I had some issues where I cancelled my subscription, and it showed as canceled in my account. And I had no further orders. I moved at the time that I cancelled, so if they were sending packages, I w... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I had some issues where I cancelled my subscription, and it showed as canceled in my account. And I had no further orders. I moved at the time that I cancelled, so if they were sending packages, I w... Se mer
Företaget har svarat
Customer service wise, I had an issue with one of the products pilling and they were so helpful. The response times were so quick and their responses very attentive. The products themselves are hi... Se mer
I have been ordering from Dr Sams for nearly a year now and have always received amazing customer servcies. Recently my bottle broken from the my cleanser, within 24 hours I have had a full solution a... Se mer
I have a subscription for the Flawless Instense Moisturiser but sometimes I need it sooner and sometimes later than my subscription is due. It's really easy to change it, even if I just need to push i... Se mer
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Beautiful products, had a problem with delivery which was sorted very quickly
Great products so far and fantastic customer service! Can't wait to see more results.
The customer support team was incredibly kind, courteous, and genuinely caring. They went out of their way to help and made me feel truly valued and supported throughout the entire process. It was honestly the best customer service experience I’ve ever had, and their warmth and attentiveness made a lasting impression.
I have been using dr Sam bunting products for some good time and have always thought them excellent and the products actually do work unlike others that give false promises, I did have a query that needed sorting out and they went beyond and above to rectify the issue , their customer service is excellent and very helpful, Also their range of skincare from a leading dermatologist cannot be beaten .
Having struggled with skin issues for years, I’ve tried viral and popular skincare brands trying to find a solution, but those products made my skin even more sensitive. I gave this brand a shot because a close relative recommended it, and let’s just say I’m not spending my money elsewhere.
Purchased the Clarity kit (all of which products I have used before) I forgot how great these combination is my very irritated yet acne prone skin calmed down within 5 days, the cleanser was especially amazing as I noticed my pores clear after a few mins of cleansing it’s actually amazing!
The customer service was so helpful and replied to me very promptly and solved my problem immediately
To be able to talk with someone about my skincare, then got a very good follow up on what skincare routine to use, clear concise instructions & very easy to order frpm website
Easy to checkout and my order arrived quickly. Haven’t had any issues that has meant I’ve needed to deal with customer service though.
Thank you this is my second time ordering and the black Friday offers were awesome
I’ve been ordering from Dr Sam’s since the beginning of the brand. I had a recent order mix-up and the customer service was incredibly efficient and a pleasure to deal with. Replied quickly (at 9pm) and they went above what I expected to fix the issue. Great products and even better customer service.
Apart from the fantastic products, I love the save and subscribe option. Not only are the saving really good, I don't have to worry about reordering!
I have ordered some additional products this time and I am excited to try them out. Love Dr Sam's.
I like the products, the results and the creator of them, the online shop is very friendly.
Easy to use and to buy. Order details on checkout a little confusing due to free gifts being priced. Although as you go through the checkout process these gifts are discounted.
I had to contact customer service and they were outstanding. Went over and above
Great company and lots of excellent products. My sunscreen and lip are from there, on subscription. Delivery is always prompt
Dr Sam have great skincare, with uptodate ingredients, and is very great at the education out to the consumer. Prices middle range.
Gentle but effective and good for rosacea sensitive skin.
I love DrSams stuff. However, not 4 stars because (since there are Black Friday sales) I wanted to compare price of subscription vs basket, & when I clicked to restart subscription it automatically purchased, and it was actually cheaper and I got a free gift on the non subscription offer. No way to cancel and I won’t be able to return. So that was a tiny bit disappointing. Nice to reward subscription customers at Christmas/Black Friday as well as new/infrequent customers.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.