I had some issues where I cancelled my subscription, and it showed as canceled in my account. And I had no further orders. I moved at the time that I cancelled, so if they were sending packages, I w... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I had some issues where I cancelled my subscription, and it showed as canceled in my account. And I had no further orders. I moved at the time that I cancelled, so if they were sending packages, I w... Se mer
Företaget har svarat
Customer service wise, I had an issue with one of the products pilling and they were so helpful. The response times were so quick and their responses very attentive. The products themselves are hi... Se mer
Dr. Sam’s product are the absolute best! I’ve been a licensed aesthetician for over 30 years and have used many different lines both in the treatment room and at home. Many that I’ve enjoyed and have... Se mer
I have a subscription for the Flawless Instense Moisturiser but sometimes I need it sooner and sometimes later than my subscription is due. It's really easy to change it, even if I just need to push i... Se mer
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely love Dr Sam’s! I’ve been using their Flawless Cleanser and Flawless Moisturiser Intense for over a year now and they have transformed by skin. Also love their rewards system, fast delivery and excellent customer service! Derek was only too happy to help out with my subscription management this morning. Thank you!
I found Dr Sam's in mid 40's when I found that my current skincare was no longer working for me as it had previously. I find ordering very simple. Dispatch and delivery is very fast compared to others. I wouldn't be without quite a few of their products now! Thank you!
The best skincare for acne.
Love love love it- you have to try it.
Excellent customer service. Really helpful and respond quickly
Products are excellent and not overly expensive. Quick delivery. Would highly recommend
I love this brand so much! The neutralising gel has done miracles for my skin, completely healing the breakouts and hyperpigmentation I used to get on my forehead. I now use it as a spot treatment and it works wonders every time. I have also been using the flawless moisturiser intense which has really helped to calm my rosacea. I really appreciate the videos, points system and subscription features of the website as well! Although the products are quite pricey, I’ve found them to be quite long-lasting and the results are definitely worth the money. Thank you Dr Sam’s !
Their products have massively helped my skin recover from a sever acne breakout caused by b12 injections. They're so gentle on your skin yet don't leave it oily or dried out. Honestly the best skin care products I've ever used (and I've tried so many). Had a small issue with subscription but they sorted it right out! Thank you Dr sams for giving my confidence back and having great customer service ❤️
Easy website. Not too many products.
Effective products, particularly good for sensitive skin. Efficient and prompt customer service. The subscription is easy to edit if necessary and items delivered reliably quickly. All round a very sound brand which I recommend.
I rate Dr Sam’s products highly particularly the flawless intense moisturiser, perfect for my menapause skon. Once i found this product, i have not been remotely tempted to try another and i have previously tried hundreds. Unfortinately i am facing eedindancy so consequently need to cut my costs. Elements of the website are not particularly user friendly hence conracted custoner services who were fantastically understandingand actioned my requests immediately to cancel all my subscriptions with the exception of the intense moisturiser. Im very grateful.
It was ok but not the best shopping experience either. Said I would get a cleanser for joining the newsletter, didn’t arrive and struggled to select the correct free samples. Package arrived safely though and looking forward to using the products again.
I love Dr Sam’s products. I was recommended by my dermatologist to try their products and have loved them ever since. I finally feel confident in my skin. Very quick and efficient delivery always.
I had an issue with my order and the customer care team at Dr Sam’s took no less than 48 hours to resolve it and send me a replacement. Thank you so much! I can’t comment on the products yet but I am excited to try them!
Early email gave me the opportunity to amend my regular subscription order. Previously I was able to time two separate product orders into one.
Never experienced anything negative in dealing with Dr Sam orders.
Great customer service! My delivery was delayed for longer than usual. I contacted customer support and I received an immediate reply explaining warehouse issues. My package arrived that same day I contacted customer service. Derek and Camila were very helpful.
All went well. I would just like to be able to use my points while also discount code at the same time and it is shame it is not possible.
Absolutely superb service from start to finish! Awesome products, expert advice and super fast delivery! ⭐️⭐️⭐️⭐️⭐️
Great products, I have a subscription but needed a few extras for holiday. Quick delivery and great loyalty program.
Great service and customer service team. Products are great and it’s the first moisturiser I’ve continued to repurchase month after month. The points system is great too.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.