I had some issues where I cancelled my subscription, and it showed as canceled in my account. And I had no further orders. I moved at the time that I cancelled, so if they were sending packages, I w... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I had some issues where I cancelled my subscription, and it showed as canceled in my account. And I had no further orders. I moved at the time that I cancelled, so if they were sending packages, I w... Se mer
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Customer service wise, I had an issue with one of the products pilling and they were so helpful. The response times were so quick and their responses very attentive. The products themselves are hi... Se mer
I have been ordering from Dr Sams for nearly a year now and have always received amazing customer servcies. Recently my bottle broken from the my cleanser, within 24 hours I have had a full solution a... Se mer
I have a subscription for the Flawless Instense Moisturiser but sometimes I need it sooner and sometimes later than my subscription is due. It's really easy to change it, even if I just need to push i... Se mer
Har besvarat 90 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have been using Dr Sam’s range for last decade! Never looked back. The range has expended and stayed fabulous
Clear website design. Easy to find products
Quality skincare range that has significantly reduced face dryness. I use the cleanser, neutralising gel, and intense moisturiser - the best skin care regime I've followed. I've recently purchased their serum for redness/rosacea, so far so good! Would definitely recommend.
Great customer service, friendly and quickly resolved my issue.
I have been using the spf 50 for at least 3 years now and it works great for my oily acne prone skin.
In the past, I have been on a quest to find a more affordable spf and tried multiple spf creams , but none was even close to dr Sam quality. Needless to say that I ended up wasting money on 10 other spf creams and I did not even finish them.
I also think their customer service is excellent. It did happen to have issues with my delivery due to a third party and Dr Sam has shown great customer care.
I've been using their products for a few years now and it really makes a difference. I had a problem with a faulty pump and the Customer service team were very responsive and helped me resolve the issue. Thoroughly recommend.
I had issues with the postal service, and my package got lost in the mail due to errors by the postal service. The customer service team was extremely kind and helpful throughout the entire process, and ultimately gave me a coupon and shipped my order again free of charge. I can't emphasize enough how amazing the customer service team is, and I LOVE the intense moisturizer!!
Really good quality, a bit expensive (for some items, not all), but the brand feels personal which is nice.
I’ve never had dealings with a company with such exceptional customer service.
Products are out of this world and there employees are amazing!
I highly recommend Dr Sam’s
***Big thank you to Samantha who’s been nothing but excellent in helping me via email***
My skin is extremely sensitive and the customer service team went above and beyond their duty to deal with my queries, very impressive.
I bought the intense moisturiser, cleanser & lip balm. Unfortunately the moisturiser & cleanser did not agree with my skin however the lip balm was 10/10 it’s the only product that has managed to get my lips back to normal, with no dry patches.
Contacted about retuning the products as per the 60day guarantee and the customer service was on point. After. Quick exit survey and submitting some pictures my money was fully refunded.
Great service.
It’s really easy to order from you and you don’t use evri to deliver! Using Royal Mail is the best way to deliver to where I live. First class in my opinion.
Excellent product, the facial cleanser is brilliant, leaves skin feeling very clean but not tight or dry. Very helpful customer service as well after there was a problem with dispatch/delivery, issue was fixed very quickly with good communication. Will definitely repurchase from this site.
The order was easy to place and arrived within 2 days.
I placed my first order of Dr Sam’s and received delivery 2 days later, on Saturday. Unfortunately one product was faulty so I emailed customer support within minutes. As it was Saturday I expected to get a response on Monday, but incredibly Derick responded to my email within minutes! I cannot fault this company, they really care about their customers and go above and beyond to resolve issues. Derick and Camillia, well done 👏🏻 👏🏻👏🏻 and thank you.
Einfach nur Abzocke! Werben mit tollen Artikeln, die wenig helfen! dafür müssen die Produkte auf eigene Kosten zurückgeschickt werden, was in meinem Fall fast so viel kostet, wie die Creme selber! Hände weg davon!

Svar från Dr Sam's
Using dr.sam bunting ever since she started and my skin never looked better ( especially around perimenopause when you really need quality actives ) !!!!! Was spending fortune on high end products , mixing it all , my skin was getting more reactive .. dr.sam bunting was my skinsaver !!!!
Absolutely love Dr Sam’s! I’ve been using their Flawless Cleanser and Flawless Moisturiser Intense for over a year now and they have transformed by skin. Also love their rewards system, fast delivery and excellent customer service! Derek was only too happy to help out with my subscription management this morning. Thank you!
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