My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and... Se mer
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DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... Se mer
Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... Se mer
Företagsinformation
Skrivet av företaget
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktuppgifter
Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, Storbritannien
- 0345 3031590
4,4
Utmärkt
301 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
iThe personal touch at its best
Constant care for the customer- calls and a great personal touch
The workshop as well as the managing g team kept me informed at all times of the progress of the work being done. I was treated respectfully, one could say in the best of an “ old fashioned” care for the customer way. A great service by a company where at all levels I was cared for
26 november 2024
Very nice staff and professional repairs
Very nice staff, very professional and helpful
19 november 2024
I had a very pleasant experience
I had a very pleasant experience. The whole team was amazing , polite and very helpful. They did am amazing job with my car.
15 oktober 2024
They did a very good job on my car
They did a very good job on my car, you would never know that it had been damaged. I would recommend them.
29 oktober 2024
If I could give six stars I would!
If I could give six stars to DLG Auto Services in Crawley, I would! From the prompt collection of our car to its return, every step was handled with exceptional speed and professionalism. Thanks to Alan and his team in Crawley for keeping us informed of the progress and parts ordering with precise updates. Thanks to Paul fom Auxillis who delivered the courtesy car without delay and the minimum of fuss. We were extremely pleased with the excellent bodywork repair and very clean condition that the car was returned. Every staff member, whether on the phone or in person, was polite and courteous. DLG Auto Services truly sets a high standard for efficiency and customer care.
15 oktober 2024
Omdöme utan inbjudan
Proactive
The repairs took longer than original estimate but I was kept informed. The reason for the 5 stars is because when they were advised of a panel being out of alignment they sent a team to rectify the fault in under 24 hours
7 oktober 2024
All handled in a timely and efficient…
All handled in a timely and efficient manner. A very good customer service.
15 oktober 2024
Quality Service I was really concerned that my car…
I was really concerned that my car needed a bodywork insurance repair. I needn’t have worried ! DLG Auto Services did a first class job and my car was collected and delivered back to me without any fuss or bother. Communication during this time was also very good. Highly recommend them.
16 september 2024
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
My car was repaired by DLG Auto…
My car was repaired by DLG Auto services to a very high standard. I am pleased with the results.
27 september 2024
Omdöme utan inbjudan
Svar från DLG Auto Services - Crawley
We're thrilled to hear that you were happy with the quality of our work. We strive to provide the best possible service to our customers, and we're glad that we were able to meet your expectations.
Svar från DLG Auto Services - Crawley
Thank you for your kind words. We're happy to hear you found our service friendly, professional, and efficient. We strive to provide the best possible experience for our customers.
Svar från DLG Auto Services - Crawley
Thank you for your kind words! We're delighted to hear you were kept informed throughout the process. We strive to provide excellent service and appreciate your feedback.
Excellent handling of an insurance…
Excellent handling of an insurance claim and great customer service. Thank you.
14 augusti 2024
Svar från DLG Auto Services - Crawley
We're so happy to hear about your positive experience with our insurance claim process and customer service. We strive to make every interaction as smooth and helpful as possible. Thank you for sharing your feedback.
Svar från DLG Auto Services - Crawley
Thank you for your kind words. We're so glad to hear you were happy with the quick, courteous service and quality of workmanship. We strive to provide the best possible experience for our customers.
James (Crawley branch) is a top guy!
Car was delivered back but a couple of warning light faults appeared on the dash computer. Bearing in mind that the whole back end of my car was taken off and replaced, this is not surprising.
They quickly came to get it, ran diagnostics and fixed the problem, whilst leaving me with a courtesy car at no charge.
Car was delivered back again within a couple of days and all seems fine. Touch wood.
Lots of conversations on the phone with the body shop & repairs manager, James. He is great and listened to all my concerns. We also reminisced (both being Gen X) about 'the good old days'. Top guy! Special thanks to James for everything - fingers crossed no 'flashing lights and beeping disco' happens again in my car! Thanks so much for everything.
10 september 2024
Svar från DLG Auto Services - Crawley
We appreciate you taking the time to share your experience. We understand that having warning lights appear after a significant repair can be concerning.
We're glad to hear that our team was able to quickly address the issue and provide you with a courtesy car while the repairs were being completed. It's wonderful to know that James was so helpful and attentive throughout the process. We're always striving to provide excellent customer service, and we're happy to hear that you found James to be a valuable asset to our team.
Review of damage repair
The speed and standard of the work was excellent.It was also wonderful to have the car collected and brought back.
I regret I do not know how to do photo ID online or I would.
3 september 2024
Svar från DLG Auto Services - Crawley
We appreciate your kind words and are glad to hear you were satisfied with the speed and standard of our work.
Very helpful
Very helpful. Done in the time that i was told. Kept me updated on repair. Would have had 5 stars but found after the return that it let water in boot no trouble came and picked it up and took it back but could not find leak been returned but still leaking with all rain getting they are coming to pick it up again with my convenience.
3 september 2024
Svar från DLG Auto Services - Crawley
We appreciate your feedback and are glad you found our service helpful. We understand your frustration with the water leak issue and apologize for the inconvenience it has caused. We are committed to resolving this problem and will continue to work with you until it is fixed. We appreciate your patience and understanding as we work to find a solution.
Flawless Experience.
The complete service, pickup, repair and return flowed effortlessly. Quality of the repairs were excellent. A very satisfied customer.
29 augusti 2024
Svar från DLG Auto Services - Crawley
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our service. We strive to provide our customers with a seamless and efficient process, from pickup to repair and return. We are delighted that you were satisfied with the quality of the repairs. Your feedback is invaluable to us.
Excellent Repair service
The staff were very helpful and everything ran smoothly through the whole process. The car was returned on time and the repair was excellent.
20 augusti 2024
Svar från DLG Auto Services - Crawley
Thank you for your kind words! We are delighted to hear that you had a positive experience with our team. We strive to provide our customers with efficient and helpful service while maintaining a high standard of work. We appreciate your feedback and are glad you found the repair process smooth and that your car was returned on time.
Very professional and great job.
Very professional and great job.. Will definitely use again
14 augusti 2024
Svar från DLG Auto Services - Crawley
Thank you for your kind words! We're so glad to hear you were happy with our service. We appreciate your business and look forward to working with you again in the future.
Great update and communication from the…
Great update and communication from the garage in regards to collection/delivery of the vehicle and repair status
6 augusti 2024
Svar från DLG Auto Services - Crawley
Thank you for your kind words! We are thrilled to hear that you were happy with the communication and updates you received regarding your vehicle. We strive to keep our customers informed throughout the repair process.
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