DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... Se mer
It is so refreshing to deal with real professionals who do what they promise. Not only was the standard of repair and paint application superb but the lengths the staff and the transport team went... Se mer
Företaget har svarat
Did a great job, threw in a few bonus scratch repairs, which were much appreciated. Courtesy car and my vehicle were both delivered and picked up, didn't have to worry about anything. Was kept inf... Se mer
Företagsinformation
Skrivet av företaget
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktuppgifter
Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, Storbritannien
- 0345 3031590
4,7
Utmärkt
295 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
New boot
The garage did a great job replacing my boot and the dab radio antenna after a incident
10 juni 2025
Svar från DLG Auto Services - Crawley
We're happy to hear that the repairs to your boot and radio antenna met your expectations after the incident. Thank you for your positive feedback!
A fab service
A fab service - restoring my car back to new following a collision. Many thanks for working your magic! I'm delighted to have my car back!
10 mars 2026
Svar från DLG Auto Services - Crawley
We're happy to hear that you are delighted with the service. It's great to know we could restore your car to its original condition after the collision. Thanks for your feedback!
It is so refreshing to deal with real…
It is so refreshing to deal with real professionals who do what they promise.
Not only was the standard of repair and paint application superb but the lengths the staff and the transport team went to was outstanding.
What I thought might be a daunting experience turned out to be a pleasure.
I would thoroughly recommend
30 januari 2026
Omdöme utan inbjudan
Svar från DLG Auto Services - Crawley
We're happy to hear that you had such a positive experience with our team! It's great to know that our dedication to quality repairs and customer service made the process a pleasure for you. Thank you for your recommendation!
Promises of delivery but several times…
Promises of delivery but several times failed the road test.
14 januari 2026
Svar från DLG Auto Services - Crawley
This is a review of 2 halves, glad to hear we got the repair side right we apologise your vehicle delivery took slightly longer than expected
Excellent service
Excellent service. Very good courtesy car. Kept me informed. Recomnend this company.
23 december 2025
Svar från DLG Auto Services - Crawley
We're happy to hear that you had a positive experience with our service and courtesy car. We appreciate you recommending us!
Efficient Service that went the extra mile
Vehicle was picked up and returned with zero hassle. We were kept informed of what work was required and what the timelines were. Honestly don’t think it could have been an easier experience.
They also did a little extra at no more cost which was a very welcome surprise.
As this was through an insurance claim, I cannot comment on value for money.
30 oktober 2025
Omdöme utan inbjudan
Couldn’t thank this company DLG Auto…
Couldn’t thank this company DLG Auto Services enough,everything from start to finish I was kept informed big pat on backs to everyone involved…. Now to the negative plums who obviously have lots if time on there hands absolute pathetic immature stories had you drove you car like Victor mildew you wouldn’t be slating this garage.obviously incapable of repairing your car yourself but your gonna moan n moan and DLG can’t say anything well tbh your a imbecile and would be really nice to appreciate thos professional if your actually qualified in repairing cars which I doubt you YOU REALLY. ARE IDIOT
23 oktober 2025
Omdöme utan inbjudan
Great servicd
DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gift bag containing a microfibres cloth, screen wash, ice scraper & a car air freshener had no idea they were sending me this but what a lovely gesture! Highly recommend.
23 juli 2025
Omdöme utan inbjudan
Repair to Nissan Leaf
James the workshop tried very hard to procure parts but these were on back order from Nissan. After 3 months of being without my car a repair was undertaken to the damaged grill part which was still not available.
Would have been better to make the vehicle driveable, order the parts and only keep the vehicle for the actual repair.
12 augusti 2025
They arrived when they said they would…
They arrived when they said they would and had relevant paperwork ready
12 augusti 2025
Great job on the repair.
Repair was good but moved my date of delivery a day late so had to change my plans.
5 augusti 2025
High standard of repairs
High standard of repairs to the car.
Easy to contact the company to arrange the car's collection and return, after repairs.
5 augusti 2025
excellent service from the word go
22 juli 2025
Worst company ever do not use if you…
Worst company ever do not use if you have a choice if I could give less than one star I certainly would
5 augusti 2025
Svar från DLG Auto Services - Crawley
Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please contact us and we will be happy to look into it further for you.
Excellent customer service
Excellent customer service and very attentive. They pick your car up and drop it back to you, but cleaned inside and out! Never known such service before! Massive thanks and highly recommended.
5 augusti 2025
DLGAS Crawley recommendation.
DLGAS Crawley provided excellent service including telephone contact, car collection, quality of repair and car return service. Thank you.
16 juli 2025
Omdöme utan inbjudan
Very good quality repairs and good…
Very good quality repairs and good communication and updates from your admin staff
22 juli 2025
Quality repair
We were kept informed all of the time and the work was quality. Very pleased with the end product
17 juli 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.