Deposit Protection Service Omdömen 

Call answered quickly and agent exceeded my expectation. He answered my question and then explained processes in detail, which was very helpful.

Cassie was very helpful when my tenants deposit didn’t allocate automatically. Well done Cassie. I thought the money was lost til you came to the rescue and found it and helped it get allocated. ⭐️

After forgetting my email i called for help. Seamus was fantastic, gave me easy to follow instructions and I sorted everything.
Thank you!

I spoke with a lady called Tracey. She guided me through the steps one by one explaining the outcome very clearly.

The auto voice communication is very poor, it was not registering my input and my call was terminated twice. Its only because the human named Michelle helped me sort it out otherwise it may have been a 1 or 0

I was really appalled at DPS's out come after we was given a section 21 just 8mths of renting a house. The landlord wanted to sell the house.
The landlord put a claim for nearly all of our deposit.
His disputed lies that he was claiming for were for things that was either damaged, dirty or worn before we got the keys and moved in.
He also accused us of removing plants from the garden, damaging a couple of sinks and whole load of other stuff.
I sent over 200 high resolution photographs that was time and date stamped proving how clean we left the whole house and garden, plus the landlords inventory that we got from the letting agent before we moved in, which said dirty fridge/freezer, dirty dishwasher, dirty cooker, stained skirting all through the house, rusty pitted taps to the en suite, stained carpets etc.
The house wasn't overly clean when we moved in as we found a set of false teeth in one of the bathroom cupboards plus the landlords personal belongings. 🤮.
So we had good a cleaning session before we moved all our belongings in.
Yet with all the photographs, inventory and other evidence that the landlord and letting agent were lying, DPS awarded the landlord just under half of our deposit.
Because we didn't get all of our deposit back this left us homeless for a few months until we could afford another rented property.

they are great
My landlord had kept little bit less 3000 pounds, and they returned more than 90 pourcent to me !
Mike on the phone was great and helpful when I needed information

They helped us save our deposit and they were very kind and really helpful as well as very respectful towards us.

Great communication and customer service received.

I have been unable to log into my account. On contacting the company they say they cannot locate my name even though I have ID number, address etc
So I have tried to create a new account but can’t do that apparently as I already have an account
Frustrating is an understatement as I am just going round in circles

Ann who supported me today with my queries was very helpful and friendly. Thank you.

Excellent service and very helpful
Michelle also help us as we have some query on topping up rent and add another tenant

Michelle was great. 5*

An excellent service with clear instructions from creating new account to the receiving deposit.

Séamus was professional and accomodating to my questions. I managed to solve my enquiry into my deposit but also update my contact details. Thank you. Update: called up to activate my account. Mikee was very informative and supportive. I have been signposted to websites like justicefortenants.org to know my legal rights before handling the return of my deposit. Thank you both, really appreciate it.

I spoke to Mickey regarding a deposit protection issue and the process for making a claim. He was very knowledgeable, explained everything clearly, and gave me the information and tools I needed to resolve my issue. Thanks again!

Very helpful sorting out an issue I had with my account with you . thank you again for helping sorting my Account

I was helped by Sally, her knowledge and advice was first class as well as being incredibly polite. Sally was prepared to wait whilst I completed the online paperwork and at no time made me feel rushed or flustered.
I could not have had anyone more helpful.