DigitalFibre Omdömen 

After leaving a positive review for digitalfibre because they promised to sort all the issues I was having, I would now retract that as they are still overcharging us and the internet drops off all the time and the tech I spoke to today tells me the speed we are getting isn’t what we should be getting. You would think after raising my second complaint to the company they would contact me straight away, instead this is day 4 and nobody has contacted me.
Keep away from this company

The DigitalFibre Advisor Ruby called me back,after I queried new charges regarding my 'Phone/Broadband Service. She very carefully and meticulously explained the reason for these charges,and that "Open Reach"were the instigators,not DF,which I have accepted(reluctantly!).
Ruby also kindly looked at ways to alleviate my Invoice costs generally,and I appreciate her overall actions in this matter.

Bella was very polite and patient with me she took her time and explained what I needed to do.
I felt very relieved and happy the way she handed. Thank you

Belle was professional and pleasant during our call . The issue hasn’t been resolved yet … however happy to leave her positive feedback .
Hopefully my issue regarding digital fibre paying the early exit fee to my last supplier , will get resolved soon .

I have been trying to get a response from customer services, it seems that whenever I ring, they are always busy. I have phoned at 5 minutes after opening time, and get the same response. I think that people must be sitting up all night, waiting to talk to someone, it’s either that, or they have only got 1 phone. I would not recommend this service to anyone. I have returned back to my previous provider, and am awaiting a new connection. I hope that the person who runs this company , reads my comments. Because they are not doing themselves any credit.

Absolutely rubbish company do not go with them they pick on the vunerable don’t answer the phone and don’t know what they are talking about . They try to take money when it’s not due they should be shut down

I have been having a problem with the accounts dept. as they were charging me when we were no longer using their services. Today I got a phone call from Belle who quickly sorted it all out for me. A very pleasant and helpful young lady.

It was nearly a ZERO ,I was so unhappy with all the things wrong with the phone and the service BUT …
All saved by RYAN !!!
An excellent hard working individual that with his persistants and patients fix all of it
Thank you so much RYAN from the tech people 👏

Thank you Sophie for your help throughout our transfer, I usually wait to see how things develop when making any changes but everything has gone as Sophie said. She is a credit to the company.

Belle understood my problem and sorted it out very quickly very pleased

Chloe has been a real help and would definitely recommend her if your in need of assistance she listens and take action a big thank you from Studio2

Chloe has gone out of her way to help me with Issues regarding B.T. and got them sorted to

This is a collective opinion for Ally & Belle. At long last I had some joy with this company and they have now finalised the account which included transfer to another provider for which I thank them both for their help.
Good clear instructions and helpful guidance, so many thanks.

Very helpful

Staff member are ok, helpful, but I find dealing with issues took time to resolve and lack of communication when bill payments are paid letters still get sent as a reminder

I would like to thank Belle for her assistance today. She was very helpful, answered all my questions thoroughly, and was very easy to understand on the phone. Lovely person to deal with.

Well, I was speaking on behalf of Mr
Hubert Chugg who is joining your company Digital Fibre. His telephone
been cut off by BT in what appears to
be a mix up by he assumed was BT.
They have been rather unhelpful and did not co- operate in restoring his telephone line.
Belle has been super with Mr Chugg in helping him transfer to Digital Fibre,
She gets 10 out of 10 score.
Please get his telephone line sorted.
I am his neighbour and helping him to achieve this. Many Many Thanks
Colin Gill, Lower Pleases

I had to wait a long time to have an issue with my home phone resolved, but I have to say that Ryan was extremely helpful and efficient once he got involved. It would have helped if had been involved earlier!

The Young Lady that assisted me today was so Kind and Pefesonal she Helped me with my Issues and put my mind at ease I think her name was Dee

Ruby explained what I needed to do, and implemented my new code to get a discount! Jess and Ryan also deserve credit!