Dyson Omdömen 

Ordered a fan cooler. Supposed to be next day delivery. It's been three days and it still hasn't been despatched. Called to ask where it is but they didn't even ask for my order number. All they said was there's a short delay. Would never order direct from Dyson again.

This is disgraceful Dyson, your product made you as the owner a multi millionaire and these 1 stars are your customers payback for supporting you and your product. Mr Dyson you should be ashamed of yourself. I spent almost £800 on the V16 Piston animal Submarine wet and dry, ordered and paid 20 days ago and still not arrived, courier issues are between you and the courier not me so why do I have to wait for your investigation to be concluded. advertising next day delivery, really? Also 20 days interest on my money and no appliance to clean my house. I waited in 2 days for delivery and nothing? Also 5 telephone calls later, we will get back to you and nothing happens. You are seriously damaging a great brand name that is slowly being overtaken by more customer focussed companies which is a shame, customer should be first and clearly not anymore as you even make it difficult to raise a complaint in writing and on your website, you must call in and then you do nothing with the complaint! Dyson shall be Shark for me going forward if this is not sorted!

Really disappointed. Bought the AM07 cool fan less than 2 years ago. Tried to use it during this heatwave, just getting error messages and won’t work. Contacted customer support, which although a quick, helpful response via live chat, informed me it will cost another £99 for a repair! Outrageous. Turned that down and will buy a more trustworthy, reliable brand. Will never buy Dyson again.

Purchased a PC1 fan.
The item had previously been used and returned as faulty.
The fault was used filter related.
Spent 40 minutes on hold to be told I had to wait 48 hours for a call back to see how they would proceed.
I explained it needed collecting and to be replaced with a new one.
We are currently in a Uk heat wave etc.
The fact they send out used goods as new is a concern.
Still waiting for call back.
The service is shocking.
I may just request a refund and return now.
Just in case Dyson read this order number 1507481199

Rang customer service about problem with V10 vaccuum. The woman who I spoke to was obviously reading from a manual and hesitantly attempted to understand the meaning of the lights registering on the machine. She even managed to take a film of it via my phone. Her conclusion (incorrectly) was that I needed a replacement unit - cost £100. Immediately after talking to her I turned the machine on which started to function without a problem. She had obviously misread the configuration of lights which meant, in fact, that it was still charging. I immediately rang back and asked that the transaction be cancelled which I was told would be done. It wasn't and the unit arrived today and I was charged £100. I have since been assured that a returns sticker will be sent out. A waste of time and poor knowledge of the products from staff who should know.

Dyson 360 Nav
I purchased the machine around 7 months ago. It's a fantastic machine, when it works!

However this is the second time it's been repaired. The first time it wasn't even 8 weeks old. Each time it has to be sent off for repair and takes 7-10 days from its collection. You also have to go through the appalling Dyson customer service team. I expect more from a premium brand. Dyson should be ashamed at the reliability and more appropriately the Customer service. It is shocking. Think very, very carefully before purchasing.

Dyson is a terrible company to deal with, I purchased a cleaner from them on 21/04/26 and two arriving, I contacted Dyson straight the way and requested a return for one cleaner, it was collected the following day and I’ve been waiting for a refund since. I’ve contacted Dyson several times but still no response.

I recently called Dyson to discuss purchasing a £700 product and comparing another option. However, the Dyson representative spoke too quickly, didn’t listen to my questions, and seemed unhelpful. They also didn’t seem to know much about the product.
I tried to raise a complaint through the chat, but the representative blocked my call so I couldn’t call back. The chat agent then told me I would get a call back in 24-48 hours, but today is my day off work and a good day to speak to Dyson. Tomorrow and the following day, I’ll be working and won’t be available.
I requested a customer contact complaint email and address, but I was told there wasn’t one. I find this hard to believe, especially since I rate Dyson 5* on their products. However, without good customer service, you have no assistance when you have product issues, so I’ve had to lower my rating to 1* purely on customer service experience and reading Dyson reviews I am not alone. Terrible experience and Shame on Dyson.

Scammers. Take your money for awful products and don’t offer you any help on them. Don’t bother wasting your money honestly ! When sending off your product will come back broken

What has happened to Dyson? They used to sell a great premium product with great service, now it seems if you have a problem ‘customer care’ seems to mean jumping though more hoops than are in a can of Heinz finest.

In October we paid £749 to replace an aging but formerly great Dyson vacuum. We’d replaced a few parts as they wore out (plastic does that A LOT) so it was time to but the latest and greatest.

After many calls / chats after it developed a fault within 6 months it was eventually replaced.

This week an additional battery was ordered as the battery sometimes runs out before a full charge cleans the house.

The new battery is a brick. No lights when charged and after being on charge for a day the cleaner refuses to switch on. Swap to the original battery and it’s fine.

Dyson want a complete run through of ‘troubleshooting steps’ even though it’s blindingly obvious the new battery is faulty.

Dyson seem to be focussed on growth but are diluting their brand with products that seem to be resting on the laurels of greatness rather than genuine innovation and compounding that with poor customer service.

It may well be time to cut our losses and go elsewhere.

Further to my experience and difficulties with Dyson in February trying to claim off a valid warranty, had a replacement part delivered in March.
Same issue trying to register the warranty for the new part, in that the format is incorrect on their silver sticker (discovered that this is when you buy replacement parts and not the full unit).
Must have sent them about 10 emails with no reply about how I can register the replacement cyclone unit?? Order number 1507326181 - I think they think I am chasing them about the old unit. But I am not, I want to register the new unit warranty but im having the same issue. Cannot understand how a company is allowed to just ignore you totally. No more Dysons for me - terrible customer service.

What a strange company Dyson is, with a promise you simply cannot have! Customers buying their products have helped create enormous wealth for the owner, yet the customer experience falls far short of expectations.
We recently made a purchase through their website after being promised a “10% off for new customers” offer. We requested the code, followed it up, checked spam and junk folders, but nothing ever arrived. After waiting two days, we gave up and placed the order anyway.
We then contacted customer support via chat and eventually reached a real person, only to be told that the code could not be used on promotional products. That restriction was never made clear in the original offer, which simply stated: “New customers – 10% off your first order.”
To make matters worse, we were then told there was nothing they could do about it. Very disappointing and misleading customer service from a what is a Premium Brand. Like the products, can't stand the way they treat customers, makes you wonder why we all buy from them..

91% ONE STAR REVIEWS - Say no more! I would guess if there was a ZERO option it would be 91% ZERO.
Dyson are happy to charge you an extortionate amount of money for their products, however they have zero interest in repairing them once out of warranty. They claim to offer a repair service, however unless the repair is anymore technical than changing the fuse in you plug, they are absolutely not interested in the repair, claiming they don’t have the part for the repair on a product they are still selling. If you are wanting a company you can trust & rely on and after your product warranty period Dyson is not that company and avoid buying there products in the first place.

Just spoken to Dyson customer service care and I’ve been a loyal Dyson customer for years, but the Dyson V16 piston Animal has been a huge disappointment. After just six months, the dust cycle is awful—dust is sucked back inside, and the top filter clogs so quickly. Even before the dust bin is half full, there’s a terrible dust smell coming through the filter. This vacuum was supposed to help me clean, but instead, I’m left smelling dust after every use. I’m truly disappointed with this product and hope Dyson addresses these quality issues.

Dyson hoover issue. Phoned customer services from UK. Tried to explain my problem but was clearly met with barriers of understanding. Not sure if I have a replacement part on the way or not. It well within guarantee.
Come on Mr Dyson, we spend good money and we are let down by a poor customer service experience. Very disappointed!!

I have been trying to return a Dyson PureCool Fan for repair for almost 2 months. Have had 4 (yes, four) separate courier collections booked and on each occasion ... no courier arrives and there is no communication from the courier (who Dyson keep saying is DPD). Each time I call back, the Dyson support team simply book another collection and around the loop we go again. Einstein's oft-quoted remark about the definition of insanity being repeating the same thing over and over again and expecting a different outcome could not be more true - Dyson support is truly insane.
If Sir James Dyson truly knows what a dreadful user experience his company are delivering his UK customers, perhaps that's why he moved off to Singapore or wherever he can avoid paying tax ?
I'm going to just give up, bin the damn fan and vow to never buy another Dyson product ever again.

Appalling customer services. When you try to phone a UK customer service number, you end up speaking to an Eastern European/ Russian representative that does not understand your query/problem.
I’ve phoned up 5 times in total now only to be told contradictory advice. They keep changing their goal posts and when they’ve had enough, they put the phone down on you.
It appears that there is no other way to communicate hence, I’ve contacted Martin Lewis who will hopefully highlight this extremely poor service.
Is the money you pay for a product that promises a 5 year guarantee worth it? NO.

I bought 2 Dyson Vacuums in September and October but parts missing from one just phoned Dyson and given the absolute runaround from the advisor who would not help me at just kept fobbing me off
Very disappointed as I have used their support line in the past and been very productive

The trigger on my Dyson V11 had broken, the cleaner was only working intermittently. I rang the service helpline and my call was answered quickly.
The lady I spoke to understood the problem and connected me to a camera where she could see the problem ‘live’. She agreed the problem was with the trigger and arranged for a replacement main body and cyclone to be mailed out to me.
It duly arrived and was extremely easy to fit. Problem solved! An excellent experience from my point of view.

Absolutely appalling customer service and I haven’t even got my item! Ordered the mop and vacuum robot. Two days of chasing courier and Dyson with still no delivery. Then it is discovered Dyson put two delivery labels on the parcel and it got delivered to the other person not me (confirmed by courier) Dyson have stated despite this being their fault I need to wait for the courier to now try and get the parcel off the other person then return it to Dyson then they will send out a new machine or refund me 14 days later!!!! This is completely dysons fault and I am now £899 out of pocket and being punished for their error. The customer service is absolutely diabolical please think before ordering from them. It seems they think they are much more important than their customers!