Tia was absolutely fantastic. I didn’t understand my bill, she went through everything with me so I understood it fully. She took her time and answered all my questions. She was soo friendly, definite... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After months of frustration with Digital Fibre, it was a pleasure to speak with Mae. She quickly became aware of my concerns about inaccurate invoices and promptly calculated and agreed the credits. S... Se mer
Företaget har svarat
I did not speak to Ally as said on the text message. Several months ago I cancelled my DD with DF as they continued to take payments the day before I was paid. I’m a trained nurse and have been made... Se mer
Företaget har svarat
Terrible experience with this shambolic company avoid at all costs They take more from your account than you agreed We started off with no internet for 6 weeks Because they send you a c... Se mer
Kontaktuppgifter
First Floor, Rostrum House, London Road, Maidstone, ME16 8PY, Kent, Storbritannien
- 0330 912 2819
- support@digitalfibre.uk
- digitalfibre.uk
3,5
Medel
429 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 41 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Chloe & Ally were so polite …
Chloe gave me a great deal on my mobile she was very polite and friendly! Also spoken to Ally a few times and she had been a great help too! Thanks girls x
9 februari 2026
Omdöme utan inbjudan
Svar från DigitalFibre
Thank you for your lovely feedback! We’re so pleased to hear that Chloe helped you secure a great mobile deal and that she was polite and friendly. It’s also wonderful to hear that Ally has been such a great help too. We’ll be sure to pass on your kind words to both of them ! 😊
Mae was very cool and polite
Mae was very cool and polite, she helped me get a new SIM card, that i desperately needed. And helped me in a deep time of need (coz i needed a new SIM card) If only everyone in this world was like Mae, the world would be a better place. If there was a 6 star button I would have pressed that, because that describes my experience with Mae. AMAZING.
6 STARS ⭐️⭐️⭐️⭐️⭐️⭐️
Hope this review finds you well.
-T.W purchase
9 februari 2026
Omdöme utan inbjudan
Svar från DigitalFibre
Thank you for such an amazing review! We’re absolutely thrilled to hear that Mae was cool, polite, and able to help you get the SIM card you needed, right when you needed it most.
First operative to speak any sense
First operative to speak any sense. Good command of English and clear in her instructions. Was able to close account and make provisional figure for close of contract.
7 februari 2026
Omdöme utan inbjudan
Svar från DigitalFibre
Thank you for your feedback! We’re really pleased to hear that our operative was clear, knowledgeable, and able to assist you effectively. It’s great to know she could help close your account and provide a provisional figure for the end of your contract. We’ll be sure to pass on your comments to her!
I’ve dealt with Chloe on two separate…
I’ve dealt with Chloe on two separate occasions now and both times she has been super helpful and resolved any issues. Thank you, great service
5 februari 2026
Omdöme utan inbjudan
Svar från DigitalFibre
Thank you for sharing your experience! We’re delighted to hear that Chloe has been so helpful on both occasions and that your issues were resolved smoothly. We’ll be sure to pass on your kind words
DIGITAL FIBRE PROBLEM SOLVERS.
RYAN & BELLE HAVE BEEN VERY HELPFULL FROM THE START, I HAD INTERNET FOR 4 DAYS THEN IT DIDNT WORK, I WAS WITHOUT PHONE & INTERNET FOR NEARLY 3 WEEKS DURING THIS TIME RYAN WORKED TIRELESSLY TO RECTIFY THE PROBLEM, IT TRANSPIRED THE FAULT WAS TO DO WITH OPENREACH, THEY HAD DISCONECTED THE WRONG LINE. EVERYTHING IS BACK UP & RUNNING SMOOTHLY THANKS TO THE TEAM AT DIGITAL FIBRE.
4 februari 2026
Omdöme utan inbjudan
Svar från DigitalFibre
Thank you for sharing your experience! We’re thrilled to hear that Ryan and Belle were so dedicated in resolving the issue, even during such a challenging situation. We’re sorry for the inconvenience caused by the Openreach error, but it’s great to know everything is now back up and running smoothly. We’ll be sure to pass on your kind words to the team at Digital Fibre!
SAVE YOURSELF THE STRESS AND AVOID
If you enjoy being extremely stressed, spending your life on hold or refreshing your emails, paying above what you were told, and being mislead, congratulations! This company’s for you!!!! Shocking. Just shocking. Ridiculously hard to get hold of. Dont actually action what they say they will. I had no line OR WiFi for a week - in my hairdressing business!!!!!!! Then only able to receive calls through my personal mobile. Lied to and told my previous supplier had be sorted, resulting in a £600 bill from BT. But that member of staff doesn’t work there now, AND they conveniently lost all their phone call recordings when i requested them. Requested my contract eleventybillion times.. Fees and charges added to my bill that shouldn’t be there. Not just once, and told they’d sort it and didn’t. which then requires more chasing them. More emails to be ignored. Booked time out for them to call and they don’t. Which has costed me! THIS HAS BEEN GOING ON FOR FIVE MONTHS AND NOT RESOLVED. AVOID. THIS. COMPANY !!!!!
3 februari 2026
Omdöme utan inbjudan
Svar från DigitalFibre
Thank you for your feedback. We’re very sorry to hear about the ongoing issues you’ve experienced ,we understand how frustrating this must be, especially for your business.
Please be assured that our team has been in contact with you regarding your case and we are continuing to work with you to address the outstanding matters as quickly as possible.
Ruby was very helpful with my enquiry
Ruby was very helpful with my enquiry, explaining everything in layman's terms. Very helpful indeed. Thank you Ruby.
28 januari 2026
Omdöme utan inbjudan
Svar från DigitalFibre
hank you for your kind feedback. We’re delighted to hear that Ruby was able to explain everything clearly and provide such helpful support. We’ll pass on your thanks to her!
Very helpful explained everything…
Very helpful explained everything clearly.
26 januari 2026
Omdöme utan inbjudan
Svar från DigitalFibre
Thank you for your feedback! We’re glad to hear that everything was explained clearly and that you found our team helpful
Chloe penney was really attentive with…
Chloe penney was really attentive with helping us with all of our buisness accounts and great communication with us to make sure everything ran smoothly in switching over providers, we look forward to working with you
thanks Paul
16 januari 2026
Omdöme utan inbjudan
Svar från DigitalFibre
Thanks for the lovely review! We’re really pleased Chloe was able to help make the switch over smooth and keep everything running seamlessly. We’ll be sure to pass on your kind words.
Mya was incredibly helpful and…
Mya was incredibly helpful and professional. She kept me updated throughout, resolved my landline issue quickly, and followed up to make sure everything was working. Really appreciate her support!
16 januari 2026
Omdöme utan inbjudan
Svar från DigitalFibre
Thanks for taking the time to leave such a great review! We’re really pleased Mya was able to resolve your landline issue quickly and keep you informed throughout.
Ally was pleasant and helpful thanks…
Ally was pleasant and helpful thanks for your time today
16 januari 2026
Omdöme utan inbjudan
Svar från DigitalFibre
Thank you for your kind feedback! We’re delighted to hear Ally was pleasant and helpful. We’ll be sure to pass on your thanks 😊
Trouble with Telephone.
I had a problem with my land line, explained the problem to MYA, a member of the support team, she was very helpful & said she would look into it. It took a few days to sort it out & she kept in touch with emails. I also had calls from the engineer who was looking into it to let me know what was happening. Very pleased with the service which was dealt with quickly & professionally, everything back to normal.
5 januari 2026
Omdöme utan inbjudan
Svar från DigitalFibre
Thank you for your review! We’re delighted to hear that Mya was helpful, kept you informed throughout, and that the issue was resolved quickly and professionally. We’re pleased everything is back to normal and appreciate you taking the time to share your experience.
It was frustrating at times
It was frustrating at times, but Mya kept going..thank you
6 januari 2026
Omdöme utan inbjudan
Svar från DigitalFibre
Thank you for your honest review. We appreciate your patience during the process and are pleased to hear that Mya persevered and supported you through it. We’ll be sure to pass on your thanks.
A terrible experience Business line without service from 18th November until 20th December, hours of phones and taking direct debit payments MONICA TORY LTD
No service from the 18th November endless phone calls business line only resumed on the 20th December furious
18 december 2025
Svar från DigitalFibre
We’re very sorry to hear about the disruption to your service and completely understand your frustration. Thank you for your patience during this period. We’re glad your line has now been restored and will continue to work to prevent issues like this in the future.
Absolute terrible customer service
Absolute terrible customer service. I’ve been without a phone line for 8 weeks. It’s really having an impact on my business. They always promise to call back and keep me in the loop which they don’t. Nightmare to get in touch with too, try and call multiple times a day and I’m on hold for longer than 30 minutes most times before I get through
2 december 2025
Svar från DigitalFibre
Thank you for taking the time to raise your concerns. We are very sorry for the frustration and disruption this prolonged fault has caused, particularly given the impact on your business , we appreciate how disappointing it is when call-back commitments are not met and when contacting us proves difficult.
Our records show that our technical team attempted to contact you on 17th and 16th December as part of the ongoing investigation into the issue. That said, we recognise that the matter remains unresolved and we understand your frustration.
I will pass this over to tech support and ensure someone updates you by the end of the week.
Svar från DigitalFibre
Thank you for your feedback.
Unpaid Invoice
She had a job to do & did it politely. She called on behalf of some else re an unpaid invoice. My records showed the invoice to have been paid two weeks ago.
10 december 2025
Omdöme utan inbjudan
Svar från DigitalFibre
Thank you for your feedback. We appreciate you taking the time to share your experience. It sounds like there may have been a miscommunication regarding the payment status and we apologize for any inconvenience this may have caused. We’re glad to hear that our representative was courteous and professional in handling the matter.
Update .Now on day 17 of having no…
Update .Now on day 17 of having no phone ,as we are a small independent shop this is proving to be severely damaging ,the added insult being that digital fibre cannot even manage to transfer calls to the owners mobile! We were fed more false promises last week ,when we were assured our phone would be remotely fixed by today 8th Dec , stupidly we listened ,at close of business today ..guess what ,still no phone line! We are in absolute despair of this shambolic excuse of a company .Offcom here we come
8 december 2025
Omdöme utan inbjudan
Svar från DigitalFibre
Thank you for your feedback. We have requested additional information so we can contact you and investigate your issue, but we haven’t received a response yet. Please get in touch with us at your earliest convenience so we can assist you and work toward a resolution.
I had a few issues regarding my…
I had a few issues regarding my internet account and billing and Chloe kindly and politely sorted out everything for me and even got me a better deal and I’m so grateful . Her customer care was exceptional
28 november 2025
Omdöme utan inbjudan
Svar från DigitalFibre
Thank you so much for sharing your experience! We’re delighted to hear that Chloe was able to help resolve your issues and even secure a better deal for you. We’ll be sure to pass on your kind words , she’ll be thrilled to hear your feedback.
After being told that changing to…
After being told that changing to Digital Fibre would be a seamless transition, we were disappointed to be without a landline and internet for about three weeks, this was mainly due to the fact that a wrong connector was sent out with our new modem.
Although all members of staff were helpful and polite, I had difficulty in contacting anyone by email, and replies were very slow. At one point I was told my emails had got lost in the system.
19 november 2025
Svar från DigitalFibre
Thank you for taking the time to share your experience. We’re very sorry to hear about the delay during your transition to Digital Fibre and the issues caused by the incorrect connector. We understand how frustrating it must have been to be without your landline and internet for that period.
We’re glad to hear that our staff were helpful and polite and we apologise for the difficulties you experienced with email communication and slow responses. Your feedback is very valuable and will help us improve our processes to ensure this doesn’t happen in the future.
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