Everything worked extremely well. Communication was always brilliant without fail on all matters. Thank you for such a great service proposition.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Second subscription with a Defender 90. As easy as it was before and even better was that it was a brand new vehicle with a choice of colours. Delivery and collection as easy as before and once agai... Se mer
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Our company have been using Pivotal for subscription vehicles for three years now and we have always found the service exemplary. Personally I have dealt with Ashley Johnson who has been excellent a... Se mer
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I've been with pivotal for years. These folks really look after you! Service is awesome. I don't have any opportunities for downtime and they keep me always provided for with the best machines. My col... Se mer
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Företagsinformation
Skrivet av företaget
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Kontaktuppgifter
44 Featherstone Street, EC1Y 8RN, London, Storbritannien
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4,7
Utmärkt
571 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely happy with the services I…
Absolutely happy with the services I received from Pivotal from initial conversation to collection. It’s great to have peace of mind since everything is included in the subscription, beautiful cars and always prompt responses when I needed to contact them. I’ll definitely be using again in the near future.
2 december 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Erkan,
Thank you so much for your wonderful review! We're thrilled to hear that you had a seamless experience with Pivotal, from start to finish. It means a lot to know our efforts to provide great cars and prompt support are appreciated.
We can’t wait to welcome you back!
Thank you,
The Pivotal Team
The team at Pivotal have always been…
The team at Pivotal have always been helpful, even through the JLR cyber problems with deliveries etc. Such a hassle free way of driving a RR !
26 november 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Mr Featherstone,
Thank you for the wonderful 5-star review! We’re delighted to hear the team has been able to support you so well. Your feedback means a lot to us, and we’re always here if you need anything.
Thank you,
The Pivotal Team
Great company to deal with
Great company to deal with , efficient and supply great vehicles
11 november 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Roger,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and found our team efficient. It’s great to know you’re enjoying our vehicles, and we look forward to continuing to assist you!
Thank you,
The Pivotal Team
Outstanding service
Melissa in finance was extremely efficient regarding a matter I needed help with recently.
3 november 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi there,
Thank you for sharing your feedback! We’re so pleased to hear that Melissa was able to assist you efficiently. We’ll be sure to pass along your kind words to her - she’ll be delighted to know she made a difference.
Thank you,
The Pivotal Team
PIVOTAL customer experience is…
PIVOTAL customer experience is fantastic and their organization between their team really comes though when representing their brand and Land Rover
4 november 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Simon,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with the Pivotal team. Our goal is to ensure every interaction is seamless and well-coordinated, and it’s great to know that it came through.
We truly appreciate your feedback and look forward to assisting you again soon!
Thank you,
The Pivotal Team
Easily the best customer service experience
The company is an absolute pleasure to do business with in every respect. Staff is outstanding in all departments. Melissa Morgan at finance deserves a special mention but everyone I ever spoke to was a credit to the organisation.
10 oktober 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Istvan,
Thank you for your fantastic feedback! We’re thrilled to hear that every part of your experience was positive and that our team, especially Melissa, made such a great impression. Your kind words mean a lot to us and will be shared with the whole team.
Thanks again for choosing Pivotal!
The Pivotal Team
We absolutely love Pivitol
We absolutely love Pivitol,
From start to finish for multiple cars we have had from them (3) they have been amazing!
Especially Thomas, I can not thank him enough, he has been Amazing - he has been soo soo helpful- wether it be keeping hold of a car a little longer because of health issues, he did that!! He was on absolutely everything.
I honestly think he really does deserve the very best! But this last year he has been amazing with us, please please pass this review to him he will know I’m sure!
But thanks all the amazing Pivitol team your all amazing ❤️❤️❤️
26 september 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Kevin,
Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a positive experience with Pivotal and that Thomas has been such a great support to you. We’ll make sure your kind words are passed on to him and the whole team - they’ll be thrilled to hear it!
We truly appreciate your loyalty and look forward to continuing to support you in the future.
Thank you,
The Pivotal Team
I really enjoyed the service provided…
I really enjoyed the service provided by Pivotal.
Originally I wanted a Range Rover Velar but couldn't find a spec I liked. Toby, who was assisting me offered the Jaguar F Pace with a very high spec and even cheaper! The car looked great and was amazing to drive. Was a very slick service from pick-up to return.
I spend a lot of time overseas so it's a great solution for those who need access to car without the worry of organising insurance, tax and roadside assistance etc.
Just keep the car in good condition to keep them happy their end too as a thanks for such a great service they provide!
12 september 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Josh,
Thank you for sharing such a brilliant 5-star review! We’re delighted Toby was able to find you the Jaguar F-PACE as the perfect alternative, and that you enjoyed both the car and the smooth, hassle-free service from start to finish. It’s great to hear our all-inclusive model works so well with your time overseas.
We’ll be sure to pass your feedback on to Toby and look forward to welcoming you again in the future.
Thank you,
The Pivotal Team
Highly recommended - outstanding customer service
It’s an expensive option for sure, but it’s also convenient if you don’t want to or can’t commit to financing on a new JLR vehicle.
Over the 2 years I had a subscription I found Pivotal to be an outstanding company offering very personalised customer service and always available if you needed support.
Highly recommend company and hopefully I can use them again in the future
4 september 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi James,
Thank you so much for taking the time to share your experience! We’re delighted to hear that you valued the flexibility of Pivotal and that our team’s personalised service made your subscription enjoyable. It’s wonderful to know we could support you throughout your 2 years, and we truly appreciate your recommendation.
We look forward to welcoming you back whenever the time is right.
Thank you,
The Pivotal Team
Been with pivotal just under two years…
Been with pivotal just under two years now, and on my second vehicle.
Everything has been a great experience the service is excellent. Everything is arranged for you. You just wait for the car to be delivered to your door.
Would definitely recommend pivotal they have provided an excellent service certainly no complaints.
31 augusti 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Adrian,
Thank you so much for taking the time to share your experience! We’re delighted to hear that you’ve enjoyed the service with both of your vehicles and that everything has been smooth and stress-free. Our team takes pride in making the process as easy as possible, so it’s great to know this has come through in your experience.
We really appreciate your recommendation and look forward to continuing to provide you with excellent service!
Thank you,
The Pivotal Team
The staff at pivotal are amazing
The staff at pivotal are amazing . Any problems or questions I have they respond to me very quickly . I have had a few personal issues in the past and they are very understanding and supportive . Iv been with them since 2023 . I would recommend them 100% . I won’t be leaving pivotal any time soon
1 augusti 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Danielle,
Thank you so much for your kind words! We’re thrilled to hear that our team has been able to support you and respond quickly to your questions. It means a lot to know you feel understood and supported, and we’re grateful to have you with us since 2023. We look forward to continuing to serve you for many years to come!
Thank you,
The Pivotal Team
Definitely not recommended.
My first vehicle experienced a breakdown after only a few months of use resulting in several weeks of required repairs. During this period, I was provided not with a Land Rover Discovery replacement, but instead with a Discovery Sport model. As I have four children, a seven-seater Discovery is necessary for my family’s needs; the Discovery Sport does not meet these requirements. Despite this inconvenience, I continued to be charged the full price for my Pivotal subscription. When I requested compensation for paying substantial subscription fees for a vehicle that broke down prematurely and was inadequately replaced during repair, the company responded: “I have spoken to our vehicle issues supervisor regarding your goodwill request due to the fault with your vehicle. As a courtesy car was provided to you to cover the week you did not have your Pivotal vehicle, they have advised that we will not be able to offer any goodwill.”
At the end of my second vehicle subscription, I encountered excessive return charges that have also been noted by several other users of this service. The inspection agent at collection highlighted only tyre damage, which I acknowledged. He literally said this was the only thing to note. However, several weeks later, I received an invoice for an additional £1,188 for scratch repairs. While I agreed to and paid the separate repair charges related to the tyre damage, I am currently appealing the scratch repair charges to the BVRLA. These were not highlighted at all by the collection agent at the time of collection and appeared to be barely visible.
Based on my experience with Pivotal, I would definitely not recommend them to other potential customers.
1 mars 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Louisa,
Thank you for taking the time to share your experience. We regret to hear about the specific issues you encountered.
Regarding your first vehicle, it did require a visit to a retailer for repairs. While a courtesy car was provided during this period, the type of replacement vehicle is determined by the retailer, and we unfortunately don’t have control over the model supplied. We understand that this was not ideal for your family’s needs and sincerely regret the inconvenience caused.
For your second vehicle, the driver who collected your vehicle carries out an initial inspection to note obvious issues, but they are not a trained inspector. We’re sorry if this wasn’t clear at the time. The final inspection, conducted by trained staff, is where any additional charges are identified. We are aware of your appeal to the BVRLA and are fully cooperating with their independent investigation to ensure a fair resolution.
We appreciate your feedback and take it seriously as part of our ongoing commitment to improving our service.
Kind regards,
The Pivotal Team
Charged for scratches to a vehicle…
Charged for scratches to a vehicle which did not exist; the collecting agent drew on the vehicle with a wax pencil and then took photographs; pivotal did not engage and instead stalk you online and deny wrongdoing; this is a deceitful company with no loyalty to customers; they do NOT provide brand new vehicles on most occasions as they claim; better to lease than use these jokers!
6 april 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Abdelkrim,
Thank you for your review. We're sorry to hear you remain unhappy and want to reassure you that we take all concerns seriously.
As we've previously explained, the charge in question was reviewed and upheld by the BVRLA, the industry’s independent regulator. We understand disputes can be frustrating, and as part of our process, we’ve offered you the option of an independent review by a qualified engineer. That offer remains open.
Regarding the collection process, the use of wax pencils is a standard, non-permanent method used to clearly identify and photograph vehicle condition. This ensures a transparent and consistent handover for both parties.
We appreciate your feedback and are always open to dialogue. As a current member, you're welcome to reach out to our team directly if you'd like to discuss any aspect of your experience further.
Kind regards,
The Pivotal Team
The best short-term vehicle lease by…
The best short-term vehicle lease by far. Got a brand new top spec Evoque, amazing customer support all the way, and they even waived the fees for 2 alloy wheels scratches in the end.
If you need a car for 3+ months - there’s simply no competition.
25 juli 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Serge,
Thank you so much for the fantastic review! We're thrilled you loved the Evoque and had a great experience with our team. It was a pleasure having you on board, and we’re always here if you need another car in the future!
Thank you,
The Pivotal Team
The reality matched up to the marketing…
The reality matched up to the marketing words!
I was kept informed upfront about wait times and ended up with exactly the vehicle I wanted.
Great service throughout and would recommend without hesitation.
7 augusti 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Gavin,
Thank you for your fantastic review! We’re so pleased to hear the experience lived up to expectations and that you received exactly the vehicle you wanted. It’s also great to know our communication and service made a positive impression!
We truly appreciate your recommendation!
Thank you,
The Pivotal Team
Booking my vehicle renewal through…
Booking my vehicle renewal through Pivotal was incredibly smooth and efficient. The service was clear, professional, and responsive throughout — making the entire process stress-free. I especially appreciated how easy it was to manage everything, and the team made sure I was well-informed every step of the way.
6 augusti 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Ahmed,
Thank you for your great feedback! We’re thrilled to hear your vehicle renewal process was smooth and stress-free and it’s great to know our team kept you well-informed and made everything easy to manage.
We’re always here if you need anything further!
Thank you,
The Pivotal Team
charged me £800 for scratches which were already on the car.
They eventually delivered a car with 7000 miles on, not a new car as promised.
After 4 months, they collected it and then charged me £800 for scratches which were already on the car.
Not to be trusted
6 augusti 2024
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Neil,
Thank you for sharing your experience, and we're genuinely sorry to hear that you were left feeling disappointed.
Please know that we take concerns like this very seriously. As a BVRLA-regulated provider, all vehicle assessments are carried out in line with their Fair Wear & Tear guidelines to ensure fairness and transparency for everyone.
If you believe the damage in question was present when the vehicle was delivered, we can recognise how frustrating this must feel.
In these situations, we would always encourage our members to consult the BVRLA directly as they offer an independent dispute resolution service and can review whether any charges were applied appropriately.
We’re here to help too, if you’d like to discuss your case further, please don’t hesitate to reach out to our customer support team.
Kind regards,
The Pivotal Team
Outstanding
I have been renting a Range Rover from the Pivotal Team for almost two years now, and I can confidently say that my experience has been nothing short of exceptional!
From day one, the team has been fantastic to work with. Their customer service is genuinely outstanding, consistently exceeding my expectations. Every interaction has been marked by friendliness and professionalism, making the rental process not just easy but truly enjoyable.
Recently, I returned my car for a pause, and the experience was seamless. Their efficient and understanding team made the transition smooth, which I greatly appreciated. The flexibility and support they offered demonstrate their unwavering commitment to customer satisfaction.
It’s clear that Pivotal truly values their customers, and that is a rarity these days. I can’t recommend them highly enough! I look forward to returning in the future whenever I'm ready to rent again. Thank you, Pivotal Team, for making my rental experience so positive and memorable!
Five stars all the way! ⭐️⭐️⭐️⭐️⭐️
30 juli 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Kareem,
Thank you so much for your incredible review! We're thrilled to hear that your experience with Pivotal has been exceptional from the very start. It means a lot to know our team’s service, flexibility, and support made a lasting impression. We truly value your kind words and look forward to welcoming you back whenever you're ready.
Until then, thank you for being such a fantastic part of the Pivotal journey!
The Pivotal Team
Exceptional Service from an Expert Team – Highly Recommended!
I’m highly impressed by the entire Pivotel team. Every department and every individual I’ve interacted with clearly knows what they’re doing. Their expertise shows in how they listen, understand your needs, and work to find the best solution for your business.
A special thank you to Tilly Ayres from the Onboarding Team and his colleague Thomasz King – both have been incredibly helpful and professional throughout. The entire Onboarding and Eligibility teams have been outstanding. It’s rare to come across a company where the whole process is this smooth and the professionalism is consistent at every step.
I can confidently say that working with Pivotel has been a great experience. If you’re considering them, I highly recommend going through the process, you’ll see the quality and care for yourself.
Thank you to everyone at Pivotel for looking after us.
Highly, highly recommended.
23 juli 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi there,
Thank you so much for your kind words and thoughtful feedback!
We're thrilled to hear that your experience with Pivotal has been such a positive one. It’s especially rewarding to know that Tilly, Thomas, and the entire Onboarding and Eligibility teams made a lasting impression - we’ll be sure to pass on your appreciation.
Your recommendation means a great deal to all of us. We’re committed to maintaining this level of service and support every step of the way.
Thanks again for choosing Pivotal!
The Pivotal Team
18 Months 3 Cars – Outstanding Service from Start to Finish
I’ve used Pivotal for three different vehicles over the past 18 months, and I can honestly say the experience has been exceptional throughout.
From vehicle selection and delivery to ongoing support and the return process, the entire service is seamless and well thought out. What really stands out is the human touch—clear communication, flexible options, and a genuine focus on customer experience.
Most recently, after returning my latest vehicle, there was a small charge, but Pivotal waived the fee as a gesture of goodwill. That kind of loyalty recognition is rare and appreciated.
If you’re looking for a premium, hassle-free vehicle subscription service that truly values its members, I’d highly recommend Pivotal. Top-tier service, every time.
17 juli 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Nathan,
Thank you so much for your kind words and continued trust in Pivotal. We're delighted to hear you've had a consistently smooth and positive experience across multiple vehicles.
It's great to know our team's personal approach and flexibility made a difference - that’s exactly what we aim for.
We truly appreciate your recommendation and look forward to continuing to support you on the road.
Thank you,
The Pivotal Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.