Sar did a great job keeping me updated on the status of the order. The book arrived on time, just as he said it would. The guide is just what I’ve been looking for! I really appreciate how thoug... Se mer
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Det här tycker kunderna
Good day , From the phone call with the respectful gentleman to the delivery was super smooth On the phone he offered his time to help and explain all details I needed as new to the instrument, T... Se mer
Dudukhouse offered excellent customer support! I am a student, and they offered me a student discount for my first duduk! I was very grateful. The shipping was perfect as well, and the packaging was d... Se mer
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I found Dudukhouse through Long & Mcquade after purchasing a duduk from them - I should've gone straight to the source. Delivery for my duduks / reeds has been extremely fast. One order mistakenly... Se mer
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Företagsinformation
Skrivet av företaget
Dudukhouse is the largest online retailer of Armenian duduks, reeds, books, sheet music, and accessories. Our Canadian and Armenian offices ship worldwide fast with a 100% satisfaction guarantee.
Kontaktuppgifter
18 King St E, Suite 1400, M5C 1C4, Toronto, Kanada
- (437) 889-8821
- hello@dudukhouse.com
- dudukhouse.com
I am very happy with the quality of…
I am very happy with the quality of their service. I had a little problem when I placed my order. The quick response was very helpful. I must mention that the quality of their products are top notch. Thanks R,H.M
17 augusti 2023
Svar från Dudukhouse
Hi Rachèle,
Thank you for your kind words! 😊 We're delighted to hear that you're happy with our service and product quality. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
Un petit oubli dans le paquet vite…
Un petit oubli dans le paquet vite réparé alors que je ne demandais rien. Vraiment très très satisfait de ce site.
6 augusti 2023
Svar från Dudukhouse
Cher Hubert,
Merci beaucoup d'avoir partagé votre expérience positive avec nous. Nous nous excusons pour le petit oubli initial dans votre paquet, mais nous sommes ravis d'avoir pu le réparer rapidement pour vous. Votre satisfaction est importante pour nous et nous nous efforçons de garantir que chaque commande soit traitée avec soin et précision.
Si vous avez d'autres questions ou avez besoin d'assistance, n'hésitez pas à nous contacter à tout moment. Nous sommes là pour vous aider.
Cordialement,
L'équipe de Dudukhouse
Best site for duduks and more!
I haven't bought any duduks from this website since I already have one, but since I am a beginner this site is perfect. You can buy books, download sheets and get tons of information about duduks and around it.
7 augusti 2023
Svar från Dudukhouse
Hello Balboo,
Thank you for your kind words and positive feedback! We're thrilled to hear that you find our website to be a valuable resource, especially for beginners like yourself. We're committed to providing a wide range of products, information, and resources to support duduk enthusiasts at all levels of experience.
If you ever decide to explore more duduk options or have any questions, feel free to reach out to us. We're here to assist you with anything you might need on your duduk journey.
Best regards,
The Dudukhouse Team
Tout s’est réalisé rapidement
Tout s’est réalisé rapidement, de manière claire et fiable.
30 juli 2023
Svar från Dudukhouse
Bonjour François,
Nous vous remercions d'avoir partagé votre expérience positive avec nous. Nous sommes ravis d'apprendre que tout s'est déroulé rapidement et de manière claire et fiable pour vous. Votre satisfaction est notre priorité, et nous sommes là pour répondre à vos besoins à tout moment.
N'hésitez pas à nous contacter si vous avez d'autres questions ou si vous avez besoin d'assistance supplémentaire. Merci encore pour votre confiance en Dudukhouse !
Cordialement,
L'équipe Dudukhouse
Ce duduk est magnifique
Ce duduk est magnifique , le son est merveilleux, mais c’est très difficile d’apprendre à en jouer. Mais je l’adore et j’aimerais avoir des partitions en français.
Merci
Laurence
11 juli 2023
Svar från Dudukhouse
Cher Laurence,
Nous sommes ravis d'apprendre que vous trouvez le duduk magnifique et que vous l'adorez malgré les défis liés à l'apprentissage de cet instrument. Le duduk est en effet un instrument unique et merveilleux au son envoûtant.
En ce qui concerne les partitions en français, nous comprenons que cela serait utile pour votre processus d'apprentissage. Bien que nous n'ayons actuellement pas de partitions spécifiquement en français, nous proposons sur notre site une sélection de livres contenant des partitions. Même si les titres sont en anglais, si vous êtes habitué(e) à lire des partitions, vous pourrez jouer la musique indépendamment de la langue du livre.
De plus, notre blog et notre chaîne YouTube fournissent des ressources précieuses, notamment des tutoriels et des guides pour les débutants, pour soutenir votre parcours dans la maîtrise du duduk.
Si vous avez d'autres questions ou avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider et vous accompagner dans votre aventure musicale.
Merci pour vos aimables paroles et pour faire partie de la communauté Dudukhouse. Continuez à pratiquer, et que votre jeu de duduk continue à vous apporter joie et épanouissement !
Cordialement,
L'équipe Dudukhouse
Great experience!!!!!
All items delivered timely and were in excellent condition. I am looking forward to learning how to play this beautiful instrument.
11 juli 2023
Svar från Dudukhouse
Hi Jason,
Thank you so much for your wonderful feedback! We're delighted to hear that all your items arrived on time and in excellent condition. Your satisfaction is our top priority, and we're thrilled that you're pleased with your purchase.
Learning to play the duduk is a fantastic journey, and we're excited to be a part of it with you. Should you have any questions or need any guidance as you embark on this musical adventure, don't hesitate to reach out. We're here to support you every step of the way.
Wishing you lots of joy and inspiration as you explore the beautiful world of duduk playing! Happy practicing!
Best regards,
The Dudukhouse Team
The best place for Duduks!
I found Dudukhouse through Long & Mcquade after purchasing a duduk from them - I should've gone straight to the source. Delivery for my duduks / reeds has been extremely fast.
One order mistakenly had a reed left out, but I notified them and they promptly shipped one same day. It arrived the next day! Thank you and keep spreading the love for this wonderful instrument!
15 juli 2023
Svar från Dudukhouse
Hi Zack,
Thank you so much for your fantastic feedback! We're thrilled to hear that you found us and had a positive experience with Dudukhouse. Your satisfaction is our top priority, and we're glad you had a speedy delivery for your duduks and reeds.
Our apologies for the oversight in one of your orders, but we're glad we could quickly resolve it for you. We always strive to provide excellent customer service, and your satisfaction means the world to us.
We're absolutely passionate about spreading the love for the wonderful duduk, and it's customers like you who make it all worthwhile. If you ever have any questions or need assistance, feel free to reach out. We're here to support you on your musical journey.
Enjoy playing your duduks and making beautiful music! Keep spreading the love, and thank you for being a part of the Dudukhouse community!
Best regards,
The Dudukhouse Team
Purchased book not available
I was quit disappointed that book that I have ordered was not available and it was not mentioned on the web page while purchasing. And no communication was done on this before receiving the parcel. Why selling a book which is not available? I could buy it in another place then... Thank you for putting in the package another book "upgrading" the purchase, but still it was not a good surprise. You should have told me by email that the book is not available and propose to return money or send another book.
24 juni 2023
Svar från Dudukhouse
Dear Dimitri,
We apologize for the disappointment and inconvenience you experienced with your recent order. We understand your frustration with the book not being available at the time of purchase, and we apologize for any confusion or lack of communication on our part.
Typically, we have all our books in stock and ready to ship. However, in this particular instance, there was a delay in the shipment from our printer, which caused the book to be available at the time of your purchase. In order to ensure that you received a book with your order without further delays, we made the decision to include an upgraded version as a substitute.
We want to make things right for you, and we have a couple of options available:
1. We can refund the amount you paid for the book and you can keep the book we sent as a gesture of goodwill.
2. We can send you a copy of the specific book you originally ordered, free of charge.
Please reach out to us at hello@dudukhouse.com with your preferred option, and we will take care of it promptly.
We sincerely apologize for any inconvenience caused and appreciate your understanding in this matter.
Thank you for bringing this to our attention, and we value your feedback as we continuously strive to improve our services. If you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you.
Best regards,
The Dudukhouse Team
Fast and Understanding
I've had a very pleasant experience with Dudukhouse's customer service, which was both fast, helpful and understanding.
24 juni 2023
Svar från Dudukhouse
Dear Lavrans,
Thank you for your kind words and positive feedback! We're delighted to hear that you had a pleasant experience with Dudukhouse's customer service. Providing fast, helpful, and understanding assistance is always our top priority. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
Best regards,
The Dudukhouse Team
Svar från Dudukhouse
Thank you for your review! We're delighted to hear that you are satisfied with the reed you received. We take great pride in sourcing high-quality reeds that enhance your playing experience. If you have any further questions or need any assistance, please feel free to reach out. Enjoy playing your duduk!
Amazing instrument and amazing customer…
Amazing instrument and amazing customer service. Well done.
31 maj 2023
Svar från Dudukhouse
Dear Elizabeth,
Thank you for your wonderful review! We're thrilled to hear that you are delighted with your instrument and that you had an amazing experience with our customer service.
At Dudukhouse, we are committed to providing exceptional instruments and outstanding customer service to ensure your complete satisfaction. We take great pride in our craftsmanship and strive to exceed your expectations at every step of your musical journey.
We're glad that our instrument has met your expectations and that you appreciate its quality and craftsmanship. We also greatly appreciate your kind words about our customer service team. We believe in providing prompt and attentive assistance to our valued customers, and it's rewarding to know that our efforts have made a positive impact on your experience.
Thank you once again for choosing Dudukhouse and for sharing your positive feedback. If you ever have any questions, need further assistance, or simply want to share your musical journey with us, please don't hesitate to reach out. We're here to support you every step of the way.
Wishing you many wonderful moments of music with your amazing instrument!
Svar från Dudukhouse
Dear Mark,
Thank you for your review! We're delighted to hear that you find our products and service amazing. We strive to deliver excellence in both our products and customer experience. Your satisfaction is our top priority.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help.
I have to pay dues to receive my pack…
Thank you for proposing a reimbursement. How can I send you my Fees payment proof ?
19 maj 2023
Svar från Dudukhouse
Dear Sylvie,
We apologize for any inconvenience caused by the unexpected import tariffs. We understand your frustration, as these charges were not explicitly mentioned during the ordering process. Import duties are imposed by your country's customs regulations, and unfortunately, we do not have control over these fees.
To express our understanding, we would be happy to reimburse a portion of the fees. We kindly ask you to provide us with the necessary documentation or proof of payment for the import duties totaling 77€, and we will process the reimbursement accordingly.
We value your satisfaction as our customer, and we appreciate your feedback. Please accept our apologies for any confusion or inconvenience caused. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I had 'the best' experience dealing…
I had 'the best' experience dealing with Dudukhouse. Their website was easy to use, and I felt confident from their information to go ahead and make my purchase from them. My duduk came in very good time. It is very beautiful and matches what was described online.
There were 3 pdf Beginner Guides which I downloaded but they were all actually the same guide.
5 maj 2023
Svar från Dudukhouse
Dear Les,
Thank you for your wonderful feedback! We're thrilled to hear that you had 'the best' experience with Dudukhouse. We strive to provide a user-friendly website and reliable information to ensure our customers feel confident in their purchases.
We're glad to hear that your duduk arrived in a timely manner and met your expectations in terms of its beauty and adherence to the online description. We take great care in accurately representing our products to ensure customer satisfaction.
We apologize for the confusion with the Beginner Guides. We appreciate you bringing this to our attention. Rest assured, we will rectify this issue promptly.
Thank you again for choosing Dudukhouse, and please don't hesitate to reach out if you have any further questions or need additional assistance. We're here to support you.
J'ai eu un très bon service
15 maj 2023
Svar från Dudukhouse
Bonjour Alex,
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous avez été satisfait de notre service. Chez Dudukhouse, nous nous efforçons toujours de fournir un service exceptionnel à nos clients. Si vous avez d'autres questions ou besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider.
Encore une fois, merci d'avoir choisi Dudukhouse. Nous espérons vous revoir bientôt !
Beautifull duduk reeds from dudukhouse
The reeds arrived earlier then planned! I have never experienced anything delivered with such care! And the sound of the reeds are very beautifull!
If someone is searching good quality reeds I recommand dudukhouse!
Thank you!
2 maj 2023
Svar från Dudukhouse
Dear Kevin,
Thank you for taking the time to write this wonderful review! We're so happy to hear that your experience with us was a positive one, and that you're enjoying the beautiful sound of the duduk reeds from Dudukhouse. We take great care in our packaging and delivery process to ensure that your reeds arrive in pristine condition and ready to play. We truly appreciate your recommendation, and we look forward to serving you again in the future.
Absolutely phenomenal reed
Absolutely phenomenal reed. It has transformed the playing for me, and fixed all of my intonation problems. If you are a beginner and labouring away but things aren’t working out, do consider upgrading to a decent reed like this.
13 april 2023
Svar från Dudukhouse
Dear William,
Thank you for your review! We are thrilled to hear that our reed has made a significant difference in your playing and intonation. We believe that having the right equipment, such as a high-quality reed, can make a big impact on your performance. We appreciate your recommendation to beginners and hope that more people will be able to enjoy playing the duduk with ease and joy. Thank you again for choosing our product!
Svar från Dudukhouse
Dear Laura,
Thank you for your review! We are glad to hear that you found our communication to be good and that you are satisfied with your instruments. We hope that you enjoy playing it and please don't hesitate to reach out if you have any further questions or concerns.
The chat with the customer service was…
The chat with the customer service was great and helpful.
The delivery was perfect and the product is beautiful.
Great
7 mars 2023
Svar från Dudukhouse
Dear Vanessa,
Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience with our customer service team and that you are happy with the delivery and the product itself.
If you have any questions or concerns in the future, don't hesitate to reach out to us. We are always here to assist you.
Thank you again for choosing our products.
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