Everything worked extremely well. Communication was always brilliant without fail on all matters. Thank you for such a great service proposition.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Second subscription with a Defender 90. As easy as it was before and even better was that it was a brand new vehicle with a choice of colours. Delivery and collection as easy as before and once agai... Se mer
Företaget har svarat
Our company have been using Pivotal for subscription vehicles for three years now and we have always found the service exemplary. Personally I have dealt with Ashley Johnson who has been excellent a... Se mer
Företaget har svarat
I've been with pivotal for years. These folks really look after you! Service is awesome. I don't have any opportunities for downtime and they keep me always provided for with the best machines. My col... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Kontaktuppgifter
44 Featherstone Street, EC1Y 8RN, London, Storbritannien
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4,7
Utmärkt
571 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The Pivotal experience has been a good one
The Pivotal experience has been a positive one. Two weeks in to having my first car. All members from the Team have been friendly, helpful and professional.
29 januari 2026
Svar från Pivotal - Car Subscription
Hi JMS,
Thank you so much for sharing your experience! We’re so pleased to hear your first couple of weeks have been positive and that the team has been friendly, helpful, and professional. We hope you continue to enjoy your new car!
Thank you,
The Pivotal Team
5 Star service
Mason provided excellent service from start to finish. His attention to detail was outstanding, and he responded to my issue very quickly. What really stood out was that he took the time to call back and make sure everything had been resolved properly. Professional, thorough, and genuinely customer-focused and a great experience overall.
6 februari 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Kenny,
Thanks so much for the great feedback! We’re glad to hear Mason took such good care of you and made sure everything was resolved properly. We really appreciate you taking the time to share your experience.
Thank you,
The Pivotal Team
Love the flexibility
Love the flexibility, convenience and customer service. Price is reasonable also.
2 februari 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi there,
Thanks so much for the kind words! It’s great to hear that the flexibility and convenience worked well for you.
We really appreciate your support!
Thank you,
The Pivotal Team
Excellent service and communication!
The service and communication has been excellent. Questions answered very quickly and instant communication on a regular basis. Delivery of the vehicle was smooth and on time. Overall a fantastic service that I would highly recommend
23 januari 2026
Svar från Pivotal - Car Subscription
Hi Nesan,
Thank you for such a thoughtful review! We’re delighted to hear that our service and communication met your expectations and that delivery went smoothly.
Your recommendation truly means a lot to us.
Thank you,
The Pivotal Team
Great service worth the premium service
31 januari 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Faisal,
Thank you for the great feedback! We’re so glad to hear you had a positive experience and truly appreciate you sharing this with us.
Thank you,
The Pivotal Team
Excellent service in every aspect
Excellent service in every aspect. Great value and alternative to ownership or leasing.
30 januari 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Wade,
Thank you for the wonderful review! We’re thrilled to hear you had an excellent experience and found great value in our service. Providing a smart alternative to ownership or leasing is exactly what we aim for.
We truly appreciate your support!
Thanks,
The Pivotal Team
we have been using the service for 6…
we have been using the service for 6 months now and cannot fault the service provided, Tilly and Mason have been so helpful and respond super quickly to any question or issue. would certainly recommend Pivotal to anyone looking for a subscription service
29 januari 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Graham,
Thank you for the lovely review! We’re so pleased to hear you’ve had such a great experience, and Tilly and Mason will be delighted with your kind feedback. We really appreciate the recommendation and look forward to continuing to support you.
Thank you,
The Pivotal Team
Great way to get a brand new high spec…
Great way to get a brand new high spec vehicle with a refresh every 6 months or so. No need to worry about insurance/road tax etc.
Unlike some other reviewers I have never had any trouble with return conditions and have probably had half a dozen vehicles under the membership
20 januari 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Mike,
Thank you for sharing your experience! We’re delighted to hear you’ve enjoyed the flexibility of driving high-spec vehicles and the convenience of having everything taken care of.
It’s great to know the return process has always been smooth for you, and we truly appreciate your continued loyalty and support.
Thank you,
The Pivotal Team
Everything was smooth from the initial…
Everything was smooth from the initial communication to post delivery.
12 januari 2026
Svar från Pivotal - Car Subscription
Hi Muhamed,
Thank you for your feedback! We’re so glad to hear everything was smooth from initial communication through to post-delivery.
We really appreciate you taking the time to share your experience.
Thank you,
The Pivotal Team
Great service
I used Pivotal for around seven months and the whole experience was excellent from start to finish. They were incredibly easy to deal with, communication was clear, and the car arrived quickly in immaculate, spotless condition. I had no issues at all during the term, but even if something had come up, I was completely confident it would have been handled quickly and professionally. The return process was just as smooth and well-managed as the delivery. Overall, a very professional service and one I’d happily use again and recommend to others.
7 januari 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Jason,
Thank you for your fantastic feedback! We’re really pleased to hear that your experience with Pivotal was excellent from start to finish, from clear communication and quick delivery to the smooth return process.
It’s great to know that our service gave you complete confidence throughout. We truly appreciate your recommendation and would be delighted to assist you again in the future.
Thank you,
The Pivotal Team
Best in the market for subscription vehicles
It is good experience I had a range rover for 22 months they are a good company to deal with when servicing the car or when in a accident they give excellent support I mostly spoke to Ashley in my time what a wonderful agent she was always helpful like family so I would highly recommend these people for a peace of mind and good service
5 januari 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Mujeeb,
Thank you so much for your kind review! We’re delighted to hear you had such a positive experience with your Range Rover and felt well supported throughout, especially during servicing and after an accident.
A special thank you for mentioning Ashley, she’ll be thrilled to know her support made such a difference. We really appreciate your recommendation and are glad we could provide peace of mind and great service.
Thank you,
The Pivotal Team
Svar från Pivotal - Car Subscription
Hi there,
Thank you for your kind words! We’re delighted to hear you found our service swift, efficient, and attentive. Your feedback means a lot to our team, and we look forward to continuing to assist you.
Thank you,
The Pivotal Team
I cannot fault the process or support…
I cannot fault the process or support provided . Information and condition clear and every point of the process has been supported by the Pivotal Team
6 januari 2026
Svar från Pivotal - Car Subscription
Hi Steve,
Thank you for your kind feedback! We’re very pleased to hear that the process was clear and that you felt supported at every stage.
We truly appreciate you taking the time to share your experience.
Thank you,
The Pivotal Team
Fantastic from start to finish
Fantastic from start to finish! Will 100% be using Pivotal in the future for no strings attached leasing.
13 januari 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Tom,
Thank you so much for the fantastic feedback! We’re thrilled to hear you had such a great experience from start to finish.
We look forward to supporting you again in the future!
Thank you,
The Pivotal Team
Delivery mileage new vehicle arrived to…
Delivery mileage new vehicle arrived to replace the vehicle I had been using for the previous ten months.
Scheduled the exchange and all done within an hour. First class service.
17 december 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi David,
Thank you for your great review! We’re delighted to hear that the vehicle exchange was smooth and completed so quickly, and that you were happy with the service. Our team always aims to make the process efficient and hassle-free, so it’s great to know that came across.
Thank you for choosing us, and we look forward to continuing to support you!
Thank you,
The Pivotal Team
Svar från Pivotal - Car Subscription
Hi Joanna,
Thank you for your review! We’re really glad to hear that everything was simple to set up - that’s exactly the experience we aim to deliver.
Thanks for choosing Pivotal!
The Pivotal Team
Excellent service - Great flexibility
Excellent service - great flexibility.
The entire onboarding and return / upgrade process works smoothly.
2 januari 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Naseet,
Thank you very much for taking the time to review your service. We are so pleased that you have enjoyed your experience, particularly with the onboarding and renewals processes.
Thanks again for leaving a review, we are delighted to have you with us!
Thanks
The Pivotal Team
From approval to delivery everything…
From approval to delivery everything was perfect and exactly how it was agreed. Smooth transition and great handover.
8 december 2025
Svar från Pivotal - Car Subscription
Hi Stevie,
Thank you very much for taking the time to share your review of the Pivotal service.
We are so pleased that we are able to deliver your vehicle to you so smoothly.
Hope you have enjoyed a break over the holiday period.
Thanks
The Pivotal Team
Unbelievable service!! 👏
Well where do I even start!
Piviotal is an absolutely amazing service.
They have looked after me and my partner over this year especially, we have had a few cars with them.
I would especially like to give a huge thankyou to Thomas, manuel and also Sam. All these guys have absolutely looked after us so much.
They are a credit to the Piviotal team.
I wish I had an address where I could send gifts for them all that how much I appreciate everything they have done.
But once’s again A HUGE THANKYOU!!
You’re all amazing and thankyou for looking after me and my partner through an extremely hard year.
Lots of love
Kevin and Chris
❤️❤️
15 december 2025
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Kevin and Chris,
Wow - thank you so much for such a lovely review! We’re incredibly grateful for your kind words and are pleased to hear that you and your partner have felt so well supported throughout the year.
A huge thank you for recognising Thomas, Manuel and Sam, we’ll be sure to pass this on to them, as feedback like this truly means a lot. They’re a real credit to the team, and we’re proud to have them.
Thank you again for trusting Pivotal during such a challenging time. We really appreciate you being part of the Pivotal community and wish you both all the very best.
Thank you,
The Pivotal Team
It was something I joined ages ago., but never thought I'd use it.
It was something I joined ages ago, and didn't think I would ever use it. But the Christmas offer and the lovely car that turned up, really changed my mind. My only negative thing is the car won't charge on the main stream chargers, but will do at home. Also the limit on the miles, 1500 per month, is at least 300 to 500 per month too low. Otherwise, it's a thing of brilliance.
8 december 2025
Svar från Pivotal - Car Subscription
Hi John,
Thank you for your review and for sharing your experience! We’re really glad to hear that the Christmas offer and the car itself changed your mind and that you’re enjoying the service overall.
We appreciate your feedback on charging and mileage, and it’s great to hear that aside from those points, you’re finding the service a thing of brilliance. Thanks again for taking the time to leave a review -we’re delighted to have you with us!
Thank you,
The Pivotal Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.