Dunraven Windows Omdömen 909

Harassment!

Had some work completed by Dunraven a few years ago, can’t complain about the work.

The problem is once your in their system they will continue to call you and set you up for a sale.

I’ve requested 5-6 times to be removed from their system as I do not want to these receive calls, and each person promises to remove your details from the system but that never seems to happen.

After another call today I’ve reported them to the ICO, and contacted them to inform them that I have reported them and raise a complaint only for the only complaint handler not to be at their desk! Convenient.

What a shambles!

We got our new front door from Dunraven and it is perfect! The team fitting it was great. Not cheap, but great quality. Highly recommend.

Found the workmen helpfully and neat. Work completed on time in adverse weather. Porch completed in a very good standard and pleased with the job.

Friendly, prompt and efficient service. I'm delighted with the two windows fitted, they transform the rooms and have updated the exterior appearance of the property. Excellent followup. I have no hesitation in recommending the company and will use them again when I'm ready to upgrade other windows.

The fitter turned up at the arranged time. He cleaned up after he had completed the fitting

Very good service, showed up on time, left everything clean and tidy

Roof replacement for our conservatory.
This was handled professionally by the company and all their staff. From the surveyor to the team who did the replacement, finally to the plasterers.

Replaced our old front door which had trouble locking. Everyone we met and spoke to were lovely, kept up to date with the process from start to finish. The door was exactly what we wanted and the fitter was fantastic (and left no mess)! Lovely people and proud to support a Welsh company. 👏🏼

In May 2025 we had Dunraven Windows replace our leaking conservatory roof. Throughout the process we found all personnel involved to be highly professional, and communication from office staff was excellent. We were very pleased with the standard of work and felt we received great value - especially considering 20% of the price was for VAT. The conservatory is a delight to use once again.

On the back of that we ordered a new front door - composite door, uPVC frames, installed January 2026. Again, communication was excellent, and the tradesman very professional, leaving a very clean site at the end. The under-door draught is eliminated and daylight fills our hallway at last. We know we had good value, because previous quotes from other companies had been higher. I totally recommend Dunraven.

We are first time customers of dunraven and we have no problem getting their services again for future home development. It was installed efficiently and staff were punctual . Customer services is over all satisfactory.

I was offered a free quote from Dunraven Windows for a porch I was considering having built. I was quoted £12,800 which would be reduced to £11,000 if I agreed to go ahead with the work within the next 6 weeks. Not knowing whether or not I should have a porch built, I tried to explain I would need time to think and declined. Then I was offered a new price of £5000. What if I’d agreed to the first quote?
Daylight robbery! Shameful practice!

Excellent service from DUNRAVEN - our Conservatory was built from scratch,in November and early December 2025 : within the expected timeframe despite some days of extreme weather, the various Teams - from digging out, building the brickwork and internals such as heating and electrics to the installation of the glazing put in the effort to keep to schedule and were polite,professional and skilled. We were pleased that we could utilise the Conservatory for a big family Christmas meal ( which was our ambitious thought when the work started mid-November) , now mid January fully decorated we are using the room every day. We went ahead with two Window replacements for the House based on our positive experience.

The installation team of brothers Dan and Mike have just completed installing 7 windows and a new front door for the front of the house, the works has been completed to a very high standard, both guys were professional and courteous during the works, the Dunraven Windows teams (sales, surveyors, office and installation) have been fantastic from the start to the end of the process, We certainly will be recommending Dunraven Windows to family friends and neighbours, Kudos to the team 👌

I have an extension build looked promising with 10 years warranty.

This is first year of having it built and I have electrics tripped due to leakage, roof leaking almost everywhere and floor starting to volcano. Now only way to reach is the dun raven number when I call it’s told that someone will call back and I don’t get any call.
I don’t see the point in 10 year warranty if all it does is customer calling and complaining it to reception. No one in building team is worried or has tried to reach out for help.

Is there a legal way to proceed as it have given it enough time to fix my issues?

Very happy with the installation service and product quality.

Visit at the beginning where everything was explained to us. Very friendly salesperson no pushy at all. Organised door fitting ASAP and all fitted before Christmas. We are really pleased with our new door and would recommend Dunraven to friends.

The workmen were most polite and helpful.The installation procedure was very smooth and effective and I was talked through the finished product.

Bespoke door manufactured and installed. All went very smoothly and faster than expected.

Had patio doors external door and garage door done recently was pleased with work so invited them back to quote for windows downstairs to match. Very happy with the work. Will definitely be using them for future work and have recommended to friends.

Dunraven recently installed four new windows for us. This is the third time that we have used the company and we remain very pleased with their product. All our windows and all bar one door have now been provided by Dunraven.