I had some issues where I cancelled my subscription, and it showed as canceled in my account. And I had no further orders. I moved at the time that I cancelled, so if they were sending packages, I w... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I had some issues where I cancelled my subscription, and it showed as canceled in my account. And I had no further orders. I moved at the time that I cancelled, so if they were sending packages, I w... Se mer
Företaget har svarat
Customer service wise, I had an issue with one of the products pilling and they were so helpful. The response times were so quick and their responses very attentive. The products themselves are hi... Se mer
I have been ordering from Dr Sams for nearly a year now and have always received amazing customer servcies. Recently my bottle broken from the my cleanser, within 24 hours I have had a full solution a... Se mer
I have a subscription for the Flawless Instense Moisturiser but sometimes I need it sooner and sometimes later than my subscription is due. It's really easy to change it, even if I just need to push i... Se mer
Har besvarat 90 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing customer service! I order Dr Sam’s products regularly. I have never experienced any issues until today when my order arrived damaged in transit. I contacted customer service and they helped me, they sent me a replacement order with no additional cost. I love their products and I will happily come back
A fab site! The products actually work, and have helped my skin no end! Although not cheap, products are good quality and only a little is used each time so they last a while!
Very speedy shipping, excellent service. Highly recommended ⭐️⭐️⭐️⭐️⭐️
It was my first purchase at Dr Sam’s and I needed some help with my order. The customer service was friendly, responded quickly and solved my problem. Thank you!
Easy to find what I was looking for easy checkout and items arrived when stated thank you
I had a problem with a product not working properly. The team got on to it immediately. I received a replacement product very swiftly. Was very impressed with their helpfulness. Have been using Dr Sam's for 7 years and very satisfied with it.
My shopping experience is always super seamless when I visit the Dr Sam's website. I also get a number of notifications to update me on the stages of the shipping process so I know exactly when to expect my delivery. Of course it helps that the product itself is wonderful (Dr Sam's Moisturiser Intense)!
Brilliant products, particularly love the flawless moisturiser intense and flawless cleanser.
Started using dr sams cleanser a couple months ago really cleared up my hormonal acne that i struggled with for such a long time. When i had issues with my package not being delivered i reached out to them and they replied on the same day. Really good brand and def worth the money
Their website is very useful with guides on what products work for each person's needs and I found what I was looking for by using their routine finder. Highly recommend.
Amazing
This is the best cleanser I have ever used
High recommend
I'm very happy with all the products I've bought so far. Until now, I haven't used SPF in my daily routine because I kept getting breakouts. My favorite product is the daily sunscreen which really surprised me.
I'm not sure if I did something incorrectly but I haven't recieved my parcel for an order that was £50. I ordered it roughly about the end of last week or start of this week and ive had nothing delivered as far as im aware.

Svar från Dr Sam's
Amazing customer service! It was my second time ordering from here. Everything was going well until the shipping company lost my package. I immediately contacted the customer service and they helped me through the whole process. Even though it took quite a while, in the end they sent me a replacement order with no additional cost. So I did not mind the long wait. I absolutely love their products and with such great service I will happily come back :)
I had a query about a gift voucher that I received and even though it was Sunday - I received a really prompt reply this morning and was able to sort out my problem
Super quick delivery and the products are great for my sensitive skin. Great value for money
I have noticed the redness calm down on my face since using this product. Its quite hydrating too. It has evened out my complexion and really helps with marks and spots too. I have eczema so I am very strict with what I use on my skin and this product has become a staple in my skin care routine.
The website is very easy to use as well as the rewards area of the site. Great experience
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.