What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then deli... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... Se mer
Företaget har svarat
Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... Se mer
I didn't get to choose this garage, which was chosen by my insurer and I didn't have high hopes based on previous experience of a (different) garage chosen by my insurer. However, I was very impresse... Se mer
Företagsinformation
Skrivet av företaget
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktuppgifter
17 Bakewell Road, PE2 6XU, Peterborough, Storbritannien
- 0345 8788804
4,9
Utmärkt
403 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Dodge company
Delivered my car at 7pm also we agreed to change the grill and the number plate after the accident but DLG didn't change and when i check the invoice this company charge the new items.
17 januari 2024
Svar från DLG Auto Services - Peterborough
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly
Completed on time as promised.
17 januari 2024
Promised the earth but delivered nothing
My car came back with a few faults and extra damage (which was known) by dlg but the car was returned to me. I phoned to complain and was promised the earth, but that was three weeks ago… I’ve since inspected the paint work and it has more fish eyes than the London aquarium. Overall so far it has not been the best experience.
27 december 2023
Svar från DLG Auto Services - Peterborough
Hi, thank you for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly.
Excellent experience.
Superb customer service and excellent quality of work. Personal, considerate and timely communications helped reduce the inevitable stress of having my vehicle repaired after being driven into.
19 december 2023
Everything promised by DLG was achieved…
Everything promised by DLG was achieved with a few bonus points, for example the work was completed 3 day ahead of programme. The vehicle was valeted to a high standard and everything worked exactly as it was designed to do. I have used the vehicle for approx 2 weeks to ensure there were no hidden issues and have been very pleased
27 december 2023
Outstanding service from the minute I…
Outstanding service from the minute I was contacted. Car was collected at exactly the time specified. Excellent communication relating to the repair. I was kept informed throughout and the car looks like new. Simply outstanding and a great company to deal with. I would highly recommend them.
Ian Darler B.E.M
27 december 2023
Omdöme utan inbjudan
I was always kept informed
I was always kept informed . The works were clearly explained . They kept to the schedule. A few hiccups were dealt with without fuss. Highly recommend. Staff I encountered were outstanding.
19 december 2023
Excellent service
The service was great , the gent who came to collect my car was helpful with information about my loan car , it had been delivered a few minutes before he arrived , I was reading the manual and he pointed out a few things that were different on my own 69 plate car compared to to loan car a 23 plate a great help . The service was friendly, I was updated while my car was being repaired. Advised when it would be finished . When all was done my car was delivered to my door sparkling clean . Brilliant
21 november 2023
Excellent service from start to finish
Excellent service from start to finish. Picked car up within 2 days, kept me updated on its progress every day either by text or phone and returned within 10 days and looks as good as new. Can't fault them....
6 december 2023
Very good
Very good, repaired my car after a bird strike, did an excellent job. They valet the car after all the repairwork is done, and when I got the car back it was as clean as when it came out of the showroom, 120000 miles previously!
6 december 2023
Friendly informative speedy service
6 december 2023
Good communication prior to work starting
After picking up the vehicle for repair, I was pleased that DLG called to tell me exactly what work would be carried out to ensure nothing was missed.
6 december 2023
Good telephone and text communications
Good telephone and text communications. Realistic estimates of time taken. Very good standard of finishing.
Altogether a pleasant experience, and we’d be happy to use again.
29 november 2023
Briiliant Service, and a brilliant Job
My step daughters mobillity car was keyed, from petrol cap to the front wing, the insurance delt with and a young lad called luke in the rain dropped off the little corsa and drove her car away. Her car was returned today and I cannot tell where the damage was on the offside of the car, was the whole experince was trouble free and now a happy daughter. Thank you.
27 november 2023
Omdöme utan inbjudan
Very impressed with the repair work and…
Very impressed with the repair work and the updates provided from start to finish. Collection and delivery of my car completed in good time and at my convenience.
More than happy with the service provided by DLG
21 november 2023
Professional company
Professional company
My repairs were completed quickly and the car was externally valeted.
I must compliment the man who collected and delivered my car too.
21 november 2023
Vehicle collected by friendly driver…
Vehicle collected by friendly driver and returned by another friendly driver both were informative and pleasant. Kept informed of delay and reason for it
21 november 2023
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.