DoormaticGarageDoors Omdömen 

Doormatic fitted a roller door. The standard of installation was very poor with a huge gap at the top. I do not recommend this company.

John did a great job in getting our garage opened as the lock was well and truly sealed up.

I have just had an up-and-over garage door installed by Doormatic. I fully recommend them. Their pre-sale, measuring-up, quotation, and fitting services were all very positive. All the staff I dealt with were friendly and informative. The new door looks great.

Excellent service and quality of product. Very pleased with installation highly recommended

I paid this disgraceful company to come and fix my garage, this was on the 14th of July. They attended my property on the 24th and I was advised I would receive a quote for repair. In the last 5 weeks I have called them on numerous occasions and been assured I will be contacted back and that I will receive a refund and they have failed to do either. And I still have a broken garage door! Do not deal with these stealing, liars.

Average. Firstly wasn't installed properly. The first guy who came out said nothing wrong and openly mocked me to my face. The manager came out and found the problem which they did fix

Caution on reviews. They give a free service for a good review so reviews might not actively reflect the true service.

Also a service is £130!! Don't even pay that to get the car serviced

Very disappointing service. I’ve paid to ask them to come to fix my door, an engineer came but it was never fixed. I did a follow up email but had no response. Recently my neighbour who installed their door from here too mentioned to me that someone will come to fix their door and encouraged me to call them to fix mine at the same time. Despite I showed the evidence that it was never been fixed, they asked me to paid again. According to them, the person who I emailed back never replied the email and I should have called them instead. Therefore, it was my fault and I have to pay again if I need to get my door fixed.

Doormatic has bought the local company (Shutterspec Thame) that I have used a number of times. Calling the local company number gets you to Doormatic. I wanted some awnings for first floor windows to match existing ones fitted by shutterspec. When the surveyor arrived, he thought he was measuring for ground floor shutters. I had to lend him a ladder to measure up. I was told I would get a quotation in a few days. Despite calling their sales and being promised that Olie would get back to me, I am still waiting.
To sum up:
A disorganised outfit with poor internal communications.
A waste of time.
beware

Easy to order, good communication from supplier and installation very good

I have a problem with both garage doors which Doormatic installed. I contacted them in February. Since then my builder and I have contacted them multiple times. The person you need to talk to is never there and very rarely phones back. In the 2 occasions he has, he says he will contact the manufacturer and get back to us. He hasn't. It is now almost 6 months and I have got nowhere with them.

Garage door broke, explained via phone what parts were needed, they sold us a service, but the technician couldn’t do anything since he didn’t have the parts. Got a quote for the parts, paid, 6 weeks later they come back, despite paying specially for the parts I need, the technician came without any of the parts. Clear lack of organisation, been waiting 4 months or so in total now and paid hundreds for 2 visits where they have done nothing.

DO NOT USE. After care disgusting. Exactly a year to the day I had my roller door fitted. It came off and ended up in a pile on the floor narrowly missing my young daughter. Which could have resulted in a serious injury.
Called them straight away told them what had happened and mentioned my garage goes direct into the house. So had no security. Was told they would call me back. Waited nothing.
Called as soon as they opened next morning told he would call me back in an hour and if they did come out I would have to pay them £200 just to come to the house. Which I did explain that I wouldn't pay as this wasn't just a normal repair. Anyway they never called. I called again after 3 hours. Told again they would call me back. That was Tuesday from the 1st call. It's now Sunday. Still waiting. Customer service bad and they came across as if they really didn't care.
Called another company. Lovely guy arrived 3 hours later. No call out fee. Repaired my door for half the money they wanted to just arrive at the house.
Also the guy that repaired it said they get loads of calls to go and repair doormatics bodge jobs.

Looking overall at the whole process I am happy with the information, service, installation and the actual garage doors.

Following the motor burning out on our 12 year old existing door we had to source a new door so set about getting quotes for a similar door. We contacted a number of installers and received varying responses.
The best of these was from Doormatic Garage Doors. An appointment was made and the surveyor arrived on time and proceeded to give us good advice on an exact replacement or change of style. After receiving a detailed quote which was extremely competitive which fitted our budget, we accepted the quote for a different design to what we already had. The fitters arrived on time and proceeded to replace the existing door with our new door without any fuss or drama to our exact specification.
We are absolutely delighted with our new door and are very pleased we chose Doormatic to supply and fit it. We recommend Doormatic Garage Doors without any hesitation.

I used Doormatic to service my garage doors. For £180, they do no more than look at the doors open and shut and messily spray some WD40. They say to service the doors every year…my advice is to save yourself the money.

What is more, they sent a calendar invite showing they would be with me between 2 and 3pm. They hadn't shown at gone 3.25pm without any call saying they are running late or notification of an ETA. When I called their offices, there was no offer of an apology and was told they would call me back after speaking to their engineer, which they didn’t do.

This company hasn’t got the first clue on customer service and they excel at arrogance and over charging once they have secured a sale.

The garage doors themselves are fine and have no complaints with.

My 93 year old mum chose this company, on the basis that it has a check-a-trader profile, and as it had a local 'phone number assumed it was local company. BIG MISTAKE: it is not local, overcharges, and has poor administrative back up. In her initial call she was advised over the 'phone that she had to pay their call out fee of £129 to come to look at the garage door, as this is standard in the industry; it would be serviced and if it there was a problem and could not be sorted they would order parts and come back only paying for parts, and would be guaranteed for 12 months. Having identified a broken spring, they quoted £212 plus VAT for each spring, plus labour. I took issue - repeatedly asked for the labour to be taken off the invoice, and every time it was re-sent, it included labour. They sent it repeatedly in the wrong name and to the wrong email address. We gave up on the company and asked for a refund, which was agreed and they then changed their mind the following day. My lovely mum then asked another company to come out, which they did FREE OF CHARGE they secured the springs at a cost of £135 per spring plus VAT and the following day fitted them for £78 plus vat. Her bill from the other company was £417.60 including VAT and labour. Doormatic Garage doors were proposing to charge £556 - already having charged £129; so a total of £685. As they already have your £129 they then overcharge for the cost of the part. In short, steer clear of this company and use a real local company.

Doormatic were excellent from start to finish. Am very please with my new canopy overhead garage door which is very good quality. The fitters Lewis and Ben were efficient and professional

Just had a new Roller Type Garage Door fitted by this Company. The process was quick and easy. I was also happy with the final invoice. But the main reason for leaving this review was the outstanding quality of the door fitted and also the workman were fast and efficient. Very happy with Doormatic.

Survey and quote were submitted in a timely fashion. The installation team arrived on time and once the door was fitted and commissioned the installers cleared and cleaned site taking the old door with them . highly recommend

Had this company come out to service my Roller Shutter garage door on Friday. Cost £129.60 which was high. Engineer came and could not complete the service as it needs a new part which they now propose to charge me for (that is ok) but in addition they demand an additional call out fee of £45 to fit it which is totally unacceptable. Happy to pay for the part but not for the additional call out and as the service has now not been completed I willl be claiming a full refund of the £160 for the work not completd. Do NOT use these people.