I was lucky this morning after calling TDS Ireland spoke to a lovely lady and then straight away called TDS England and Wales and unfortunately didn’t get anywhere …. But Andrew Keegans was exceptiona... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently concluded a 6-year tenancy. Knowing my deposit was protected by the TDS gave me the confidence to negotiate a fair settlement with my agency. When we reached an agreement, the TDS was very... Se mer
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Not fit for purpose, obviously heavily in favour of tenants. I was left with £2.5K of damage by tenants, including multiple burn marks on original 1920s parquet flooring, ripped off wall light, damage... Se mer
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I can’t speak highly enough of the service I received from Karen. I had several problems that had been causing me a lot of hassle, and she stepped in and sorted the lot with professionalism and a grea... Se mer
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Företagsinformation
Skrivet av företaget
The Tenancy Deposit Scheme (TDS) is the only not-for-profit, Government-approved tenancy deposit protection scheme in England and Wales, operated by The Dispute Service Ltd. Trusted by landlords, agents, and tenants, TDS offers both a FREE Custodial tenancy deposit protection scheme and an Insurance-backed scheme, ensuring deposits are safeguarded. Should a dispute arise at the end of a tenancy, our free alternative dispute resolution service provides a fair and impartial solution. With a commitment to transparency, efficiency, and excellent customer service, we make deposit protection simple and stress-free.
Kontaktuppgifter
West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, HP2 7TG, Hemel Hempstead, Storbritannien
- 0300 037 1000
- deposits@tenancydepositscheme.com
- www.tenancydepositscheme.com
4,2
Bra
4 tn omdömen
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Generally takes time but acts fairly
24 april 2026
I had a communication problem &…
I had a communication problem & Oluwatosin solved it, in no time & I could relax & carry on with my life. Many thanks
23 april 2026
Omdöme utan inbjudan
Excellent service
Big thanks to Andy K for a stellar service and efficient help with my queries
23 april 2026
Omdöme utan inbjudan
Easy to work through the questions and…
Easy to work through the questions and a very quick final response
Many Thanks
24 april 2026
Thank you so much Ali
Thank you so much Ali , Ali was so great on the call and helped me with everything . Thank you
24 april 2026
Omdöme utan inbjudan
SafeDeposits Scotland Staff Shout-Out
We recently approached SafeDeposits Scotland regarding the making of changes to the landlord and agent data viewable within our respective accounts. Although it was not as straightforward to make these changes as we would perhaps have wished (a number of telephone conversations were required before everything was sorted), Sanaa was very patient and resolute throughout. (When she promised a ‘call back’, this actually did happen!)
23 april 2026
Omdöme utan inbjudan
polite and helpful
Charlie was very polite and helpful with the problem i had.
24 april 2026
Omdöme utan inbjudan
Sanaa was helpful
Sanaa was helpful, she listened and responded to my queries in a politemanner. Much appreciated.
24 april 2026
Omdöme utan inbjudan
Svar från TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you have had a positive experience with our team at TDS!
their guidance was clear.
24 april 2026
Omdöme utan inbjudan
Svar från TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are pleased to hear that you found our guidance clear.
Svar från TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your experience. We are pleased to hear that you found our communication clear.
The refund online is too hard for…
The refund online is too hard for elderly like myself..The website doesnt show the password you are putting in and I cant get it right. They maje it hard to get your money back
24 april 2026
Svar från TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are sorry to hear that you found the online refund process difficult.
We understand that some features, such as password entry, can be frustrating.
If you need assistance, our team is always happy to help guide you through the process and ensure everything is completed smoothly.
Good conversation
Good conversation. Very to the point with everything covered. Polite
24 april 2026
Omdöme utan inbjudan
Svar från TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are pleased to hear that you found our communication clear, polite, and to the point.
we have had no information about was…
we have had no information about was happened to the deposit, which we had asked to be returned to ourselves as the house had been left full of rubbish and filthy, so far it has cost over £5000 in work to get it right. We would never let a house again or use the deposit scheme ever again.
23 april 2026
Svar från TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback.
We can see that in this case, the landlord withdrew consent to use our ADR process. When this happens, we issue an email advising that there is a three-month period to initiate court action.
As we have not received any correspondence or evidence to confirm that court action was taken within this timeframe by yourself, the deposit would have been released to the other party in line with our scheme rules.
A really great company to deal with…
A really great company to deal with .extremely helpful and a positive attitude thank you for your help today very much appreciated
23 april 2026
Omdöme utan inbjudan
Svar från TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your experience. We are delighted to hear that our team assisted you effectively!
Informative, friendly and helpful.
23 april 2026
Omdöme utan inbjudan
Svar från TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are delighted to hear that you have had a positive experience with our team at TDS!
Great protection and easy closure
I recently concluded a 6-year tenancy. Knowing my deposit was protected by the TDS gave me the confidence to negotiate a fair settlement with my agency. When we reached an agreement, the TDS was very proactive—they even called me to verify the details and ensure I was happy to close the dispute. It’s a very professional service that gives tenants peace of mind. Highly recommend.
23 april 2026
Svar från TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are really pleased to hear that the deposit protection gave you confidence throughout your tenancy and helped support a fair outcome at the end.
It’s great to know our team’s proactive approach made the process smooth and reassuring for you.
I spoke to Chris
I spoke to Chris and he clearly answered all my questions regarding deposit schemes and tenancy renewals. He was a fantastic guy.
23 april 2026
Omdöme utan inbjudan
Svar från TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are delighted to hear that Chris provided you with all the relevant answers to your queries.
Svar från TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you have received great service from our team at TDS!
The company is really doing a great…
The company is really doing a great job, when I raised a dispute, less than 24 hours they stepped in and everything was settled amazingly, I collected my full deposit back within a week
23 april 2026
Svar från TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are really pleased to hear that our team was able to step in quickly and resolve your dispute so smoothly.
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