Dust and Things Omdömen 

1 762
TrustScore 4.5 av 5

4,5

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

This is the fourth memory box I have purchased from Dust and Things as gifts. Always an excellent speedy service and quality memory boxes with lovely engraving.

Betygsatt 5 av 5 stjärnor

Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... Se mer

Betygsatt 3 av 5 stjärnor

Lovely glass and engraving really nice but would have been so much better if it came in its own box.

Betygsatt 5 av 5 stjärnor

I ordered a product (personalised chopping board) from Dust and Things which when it arrived it had slight damage. I contacted them and within a matter of hours I had an e mail apologising and within... Se mer

Företagsinformation


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,5

Alla omdömen

(1 762)

31 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

FANTASTIC customer service!

FANTASTIC customer service!
My phone autofilled the wrong email address (my fault) so when I didn’t get a confirmation I got in touch and they instantly corrected everything and the item was sent very quickly.
The product is amazing! Perfect in every way. Thank you.

11 juli 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Beautiful, but simply impractical

It took a little longer than expected to arrive, but I was not disappointed with how beautiful it looked. Sadly, it is quite impractical for an actual beer mug. The rope is too tight, making it hard to hold (for big hands at least), and the metal does not get close enough to the lip of the edge to make drinking practical.

An expensive paperweight/gimmick.

8 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Faulty item and no customer service

The mug I ordered became unstuck at the bottom and started leaking after only two uses and one wash which was washed carefully without submerging it. I have tried several times to contact the store to rectify this problem and have had no response to either the emails or the chat on there website. Very disappointing when I paid a lot of money for this item and now my partner is unable to use it. Would not recommend this store as no customer service seems to be running

25 juni 2024
Omdöme utan inbjudan
Logotyp för Dust and Things

Svar från Dust and Things

Hi Fiona,

Our apologies once again for the issues experienced with your Chuug. I can see that we had been in contact with you earlier this week to help resolve this matter.

Our workshop is open Monday to Friday, so any enquiries received are answered within this time. Any messages sent over a weekend are also responded to as soon as possible by our small team during our working hours.

Love and thanks
Gemma G

Betygsatt 5 av 5 stjärnor

Great customer service

Beautifully made products and a small problem was sorted out with the best customer service I have received in my life! Gemma was fabulous and could not have been more helpful.

6 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

What a fantastic product

I ordered a “midnight” Chuug tankard as a gift for a dear friend. It arrived within 2 days of ordering ! Fantastic ! The quality and attention to detail are excellent and I know my friend will be delighted with his personalised Chuug…. he will probably never drink beer out of anything else again, Well done to Mike and the team at Chuug in Cardiff

10 maj 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

SLATE COASTER LETTERING

The lettering on my 1984 Slate Coaster received via Amazon is dull. The original advert showed it as a CLEARER WHITE but my item received was a DULL GREY.

4 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful product

Beautiful product, great communication.
This is my third coaster set that I’ve bought for my married friends
Love it!

11 mars 2024
Betygsatt 5 av 5 stjärnor

Fabulous Chuug

What a fabulous company and the product (Chuug) was fantastic I bought these as gifts and the people love them. Would definitely recommend them 100% shame I can’t post a pic of it in the review.
Also you get a tracking number which is helpful so you know when it is going to arrive.
So if you love quirky things like this what are you waiting for go and buy them.
Definitely use them again.
Thanks for a great product 😃😃.

23 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautifully made :)

Beautifully crafted. This is the second memory box I have bought from this company and I’m very happy with the quality of the box and design :)

2 mars 2024
Betygsatt 1 av 5 stjärnor

Ordered as I saw a Facebook advert

Ordered on the 24 feb Ordered 2 jugs and was told they would be delayed had an e mail on the expected delivery date to say they are delayed again by 2 weeks. Which would be around the 24th March Cancelled the order. Poor planning on behalf of the company.

12 mars 2024
Omdöme utan inbjudan
Logotyp för Dust and Things

Svar från Dust and Things

Hi Stuart,

Thanks for taking the time to leave a review, we are incredibly sorry for the experience you've had and for the disappointment caused.

We've been waiting on a component to arrive that has sadly been severely delayed due to circumstances beyond our control. I can confirm that your order has been cancelled and fully refunded. I do hope this helps to resolve this for you.

If we can be of any further assistance at all, please don't hesitate to get back in touch.

Kind regards
Gemma G

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