Dyson Omdömen 

We purchased a Dyson V15, which we were initially impressed with straight away. The cleaning and suction power of the machine is incredibly good.
However, at one week out of warranty the battery failed. New genuine battery required.
Two weeks after the battery, the nib broke of the slide, resulting in the bin coming completely off each time it was emptied. New slide required.

Finally, six months out of warranty the motor failed and required a replacement.

At 30 months old, our machine needs a new motor assembly! The maintenance costs are to high for a machine at this age for us.

We have decided to take it to the local recycling facility and have decided to invest in different brand.

Really hoped Dyson would have been a much better! Poor reliability in our experience.

Minus Ten Stars!
A cordless vacuum cleaner bought in the new year failed after six months - trouble shooting seemed to confirm the battery. Took it back to the retailer who contacted Dyson and then advised me to expect a new battery. On day 3, I received a main body and replaced it - still doesn't work. Day 4, went back to the retailer who had a frustrating conversation with what passes for Dyson customer services. Now advised that on day 20, a non too reliable courier will collect my cleaner for repair. Will I be able to use what I paid Dyson for before next New Year? I won't be betting on it.

Online Customer Service has been appalling.
I bought a refurbished fan online during the heatwave at the end of June 2026. The fan was louder than all the fans I had in the house so I requested a return within a couple of days for that reason. Dyson arranged collection by DPD via my post office. I received a proof of collection email from DPD on 29 June. I have now contacted Dyson 5 times; it appears the return is missing and they have still not refunded me and disregarded the Consumer Act (taken from the UK Government website): ‘The seller has to pay you the refund within 14 days. The 14 days start the day after they receive proof you posted the item or they receive the item – whichever happens first.’
Additionally, each time I contacted them, nobody followed up, so I had to start again each time. So, be very wary of buying anything online from Dyson.

A new motor required after 35 months of using the Dyson on average once a week!
Of course we can replace it as long as you pay for it!
How disappointing that what should be a superb product is absolutely rubbish- do not waste your money……

Horrible after sale it is a joke how they expect clients to view them as a Luxury electronic brand, but they don’t provide even the bare minimum with customer support afterwards not to mention that the device to begin with has a fault and they gaslight clients and then years later they basically don’t address it but when you raise a complaint, they basically decide it’s appropriate to copy paste the same response and ignore your replies on the email and just ignore it completely and resend the same original email that doesn’t actually address any of your concerns all in all the most disappointing company I’ve ever dealt with considering the price point of their products they need to do

I have a fan and it’s been malfunctioning. I called the help desk and all they do is give you a case number and say they’ll be in touch.
No one got in touch
Called them back and was told someone would be in touch. I then got a template emailed to complete which I did then the responded asking for the same template to be completed again.
All I need it to speak to a competent person for support. Regardless of this being a premium product, the service is better on Ryan Air.
I will not be a repeat customer because of non-existent after care.

The Dyson Air-cooled lasted 2 weeks before it stopped working, leaving my 95 year old relative struggling in the heatwave.
Initially helpful customer service explained that she will have to wait 3 weeks before the Dyson service collect the fan (no option to return the fan myself) and then another week for repair and return.
In the meantime, my elderly aunt struggles.
An expensive product and well known company....I expected much better!

Awful customer service. I ordered 2 machines on a next day delivery service. I had the delivery confirmation on the day of order, great! No! I chased it via customer service for a week, to be told they’ll be with you in 24-48 hours. Then an email on day 7 blaming their delivery partner, asking if I would like a full refund or replacement, I replied replacement, no reply, complete silence. So I looked online, out of stock!! I called again, yes out of stock but don’t worry you’ll have a full refund in 14 days!! What? No I want my order, same don’t worry you’ll have a refund in 14 days, we went around in circles but he just kept repeating this apparently good news! So Dyson can’t fulfill my order but I’m out of pocket for 3 weeks?
Honestly the worst customer service imaginable. I will say I have many other Dyson products and the machines are excellent once you receive them! Just don’t order direct.

I wish I could give no stars however 1 will have to do. If I could describe dealing with Dyson customer service , I would say it’s like talking to a brick wall. Never will I ever order another product from them again. I could write a book on their failings. Save your money.

I received a product that is used with broken packaging, so I wanted to return it. The customer service setted up a fake collection for return and made the collection address at the Dyson company location. When I asked other staffs to change the address, they said it is changed but I won't get an email confirmation. Turns out, the address is never changed and the collection is never real. The staffs later said I have never setted up a collection for return in my account. Hence, everything that the dyson staffs have told me is a complete lie, and everything is a scam!

They also delayed the delivery of my product for a whole week with no reason, and just kept saying it will be delivered in the next 1-2 days. Ofcourse, the parcel never came!

Purchased a Dyson supersonic hairdryer. Not a cheap item to purchase and no filter cleaning brush. You would of thought that one would of been supplied to keep item clean.

Ordered a vacuum cleaner direct from Dyson UK website with one day delivery promise. 06/07/2026. Two days later there were no notifications of an impending delivery.
So I contacted their customer services only to be told they were out of stock and their website hadn't been updated to show it was out of stock.
Because of this I immediately cancelled the order because they couldn't tell me when it will be in stock.
13/07/2026 and Ive still not got my money back and I haven't heard anything from them.

Ordering of a spare part for Airwrap, because the fittings wear down after 12 months or so.

Unresolved order for nearly 3 weeks — Order placed on 1 June, but despite contacting customer service three times, no one investigated or resolved the issue.

Incorrect explanations and no follow‑up — On 15 June I was told there was a “technical issue” and I would be contacted once resolved. No one ever contacted me.

Payment issue only discovered after 20 days — The agent finally revealed the order had never been processed due to a payment problem — something that should have been identified immediately.

Unable to use a £400 Airwrap — A low‑value part failure meant I couldn’t use my Airwrap for almost three weeks, despite relying on it daily.

Poor escalation process — I had to request escalation myself; it wasn’t offered despite repeated failures. Case ID was issued with no timeline and no follow‑up.

Chat ended without answering questions — The representative ended the chat without addressing my final question or providing next steps.

Asked to pay a higher price — Dyson expected me to reorder the part at a higher cost than I originally paid, despite the delay being entirely their fault.

No proper complaints route — Dyson has no complaints email, no clear escalation path, and customer service reviews reflect the same issues I experienced.

I eventually received the part after emailing the CEO.

Bought the new Dyson fan heater in Jan. Wouldn't oscillate so was offered a replacement.
Second fan. Used as heater. Ok for a few months then stopped oscillating again. Contacted Dyson so many times. They persuaded me to get it repaired even though I wanted a refund. So, I gave in.
This time of year it was really hot. My son is vulnerable cerebral palsy and a skin condition which means he needs to be kept cool all the time.
They promised me it would be fixed or replaced.
In the meantime time I bought two tower fans via Amazon different company. Cost me £250.
Received the so called repaired Dyson after approx 10 days, I think. Turned in, tried to oscillate.. and guess what wouldn't.. it hasn't been repaired at all. They had just fobbed me off.
So contacted immediately. Arranged a return for a full refund.
No confirmation they had re wives it so had to contact them.
Guess which idiot is still waiting for her refund.. after 15 days of the item being in the warehouse???!!!!
Contacted Dyson again stated they would escalate.
I'm out of pocket for this expensive item through no fault if my own. Mr James Dyson should be bloody ashamed.
Never had issues when he first set up the company. I still remember my first Dyson vacuum.
I have bought many Dyson products I we the years. They are not affordable now and customer service is down the pan.
All Dyson care about is sales and money. Not it's customers. We are just minions. Shame in you

Be very cautious when buying from Dyson, their cutomer service is poor when things go wrong and they do not help. My experience has been immensely disappointing!

I purchased a refurbished 'Dyson Ball Animal' vacuum cleaner on 28th June 2026 from the Dyson Outlet and was told it would be next day delivery but no later than 3 working days, yet I have still to receive any update as to when it will be delivered, despite them already taking payment from my account...this is my first and probably last time I will buy a Dyson product.

Bough £400 cordless vacuum 3 years ago. My fourth Dyson in 20+ years. Wish I'd read reviews before -doing so. Last week the machine stopped working. Turns out the trigger mechanism has snapped. A known and common fault. Only solution offered by Dyson is a £110 replacement unit, they don't make the part that is needed (even though a quick online research suggests a lot of customers experience breaks). So cheap components, which break, and can't be fixed, effectively necessitating a significant proportion of the cost after a very short time - and they couldn't care less. Also impossible to find a complaint email address. I won't every buy another Dyson item.

After an excruciating experience of dealing with numerous rude customer service representatives, that when asking questions regarding my return and refund was told things like “it’s none of my business” or “don’t ask questions that aren’t relevant”, well when it comes to my hard earned money, every question is relevant. Their policy states a refund after 14 working days once the item has been confirmed in their warehouse. This isn’t true, this time had passed and I had to call once again to chase my refund. This was another agonising experience as even though I sent photo evidence that it had been collected from the post office by their courier DPD and had been received at their warehouse to then be told they need to start the refund process because it hasn’t been done and would have to wait a further several days. Had I not chased my money would still be waiting. Dyson your merchandise are not cheap, and yet your customer service is so below acceptable, actually it’s the worst I’ve ever experienced. Your company should be ashamed to allow this type of service to customers. I will be looking at purchasing other brands because now, and when my existing products fail or break, they will be going straight in the bin as I would never purchase another item again.

Would give zero if could.

Bought a Dyson hoover and within just over the 30 day period it broke (won't stand up). Rather than replace as it is faulty, have to have it picked up and fixed. The earliest date to collect was 10 days after this which is today (9th). Then, having waited in for the collection, an email arrived to say they had moved the collection to Saturday (11th). Rang customer services who were less than helpful and also have raised a complaint. I will never buy Dyson again! The suction and weight of the machine has also gone down in quality.

I am very disappointed with on the phone Dyson customer service. I needed a replacement part for my Dyson V12 under my warranty and the woman on the phone was terrible to deal with. It happened on the 30th of June 2026 around 2pm. I have the machine outside of the country at my parent's house and she was so pushy to get all the details just not give me something under my warranty for "free". She even wanted my parents who do not speak English to speak with her. Honestly ridiculous and so sad that such company as Dyson employs these kind of people. The products are already so expensive and if you get troubles with them, they are not willing to help you with it. Disgusting.

I own (owned) a Dyson AM09 Hot+Cool fan heater, which recently developed a fault. I contacted Dyson, and they arranged for DPD to collect it. The driver collected the unit, provided me with a reference number, and left. Perfect!

A week passed with no updates. When I contacted Dyson, I was simply told to wait because the item had not yet reached their warehouse.

Since then, the situation has become incredibly frustrating. Every time I contact Dyson, I receive a new reference number. I now have seven different case numbers, yet no one seems able to tell me what is actually happening.

Eventually, I was told that Dyson had received an empty box, meaning the unit appears to have gone missing during transit with DPD. Despite this, every conversation ends the same way: "Please wait another 48 hours." No one can explain what I'm waiting for or when the issue will actually be resolved.

I spoke to Anuj, who told me a replacement had been approved and would be sent out. However, I never received any confirmation or tracking information. When I contacted Dyson again, Harpreet informed me that the reference number Anuj had given me didn't even exist.

I then requested a manager to call me back and was told, once again, to wait 48 hours. At that point, it genuinely felt like I was being fobbed off. After insisting, I finally received a call within a few minutes.

I spent around 20 minutes speaking with Arman. He explained that DPD's investigation deadline was 6 days, but that deadline had already passed in my case. He then said DPD had requested more time, but he couldn't tell me what the new deadline was. In other words, this process could continue indefinitely.

Dyson says they cannot send me a replacement until DPD officially confirms the item was lost. DPD, meanwhile, has no incentive to do that quickly because it would mean accepting responsibility. The only person suffering as a result is me.

This has been one of the most frustrating customer service experiences I've ever had. Dyson positions itself as a premium brand, but the after-sales support has been anything but premium. Expensive products should come with efficient, accountable customer service—not endless waiting, conflicting information, and broken promises.

Based on my experience, I would not recommend Dyson. The products may be premium-priced, but if something goes wrong, be prepared for a long and exhausting process. It simply isn't worth the time, stress, or money. AVOID DYSON AT ALL COST!