order had been cancelled due to circumstances beyond Dyson's control and a second email from Dyson Support apologising for the delay with my order due to a minor technical issue within their system. Apparently once the issue had been rectified I was due to receive another email with an update. I received no email and 12 working days after the delivery timeframe I contacted Dyson AGAIN via the online webchat to ask for an update with the order. I was told the order had been processed but was stuck due to a technical fault and would need to be cancelled. I was told I could purchase the part a third time at the same price. What a joke. I asked why the part wasn't covered under warranty since the part itself was a replacement. I asked why I would trust that the order would go through a third time and why I should wait another 10 working days with no communication. The response?: 'I understand your frustration but we are unable to process this order further. We will need to cancel and place a new order for you'. Terrible customer service, terrible delivery service and terrible product.

I bought a Dyson Purifier hot & Cool in April and it stopped working after just 2 months. I contacted customer service during a heatwave and was told collection for repair would be in a week, after the period I actually need it.

For a premium product, this is very disappointing. I expected either a faster repair or replacement. This is not my first issue with Dyson products, so I’m starting to question the reliability and service overall

I recently had an extremely diabolical experience with Dyson’s customer service regarding the repair and return of my Airwrap.
After Dyson collected my Airwrap for repair, I was informed that it had been delivered to an address I do not recognise and signed for by someone named “Jane.” Despite the product being worth over £400, I was simply advised to collect it myself, with little explanation as to why it had been delivered to an unknown third party in the first place.
Throughout the process, communication was poor and I was left asking basic questions that should have been answered immediately, including where my machine had been delivered, why it was sent there, and how such a serious error could occur. The situation raised significant concerns about the handling of customer property and personal information.
What was most frustrating was the lack of accountability and urgency shown in resolving the issue. As a customer, I expected a thorough investigation and proactive support, not to be left chasing answers about the whereabouts of my own device.
I have always associated Dyson with premium products and service, which makes this experience even more disappointing. I hope Dyson reviews its processes and improves its customer support to prevent other customers from experiencing similar issues.

Now on my 3rd attempt at getting a new body for my Dyson vacuum. lots of calls and false information on the delays. this company used to be the best in the business with customer service now down the drain.
ordered it and once it went past the 3-5 days I got told it is now 10 days, waited then they cancelled it and started again.

Paid 100’s for a Dyson airwrap and after 3 years it has broken. They then tried to charge me £99 for repair!

I have just found out that someone on the Dyson customer support team has deleted my account with all of my purchases and repairs including replacements. They don’t like the fact I gave them a negative feedback.

SO I AM REQUESTING THAT EVERYONE STOP BUYING DYSON PRODUCTS UNTIL THEY SORT OUT THE DREADFUL CUSTOMER SERVICE.

PLEASE STOP BUYING FROM DYSON!!!

My fan broke and I paid £99 to get it fixed. The courier never came. Or the next day as suggested in their email. I messaged their customer support. They couldn't tell me why the fan wasn't picked up. They suggested I take the fan to be fixed at a shop - I can't do that and they then offered me a slot for 10 days later and wanted to charge me £99 again and said I would be refunded the original £99 in 5 working days. I asked to speak to supervisor. They said they would call me back within 48 hours. They didn't. I just got an email confirming that my original booking had been cancelled. I will never buy from Dyson ever again. I have been buying their products for years.

Shocking. The products are wonderful, and pricey. The customer service is absolutely dreadful. Just spent an hour dealing with a clueless customer services agent about a replacement part they sent me. They sent the wrong part. Not my fault. Awfully complicated to get that returned and the right part sent out. For a vacuum cleaner. Crikey. Will think again about buying Dyson - life is far too short for this.

What shocking service they’ve gone down hill fast. What a shame as when they get it right it’s great when it doesn’t they are absolutely useless, they lie, say sorry with no meaning and still nothing happens. Paid nearly £400 for a fan that still hasn’t arrived after nearly 4 weeks so I call that theft of my money shocking!

Been a loyal Dyson customer since the 90's when I purchased the DCO1, I was so impressed let me say - move on 30 years and many new Dyson Vacs, both cabled and hand held vacs to the V15s Detect Submarine that has died after just under 2 years! And also to add to this day I have not used once as a wet vac yet either

What has happened to their customer care - I always swore that James Dyson gave the best customer service standards - however gone have the days where an engineer would to come and carry out a repair at your home address within a day or so, to having to argue via a digital platform with an agent who having given the serial number advises that my machine does not match their records! but as a loyal customer they will book a free repair!! really at nearly £700 that is really good of you!! when a new battery that another Dyson agent advised at the weekend is the likely issue and to buy is £109

But with that free repair! it is going to be 9 more days from today before being collected by a courier and then don't have a clue at this point how long that will be at some service centre for - my Dyson loyalty has now completely gone and any future vac will be anything but a Dyson now!

TERRIBLE customer service. POOR product. TERRIBLE experience.

We bought a Dyson V8 Advanced Cordless Vacuum Cleaner in November 2024, by January 2026 the battery had completely failed. We eventually received a replacement battery. 4 months later the replacement battery has failed.

Dyson are near impossible to speak to and we are chasing them to arrange the collection of our machine for repair; they will not send a replacement.

We will never buy from Dyson again. Terrible experience.

We purchased the Dyson 248L on 18/8/23 believing it to be the best choice of cleaner. However on the 26/12/24 the machine wouldnt start even after going through all the checks, eventually after many emails to the service team we got an answer and a new digital motor bar/cleaner head was sent out to us. Then on 3/3/25 we had to have the main body changed. Then last week the wheels fell off of the main body which was the last straw. We have now bought a Shark which not is a much more efficient machine and better design than the Dyson, i just wish we had bought the Shark first and saved a lot of hassle.

Very disappointed with the Dyson Airwrap. After costing over £500, it failed due to overheating — which appears to be a widely reported issue. Despite this seeming to be a known fault, Dyson customer service only offered a £99 repair. For a premium product at this price point, I would have expected better reliability and significantly better goodwill support, especially when many other companies offer complimentary repairs or replacements in similar situations.

Wow . Do Dyson care. Clearly not . Website states order before 9pm next day delivery but does not tell you they won’t !
When you contact Dyson they say it’s the courier but clearly that’s a lie as Dyson can’t cope !! Been a long standing customer but no more and I will be contacting trading standards as website misleading. Customer service managers don’t have a clue about customer service !

I had sent my Dyson to repair from 11th May to 28th May and I haven’t received no update from Dyson when I had been informed that the moment it reaches their department they will let me know so I had contacted them chasing them
For weeks now and now they are telling me that my item is under investigation with the delivery service that my item has been picked up from and to give them 48 hours I gave them more than 48 hours and no repair update no investigation update and no email or phone call from the manager.

This is very unprofessional for Dyson to do this Dyson it’s worth £400 and I barely used it cause it was faulty. This ain’t fair for me to be chasing on an item
That should’ve been repaired and sent to me as I paid money not being told after two
Weeks that the DPD lost it