DoormaticGarageDoors Omdömen 

The safety edge did not detect an obstruction and reverse as promised but continued to close and jammed. Long story short I ended up with an opening to the garage and had to barricade the internal garage door and my bedroom fir 5 nights until Doormatic came to rehang the door. A temporary solution Doormatic has offered to fit new brackets to hang the door AT COST. I requested a replacement as the door is obviously faulty. I am advised that the warranty does not cover the damage as the door is not designed to hit an obstruction. Doormatic stated that i either accept their proposal or go away. Alice in Wonderland territory. I notice that Checatrade reviews are effusive with praise yet Trust Pilot is the absolute oppisite. Hmm. Lesson learned. I will check Trust Pilot in future. I have ordered a door from a REPUTABLE COMPANY.

The engineers of the company are fine and do a good job. But the people in the office are Horrible to deal with, very pushy, on the verge of aggressivity, arrogant, wanting payment upfront, which i refused, Had to wait weeks to get the final repair appointment and when the time came this morning, they phoned before the engineers were out of their van, wanting the payment of the balance immediately, i refused to pay before the end of a well finished job. Not a nice experience at all as the customer is made to feel they cannot be trusted. Very unpleasant... There is no need for that!!! My two stars are for the engineers, and zero for the office, they need to learn how to trade...

Never use
Had an appointment that had been paid for and never turned up
I rang them on the day and they said he was about 1 hour away then rang again and he was a few minutes away
Then get a call at 5.01 to say he wasnt coming
Had taken a day off work and lost out

Then booked again and was promised 1st appointment. All confirmed but on the day get an email to say they wernt coming as engineer was ill

Took ages to get my money back and no one called back even though promised many times apart from 1 girl called Amy.

Please avoid at any cost.

Door was perfect, never had any issues from the day they quoted. Kept me informed of installation date. Well manufacture solid wood garage door.

Would recommend.

Should have seen these reviews before spending nearly £2,000 on a mis-sold automatic door operator called x-box for the garage door.

Half a dozen call outs later, for different issues, it turned out they only sold 1 or 2 each year and it is obvious why! There was a break-in only a few weeks after installation (although we had none in all the years before that) but their installer just insisted this was not possible!

We did try to reject it as not fit for purpose, which was ignored. Shortly after the "impossible" break-in, we had a new lock fixed on the garage door and simply stopped using the x-box.

What a very expensive and total waste of money (and a lot of should-have-been-unnecessary upset).

Doormatic. The worst company ever. £120 for a 5 minute service. They charged me £385 for 2 small parts that I could have got for less than half that price had I known. Communication is terrible all they want is your money. Do yourself a favour and look elsewhere

Awful service avoid it at all costs. Booked the service and paid £130 upfront. Engineers were late for an hour. I have two garage's doors but they meant to service one of them and reprogram a few remotes for the second door. After they left none of my garage’s doors were working. The one that they meant to service didn’t work properly after they left and on the second door they managed to break a control unit board so the door didn’t work at all after. Just to let you know before they came to do the service the door was working perfectly. I was asking them as professionals to connect couple of remote controllers and they totally ruined the door. If you want to save your money and nerves I would warmly suggest you to avoid this company! By the way engineers told me that office will contact me about the new control unit board. Obviously they didn’t but when I called them they said they don’t know anything about it and engineers should be contact you not us.

I purchased an automatic garage door 18 months ago, supplied and installed by Doormatic Garage doors, and I have had frequent jamming since the first week it was installed. Today is September 23rd 2024 and this is the fifth time the garage door is jammed and they are not able to send someone to fix the problem until October 16th 2024.

STAY AWAY FROM THIS COMPANY, IT WILL COST YOU MORE MONEY...!! If I could give no stars I would. We arranged a new garage door via this company and said that we wanted an electric roller door, but that we need top security due to having 2 motor cycles left in out garage. We were told that the electric roller door offered by them was the most secure door they offer (also the most expensive) and it also came with a very loud alarm. From day one we have nothing but issues. The alarm kept triggering for no reason, and the so called really loud alarm was a mere annoying beeping noise. We had people come out multiple times to look at this and they didn't know why, it was agreed that the person would report back that we required a new sensory on the door and we heard nothing until we chased them. We had appointments not met as no one turned up. This is however not the main issue. Multiple times we would come back to our garage and the door was wide open, advertising to everyone that we had motorcycles kept in our garage. Every time we closed the garage door I would stand by it and watch it close and listen to the locks clicking shut, so I know the door was shut when we walked away, but would come back hours later and it would be wide open. We called Door Matic multiple times about this and was met with unprofessional attitude and a 'I don't really care about it' attitude. Until this year in April on returning home to find the garage door wide open, again. We closed this and kept checking that it was closed until we went to bed. However in the morning I woke up to having my garage broken into and the 'most secure door' they offer was folded in half like a piece of paper and pulled out of the runners, oh with no alarm going off. When we called Door Matic to inform them that due to their faulty door that kept opening and them not repairing it I had now been robbed, I was basically told that I was lying and that the electric door wouldn't open on its own, however their records will show that we called MULTIPLE times to report this fault and now it has costs us 2 motorcycles. They rejected that any of this was their fault, but if the door didn't keep opening on its own then the chances are that the thief's on the look out wouldn't have seen my nice new motorcycle on display for them. The resolution they offered was to come round and replace the door at my cost, which I obviously declined. To add insult to injury I have now just received a letter from them reminding me that my garage door is due a service, although they know we no longer have that door, is that meant to be some kind of joke, after knowing the sensitive issue we have been through, being robbed of thousands of pounds in motorcycles due to their faulty door they send me a letter about that fault door..!! We had a garage door replaced by another company that informed us that the electric garage door fitted by Door Matic was merely a window shutter with no security at all. This is probably the most unprofessional business that I have ever dealt with.

Very bad communication. Pushy employees that made us pay a deposit early (our fault). We were told our deposit will be on hold before we choose the proper garage door we want. They proceeded with ordering a garage door we didn't want, although they had been explicitly told to wait.
Now they are bickering about not refunding our deposit. Avoid this company.

Great Workmaship. It was a pleasant change to have workmen come and leave everything clean and tidy. Would certainly use again

Prompt,professional company. From start to finish Dorrmatic have been totally professional from there office to the fitting of our garage door. Pleasant change to find a company that keep to their promises

Had a garage door fitted in October 22 thought it was a bit expensive at the time but looked fairly good worked ok until June 24 when it started jamming up so called this company because it was still within the guarantee period but was told it was £129 for a service money upfront which I paid got an appointment for the Friday .Friday morning came got a call from them cancelling the appointment was told they would reschedule for Monday they turned up was here 10 minutes told me there was a broken strap which they would order apparently the strap is not included in the guarantee engineer told me I would have to pay for the part which was ok the company rang me a few days later to tell me the part was £30 +40 to fit the part +vat engineer turned up was here for half an hour so the total bill was £225 for 40 minutes work could of brought the part off the internet for a tenner not impressed one bit got well ripped off by this lot .anybody thinking of having there door serviced think again £129 to spray abit of wd 40 on the tracks

Great company, very competitive pricing and a very good job fitting my garage door. The fitter Ben really knows his job.

AVOID IF YOU DONT WANT TO BE RIPPED OFF.

If it was possible on this site to give no stars that’s what Dormatics deserve. Paid around £120 for a service. The engineer that came was not even here for 5 minutes and said he’d checked and everything was in working order. He did not even oil the garage doors. We queried it only to be told that was normal he did not even oil the sides and spring at the top.

This was a few months ago.
Recently the garage door jammed and we were determined to not use Doormatics. We used Wessex Garage Doors. They were brilliant and fixed the door and oiled it.

This was when we found out that doors are meant to be oiled at least during a service but ideally more frequently. So I’m afraid Dormatics are nothing but dishonest and untrustworthy and we have told our neighbourhood community to not use - go to Wessex Garage Doors instead as you will get an honest and reliable service with them.

Never arrived and left us waiting for hours then made up some story about calling yet then gave a quote saying they had been the here and changed their story that they had measured a similar garage somewhere else. They were passive aggressive and rude. Good luck if you deal with people like this.

Installed the new sectional door, however, still waiting for installation of the new motor. After several attempts I did eventually speak to someone who had a very disrespectful a manner and just made poor excuses. Very disappointing experience. Have been promised a call back, however, this is the fifth such promise. Based on current experience would not recommend.

Do not get garage installed by these folks. The garage door is off poor quality and got locked itself within the first year. Imagine an open garage door which doesnt close!! They didnt agree to send anyone and asked us to get it repaired from insurance. I did that and due to external intervention, a couple of slats were broken.

In a good business practice, one would expect them to fix it but they didnt. Absolute bizarre business practice. They should have not only paid for the external intervention but also changed the door slats but they declined.

Horrible experience so if you buy from them its at your own risk.

If you’re getting garage doors serviced - don’t bother. £120 for 10 mins service. Didn’t even take the back cover off. Got a torch, checked the doors opened gave it a spray with WD-40 and job was done. Don’t waste your money.

We had our garage door serviced. Full payment up front was required which should have been a red flag. It cost us +£100 for 10 mins work. Next day I saw the unit cover was missing. My wife noted the engineer had not mentioned this. Upon contacting them, they said the engineer had told my wife that the cover was cracked (it was not) and that due to the unit’s age, they could not replace it. Despite my wife calling them to explain no such conversation had occurred, she was told that whilst they ‘sympathised’, no partial refund would be given and that the engineer had been reprimanded. Avoid.