Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and re... Se mer
Företaget har svarat
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Se mer
Företaget har svarat
Frequent text updates were very helpful. I always felt like my car was being taken care of and although the parts took ages to come (2 & Half months!) the end result is fantastic. My car was even... Se mer
Företagsinformation
Skrivet av företaget
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktuppgifter
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Storbritannien
- 0345 877 6922
4,4
Utmärkt
225 omdömen
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Awful service from Churchill and DLG…
Awful service from Churchill and DLG Auto Services.
My car was collected on 18 May, and I was later informed that it was a write-off. I told Churchill that I wanted to retain the vehicle and pay to keep it so I could repair it myself.
On 22 May, DLG Auto Services returned the car. However, when it arrived, I discovered that the passenger-side rear light had been smashed and there was a scratch on the passenger door—damage that was not there before the vehicle was collected.
I contacted DLG Auto Services, but they dismissed my concerns, stating that because the claim had been settled, they did not want to deal with the issue. Churchill also refused to accept responsibility or provide any meaningful assistance.
I agreed to keep the vehicle because it only required repairs to the bumper area. Instead, I was left with additional damage that has cost me a further £316 to repair.
The lack of accountability, poor communication, and unprofessional attitude throughout this process were extremely disappointing. I would strongly advise others to think twice before using Churchill or DLG Auto Services.
22 maj 2026
Omdöme utan inbjudan
Svar från DLG Auto Services - Perth
We are sorry to learn of the issues you experienced with the additional damage to your vehicle upon its return. We appreciate you bringing these concerns to our attention. We are reviewing your feedback internally to improve our services.
Great experience
Fantastic service and great communication. My car looks amazing.
3 juni 2026
Omdöme utan inbjudan
Svar från DLG Auto Services - Perth
We are so happy to hear your car looks amazing. We appreciate your kind words.
I was kept informed about everything…
I was kept informed about everything that was happening & the repair was fixed quickly
1 juni 2026
Svar från DLG Auto Services - Perth
We are so glad to hear we kept you informed and resolved the repair quickly. Thank you for your kind words!
I t was excellent from start to finish
7 maj 2026
Omdöme utan inbjudan
Svar från DLG Auto Services - Perth
We're happy to hear that you had an excellent experience. Thank you for your positive feedback; we appreciate it.
Good experience.
They were in touch quickly and collected / returned my car 2 days ahead of time after repair.
6 april 2026
Omdöme utan inbjudan
Svar från DLG Auto Services - Perth
We're happy to hear that you were contacted promptly and your car was returned ahead of schedule after the repair. Thank you for your feedback.
Very efficient service
Very efficient service.
Friendly and polite collection and delivery drivers.
Office staff kept me informed at each stage.
Mechanics have done an excellent job of rebuilding the back of my car.
18 februari 2026
Omdöme utan inbjudan
Svar från DLG Auto Services - Perth
We're happy to hear that you found our service efficient and our team friendly. It's great to know you were well-informed and satisfied with the repair work. Thank you!
My car was repaired at DLG Perth,and…
My car was repaired at DLG Perth,and communication was first class;car was collected on time and they kept in touch as repair was done.They returned my car in a clean condition,and at the time stated.No issues with the repair . Excellent service.
24 februari 2026
Omdöme utan inbjudan
Svar från DLG Auto Services - Perth
We're happy to hear that you had a first-class experience with us. It's great to know that you were pleased with our communication, the timely collection and return of your car, and the quality of the repair. Thank you for your positive feedback!
My car was repaired by DLG after an…
My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and repaired.The delivery men were mannerly & efficient.
6 februari 2026
Omdöme utan inbjudan
Svar från DLG Auto Services - Perth
We're happy to hear that you had an efficient experience with the repair of your car. It's great to know that we took care of your vehicle and kept you informed. Thank you for your positive feedback.
Using old damaged parts instead and new one , when I was told I will get brand new
My car was repaired in 2 weeks time in December, not bad bud one of my head light has damaged brackets . at first they told me I will get anew one . When I received my car head light was not in the right position , moved slightly back and lower. its normal with broken brackets. reported after big snow and no response at all , don`t recommend this place.
1 december 2025
Omdöme utan inbjudan
Svar från DLG Auto Services - Perth
We regret to hear about the headlight bracket issue and the lack of response after you reported it. We'll investigate this situation to ensure it's addressed properly. Thank you for your feedback.
Good communication and friendly staff
Good communication and friendly staff
Made the process less stressful after the accident and did a great job
14 januari 2026
Svar från DLG Auto Services - Perth
We're happy to hear that our communication and friendly staff made the process less stressful for you after your accident. We appreciate your kind words!
Excellent service
Excellent service, very helpful in every way and made sure that I knew what was happening during the repair
12 januari 2026
Svar från DLG Auto Services - Perth
We're glad you enjoyed your experience and found our service excellent. We appreciate you taking the time to share your positive feedback with us!
This company did a great job of my car…
This company did a great job of my car over the festive period the paint job was fantastic and great communication and a special mention for the person who valeted my car this was above and beyond what I expected and they did a fantastic job !
30 december 2025
Omdöme utan inbjudan
Svar från DLG Auto Services - Perth
We're happy to hear that you were pleased with the paint job and communication regarding your car over the holidays. We appreciate your kind words about the valet service; we will pass along the praise!
They did exacly what they said they…
They did exacly what they said they would in timely and professional manner, all the communications I had were polite and fully informative, the collection and delivery were carried by a polite and helpful driver. All around my experience was first class
16 december 2025
Omdöme utan inbjudan
Svar från DLG Auto Services - Perth
We're happy to hear that your experience was first class. It's great to know that our team delivered on our promises in a timely and professional manner. We appreciate your positive feedback.
Good turn around on the repair
Good turn around on the repair, and a great job done on the repair, all the people I spoke to were very polite and informative all well done
2 december 2025
kept informed on progress of vehicle…
kept informed on progress of vehicle whilst in for repairs. accommodation to pick up vehicle from husbands work place
10 juli 2025
Polite and professional staff
Polite and professional staff. Continuous updates on the progress of the repair. Car returned in great condition.
7 november 2025
My car was fixed and returned clean…
My car was fixed and returned clean inside and out . Very pleased with the repair
7 november 2025
I got reminded of the progress and they…
I got reminded of the progress and they even delivered it to me
31 oktober 2025
Omdöme utan inbjudan
Svar från DLG Auto Services - Perth
Thank you for taking the time to leave your review, we really appreciate your comments.
If you value your car consider your choices.
Various unsatisfactory incidents with DLG Perth. Lack of customer care lack of quality control. My car was returned seemingly damaged in transit had to be taken away and repaired again.
DLG had my car for a total of 18 working days where I was told by a local body shop it would take them 3 days.
Hindsight is a wonderful thing to have but I so wished I had paid the extra fee to have my choice of having the work done at my local body shop.
All in all not a pleasant experience.
30 oktober 2025
Omdöme utan inbjudan
Svar från DLG Auto Services - Perth
Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please call us and we will be happy to investigate it further for you
It was only a small repair, but went well.
It was only a small repair - but every thing went well. The car was in and out in a morning with all back to normal.
15 oktober 2025
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