I needed to make several phone calls because of the issues when i was trying to pay the deposit amount in. I still cannot access my Certificate even though i am told (by email) that it is there. Thi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Mike was patient, and guided me on their website and logged into my account step by step to support me to find what I was looking for. Thank you! Really excellent service!
As a tenant, we didn't have a say in which deposit protection scheme our landlord used, but we have been very impressed with the DPS. Our deposit was kept securely by them for the duration of our tena... Se mer
I was having trouble logging into my online account and accessing my previous tenancy deposit when I logged in. I rang and spoke to Micky who was extremely polite and talked me through step by step ho... Se mer
Företagsinformation
Om Deposit Protection Service
Skrivet av företaget
The DPS is the original Government authorised Custodial Deposit Protection scheme, protecting more than 7.2 million deposits since 2007. Every month our customer service team handles around 35,000 phone calls and 10,000 emails, and we help to resolve around 1,000 deposit return disputes.
We offer a choice of our FREE to use Custodial scheme or a competitively priced Insured deposit protection option for letting agents and landlords.
We keep deposit protection simple with no hidden fees, and a straightforward, intuitive web site that ensures compliance with the relevant legislation and provides transparency for landlords, letting agents and tenants.
Find out more about us
We offer a choice of our FREE to use Custodial scheme or a competitively priced Insured deposit protection option for letting agents and landlords.
We keep deposit protection simple with no hidden fees, and a straightforward, intuitive web site that ensures compliance with the relevant legislation and provides transparency for landlords, letting agents and tenants.
Find out more about us
Kontaktuppgifter
4,5
Utmärkt
7 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
problem they will tell you send poof…
problem they will tell you send poof and attachements
but they do not read they are scam and they only help the landload if you tanent forget you money they not fair too they are made to help the letting agent and the landloads they belive what ever the landload or the letting agent say if they have you money get ready for
nothing. i lost my money unfair fro DPS
10 juli 2026
Omdöme utan inbjudan
Svar från Deposit Protection Service
Hi, we’re sorry to hear you’re unhappy with our Dispute Resolution Service. Adjudicators are independent and make their decisions based on the evidence received from all parties. They must be persuaded “on a balance of probabilities” that a tenant has breached the terms of their tenancy, and that the landlord or letting agent has suffered, or is likely to suffer, a loss as a result. They also must take into account other factors such as fair wear and tear, remedy type and residual value.
If you believe the adjudicator has made a factual or legal mistake with the decision they’ve reached, please raise a complaint within 3 months of the date the decision was issued using one of the following options.
- Call us on 0330 303 0030
- Email us at contactus@depositprotection.com
- Send us a direct message on X at https://X.com/the_dps, or on Facebook at https://www.facebook.com/DepositProtectionService/
You’ll need to provide the following information when you contact us along with the reason why you’re getting in touch.
- Deposit ID
- Your full name
- Address of property including postcode
- Previous and current email address
- Mobile telephone number registered
- Tenancy start date
- Duration of tenancy
- Rental amount
- Deposit amount
Kind regards,
The DPS team
Biased in favour of tenants
Work is very slow and assessments on behalf of tenant.
As a landlord, despite my property being trashed by tenants, the DPS took 4 months to find on behalf of those same tenants and awarded them 100% of the deposit, which, in itself, would have covered less than a quarter of the repairs necessary. Fortunately, there are now alternative services and, this being a government agency, we recognise the government's bias towards tenants and away from private landlords in the operation of the DPS.
9 juli 2026
Omdöme utan inbjudan
Svar från Deposit Protection Service
Hi, we’re sorry to hear you’re unhappy with our Dispute Resolution Service. Adjudicators are independent and make their decisions based on the evidence received from all parties. They must be persuaded “on a balance of probabilities” that a tenant has breached the terms of their tenancy, and that the landlord or letting agent has suffered, or is likely to suffer, a loss as a result. They also must take into account other factors such as fair wear and tear, remedy type and residual value.
If you believe the adjudicator has made a factual or legal mistake with the decision they’ve reached, please raise a complaint within 3 months of the date the decision was issued using one of the following options.
- Call us on 0330 303 0030
- Email us at contactus@depositprotection.com
- Send us a direct message on X at https://X.com/the_dps, or on Facebook at https://www.facebook.com/DepositProtectionService/
You’ll need to provide the following information when you contact us along with the reason why you’re getting in touch.
- Deposit ID
- Your full name
- Address of property including postcode
- Previous and current email address
- Mobile telephone number registered
- Tenancy start date
- Duration of tenancy
- Rental amount
- Deposit amount
Kind regards,
The DPS team
Deposit protection
I'm so grateful about excellent customer service I received from Mikee. I didn't know what to do to get my deposit. He was kind, professional and very patient. He talked me through the process and explained everything clearly. The information was helpful.
9 juli 2026
Omdöme utan inbjudan
Advisor Mike is knowledgeable person…
Advisor Mike is knowledgeable person and knows how to assist the customers.
9 juli 2026
Omdöme utan inbjudan
No Fairness, No Protection for Tenants
The Deposit Protection Service claims to provide independent dispute resolution, but my experience was the complete opposite.
The process felt overwhelmingly biased in favour of the landlord and letting agent. Tenants are supposed to be protected from unfair and unjustified deposit deductions, yet my case left me feeling that there is virtually no protection at all.
My evidence was clearly not properly considered. I spent a lot of time gathering proof, only for it to be ignored while the agent's claims appeared to be accepted without proper scrutiny. The decision simply does not reflect the evidence I submitted.
If this is what "independent dispute resolution" looks like, it completely fails tenants. Instead of preventing unfair deductions, it gives landlords and agents confidence that questionable and invented charges are unlikely to be challenged.
Their complaints procedure is just as pointless. They seem determined to defend their original decision rather than genuinely listen, reconsider the evidence, or admit they may have got it wrong. And unfortunately, there appears to be no higher authority to hold them accountable.
This experience has completely destroyed my trust in the Deposit Protection Service, and I would not recommend it to any tenants.
9 juli 2026
Omdöme utan inbjudan
Svar från Deposit Protection Service
Hi
We’re sorry to hear you’re unhappy with our Dispute Resolution Service. Adjudicators are independent and make their decisions based on the evidence received from all parties. They must be persuaded “on a balance of probabilities” that a tenant has breached the terms of their tenancy, and that the landlord or letting agent has suffered, or is likely to suffer, a loss as a result. They also must take into account other factors such as fair wear and tear, remedy type and residual value.
If you believe the adjudicator has made a factual or legal mistake with the decision they’ve reached, please raise a complaint within 3 months of the date the decision was issued using one of the following options.
• Call us on 0330 303 0030
• Email us at contactus@depositprotection.com
• Send us a direct message on X at https://X.com/the_dps, or on Facebook at https://www.facebook.com/DepositProtectionService/
You’ll need to provide the following information when you contact us along with the reason why you’re getting in touch.
• Deposit ID
• Your full name
• Address of property including postcode
• Previous and current email address
• Mobile telephone number registered
• Tenancy start date
• Duration of tenancy
• Rental amount
• Deposit amount
Regards
The DPS Team
Very helpful
I had a specific question which was answered in great detail. The customer service guy was very helpful and explained how to resolve my issue very patiently. Thank you
9 juli 2026
Omdöme utan inbjudan
Mike was exceptionally professional and…
Mike was exceptionally professional and kind in handling all my enquiries and helping me get my deposit.
8 juli 2026
Omdöme utan inbjudan
Very disappointing. After many years of using them I will…
After many years of using them I will NOT be making that mistake again. Recently had a very disappointing experience as a landlord. The tenant provided no argument against the costs or evidence at all while I spend many hours providing evidence of the awful condition the place had been left in, receipts and proof they were paid but they ruled I needed independent third party written evidence (photos taken by agent that were supplied apparently not enough). You are not told that in advance and no opportunity to supply the additional evidence is provided. It took many months to make this conclusion, it was a lot of work on my part, their systems are not user friendly at this stage and I was still left badly out of pocket, as a small landlord I would not recommend them!
15 juni 2026
Omdöme utan inbjudan
Svar från Deposit Protection Service
Hi
We’re sorry to hear you’re unhappy with our Dispute Resolution Service. Adjudicators are independent and make their decisions based on the evidence received from all parties. They must be persuaded “on a balance of probabilities” that a tenant has breached the terms of their tenancy, and that the landlord or letting agent has suffered, or is likely to suffer, a loss as a result. They also must take into account other factors such as fair wear and tear, remedy type and residual value.
If you believe the adjudicator has made a factual or legal mistake with the decision they’ve reached, please raise a complaint within 3 months of the date the decision was issued using one of the following options.
• Call us on 0330 303 0030
• Email us at contactus@depositprotection.com
• Send us a direct message on X at https://X.com/the_dps, or on Facebook at https://www.facebook.com/DepositProtectionService/
You’ll need to provide the following information when you contact us along with the reason why you’re getting in touch.
• Deposit ID
• Your full name
• Address of property including postcode
• Previous and current email address
• Mobile telephone number registered
• Tenancy start date
• Duration of tenancy
• Rental amount
• Deposit amount
Regards
The DPS Team
Won't be using again
Been using them for years but I had been warned that any tenant claim will be positive for them. Even supplying photos, copy invoice and copy of messages agreeing that the small reduction was fair, the tenants obviously heard about DPS being highly favourable to tenants so challenged the small deduction. I lost money and faith in DPS. Won't be using again as they are pushing for commercial companies to carry out the handover so small, private landlords are being squeezed out of the market.
28 februari 2026
Omdöme utan inbjudan
Svar från Deposit Protection Service
Hi
We’re sorry to hear you’re unhappy with our Dispute Resolution Service. Adjudicators are independent and make their decisions based on the evidence received from all parties. They must be persuaded “on a balance of probabilities” that a tenant has breached the terms of their tenancy, and that the landlord or letting agent has suffered, or is likely to suffer, a loss as a result. They also must take into account other factors such as fair wear and tear, remedy type and residual value.
If you believe the adjudicator has made a factual or legal mistake with the decision they’ve reached, please raise a complaint within 3 months of the date the decision was issued using one of the following options.
• Call us on 0330 303 0030
• Email us at contactus@depositprotection.com
• Send us a direct message on X at https://X.com/the_dps, or on Facebook at https://www.facebook.com/DepositProtectionService/
You’ll need to provide the following information when you contact us along with the reason why you’re getting in touch.
• Deposit ID
• Your full name
• Address of property including postcode
• Previous and current email address
• Mobile telephone number registered
• Tenancy start date
• Duration of tenancy
• Rental amount
• Deposit amount
Regards
The DPS Team
very helpful lady on phone
8 juli 2026
Omdöme utan inbjudan
I am grateful for the support I have…
I am grateful for the support I have received from them as a landlord and I would recommend them to everyone. Thank you.
7 juli 2026
Omdöme utan inbjudan
Very helpful service.
Very helpful service.
Mr. Mike really helped me to sort out.
8 juli 2026
Omdöme utan inbjudan
Don't use them for any services
Don't use them for any services. Absolutely gutted to the decision that has been made. Despite providing charges and detailed information on cost incurred they have reduced the amount to "pennies". Next time I will hire DPS services to clean and repair the house after tenants have left .
8 juli 2026
Omdöme utan inbjudan
Svar från Deposit Protection Service
Hi
We’re sorry to hear you’re unhappy with our Dispute Resolution Service. Adjudicators are independent and make their decisions based on the evidence received from all parties. They must be persuaded “on a balance of probabilities” that a tenant has breached the terms of their tenancy, and that the landlord or letting agent has suffered, or is likely to suffer, a loss as a result. They also must take into account other factors such as fair wear and tear, remedy type and residual value.
If you believe the adjudicator has made a factual or legal mistake with the decision they’ve reached, please raise a complaint within 3 months of the date the decision was issued using one of the following options.
• Call us on 0330 303 0030
• Email us at contactus@depositprotection.com
• Send us a direct message on X at https://X.com/the_dps, or on Facebook at https://www.facebook.com/DepositProtectionService/
You’ll need to provide the following information when you contact us along with the reason why you’re getting in touch.
• Deposit ID
• Your full name
• Address of property including postcode
• Previous and current email address
• Mobile telephone number registered
• Tenancy start date
• Duration of tenancy
• Rental amount
• Deposit amount
Regards
The DPS Team
I’ve used this firm for years and it’s…
I’ve used this firm for years and it’s so easy to speak to someone if there’s any issues.Mikee the handler today was excellent with making things very clear on how things work with your deposit.Great service and thanks to Mikee. 👍
8 juli 2026
Omdöme utan inbjudan
the agent handled the situation well
the agent handled the situation well, he had full control.
6 juli 2026
Omdöme utan inbjudan
Excellent Customer Care
the person who dealt with my issue was very helpful, knowledgeable and efficient as well as extremely polite
7 juli 2026
Omdöme utan inbjudan
Query
I spoke to a lady called Sally who was both friendly whilst remaining professional. She answered my query without any hesitation & I am more than happy with the outcome. Sally is a credit to DPS. Thank you
7 juli 2026
Omdöme utan inbjudan
I was answered promptly
I was answered promptly, given precise instructions by Mike. He didn't tell me private information concerning another name on my account, therefore I know my own details will be secure. He walked me through the application process. I know I can call back if I encounter any difficulties and that the company is fair and unbiased
6 juli 2026
Omdöme utan inbjudan
Smooth as silk!
The DPS should be congratulated for running one of the most efficient and helpful services available. Agent Charlie dealt with my query concerning a deposit transfer from a defunct lettings agency account into my new landlord account. She was so pleasant to talk to, understood the situation and arranged an immediate transfer for me. It couldn’t have been smoother, well done and thank you Charlie!
6 juli 2026
Omdöme utan inbjudan
The DPS are so easy to deal with
The DPS are so easy to deal with. The website is great. The staff are amazing. I rang this morning and Mikee was great I could understand him and he talked me through a process to elevate my issues. Would not use any other Deposit protection scheme. The DPS are fantastic!!
3 juli 2026
Omdöme utan inbjudan
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