Premier Talk Omdömen 

My experience with Premier Talk has been extremely poor.

My telephone line stopped working on 12 May 2026. Instead of a dial tone, the line broadcast TalkSport radio and Jacamo advertisements, making it impossible to make or receive calls. Despite repeatedly reporting the fault by email and via their website's complaints section the problem has remained unresolved for months!

To add to the frustration, Premier Talk later wrote to say they had been unable to contact me by telephone regarding my bill. The reason they couldn't contact me was because my telephone line had been out of service since May. I was also unable to call their customer service team for the same reason.

I paid my May bill despite receiving only around two weeks of service, but I stopped paying once it became clear I was being charged for a service that was not being provided. My emails explaining this went unanswered.

In July, a tree damaged the overhead telephone infrastructure, leaving me with a complete loss of service. Openreach advised that Premier Talk needed to deal with the fault as my provider, but I saw no meaningful progress.

As an elderly person recovering from illness, being left without a working telephone had real consequences. My daughter-in-law had to travel to contact my doctor on my behalf, and I was unable to receive important medical calls.

After months without a working telephone, ignored correspondence, poor communication and continued attempted billing despite the loss of service, I cannot recommend Premier Talk based on my experience.

Talked to Tia, reference our line rental cost that kept going up, she has helped us, not only save money but we now have full fibre at £14.00 less.
Thank you Tia.
Excellent customer service

Tiaah, such a wonderful person, she brightens my day each time I speak to her. Not only will she listen to the issues, but she goes above and beyond to help.

Very disappointed with Premier talk . I’ve called 3 times and had 3 different conversations about my father’s phone and broadband contract with them . Broadband paid annually , the phone line has gone from monthly charge of £12 originally to £25 last year and now being charged £50 . This is prohibitively costly for a 91 year old on a pension . I asked twice for a better package as he doesn’t make phone calls 2nd call they quoted they could reduce and promised to send it in writing …. This didn’t happen I calked today and told £50 was the best they can do monthly … bearing in mind the broadband is paid annually in January how can the cost be £50 a month ??? I’ve contact a number of other company’s who can offer the broadband and phone for 1/2 the price , I’ve then been quoted £250 to cancel his phone line . This is dreadful and really poor service , my father is 91 , he doesn’t use the phone for calls , his friends call him and the appalling cold fraud calls constantly. I think I may have to escalate this to the ombudsman on my father’s behalf as he is on a fixed pension so we need to sort this ASAP .

For several weeks I have been struggling to get a receipt for a payment of the early termination fee until I spoke to Tiahh. She understood the problem immediately, was helpful and efficient and I received the receipt within days. We'll done Tiahh and thank you.

First contacted Premier Talk in April due to concerns regarding rising costs/ charges. Sorted out a new package deal and thought problem was solved. Unfortunately my bills were still more than expected. Spoke to Tiahh again this morning (21/07/26) who once again sorted out a new package. She was helpful and polite and apologised for the misunderstandings and hopefully now all issues have been resolved. My payment in August should be at the new price 🤞. Tiahh also told me not to hesitate in calling again if there were any more problems.

Ally was most helpful in respect of my Aunt's account and her very serious concerns financially.

Ally assured me that no charges will be levied in repect of the change to fibre optic. I have passed this information onto my my Aunt(Mrs Betty Davis).

Ally was kind and very considerate and is a most pleasant lady to communicate with.

Thank you Ally.

Yours Sincerely,

Roger Freegard

Mobile:07812398918

Ally was amazing she sorted the problem with understanding and a solution immediately so thank you again it means a lot to get this sorted for my step dad 🙏

Very helpful lady who sorted a credit that was due

Most helpful polite listened and helped brilliant

We are very disappointed in the service we have received over the last 6 weeks on trying to get some closure on the account. I have called numerous times to be told the billing dept will call us back to clarify closing the account, and clarify payment detail. My aunty is elderly and we are trying to sort it all out as she has automatically renewed and she had no idea, and has now switched provider. She only switched as your landline stopped working for over a week and she really relies on this to call her family. I have emailed you twice with absolutely no response. We are very worried about the unpaid bill on the account and we really need to talk to you but after several attempts, we still haven’t had a call. I have never had such a problem with customer service like this as you are simply not available to talk to sort this matter out. I am always told I cannot be put through to the billing department as they are very busy. We are very worried about it all please can someone from the correct department or even a manager call me as we are getting nowhere to resolve the closure of account.

28/7/26 you have asked for more information however i don’t feel it is really appropriate to put on all details on trust pilot. I was nervous to put her private details on here. I would just appreciate a phone call from you

No response by phone or email.
Stay well clear off this company.
Rip off merchants!

I would like to say 10 out of 10 to Tiahh for her help towards cancelling my land line etc. Tiahh was most helpful and gave clear instructions.

Just brilliant. Did what she said she would do and called me back when she said she would. Rare for that to happen in this day and age

Mae was very helpful and friendly on the call.
She definitely deserves a 5 star review...

Spoke to Tiahh, she was extremely courteous and helpful in dealing with my inquiry.

Mae was very friendly and efficient. She listened to my concerns and handled my query very well.

I have spoken to Tiahh on a few occasions when phoning Premier Talk. She is always very helpful and clearly explains how she will proceed with remedying my BB problems. At times I am quite frustrated as I have an ongoing issue with the BB. Tiahh always remains calm and understanding.

Mae was friendly and did her best to help. I will not know if the issue was settled until Wednesday, when my Broadband service is discontinued.

Excellent professional manner and friendly. Explained everything and was able to deal with the query regarding the account so everything resolved. Excellent service.