Deposit Protection Service Omdömen 

My account manager Kyle always helpful what more can you ask for!

Michelle was great- really clear in her explanation of what happens next and answered any questions I had fully and professionally. Took me through the site when I got confused and left me feeling informed and prepared.

Michelle provided excellent service with all necessary informations,

After holding a landlord account with this company for over 14 years i was asked to verify my identity again.
No reason given
First documents returned as part of the blank passport page wasn't visible.
My account was locked
I then went to a solicitor to certify the document signed which cost me a fee
Solicitor confirmed everything was in order.
Once again refused.
Impossible situation
Have now opened a new deposit account with another provider. .
Would not recommend due to extremely poor customer service

Update
Thank you for your generic automated response

I was struggling online with DPS activation procedure and phoned the helpline, I was lucky to get Celia helping me, she calmly helped me through the process with great patience and knowledge, a great asset for DPS,
Thanks again Celia
Ken Maughan

Straightforward, simple, everything was processed quickly and easily. A great overall experience

As a landlord if you think you are going to get a fair review from the adjudication system think again.
Is a complete and utter waste of time submitting a dispute with a tenant, because the adjudication system will always vote in favour of the tenants, don't waste your time.

The lady was very patient and professional in her dealings.

Fast and great communication

I was having problems getting my deposit back from my letting agent. DPS have been very helpful & got back to me promptly about the status of my deposit. Very happy with the service they provided.

I am trying to upload evidence and the website does not allow zip files and have called up 4 times today to try and understand how i can send 68 photos. I have been told to upload individually, but this only allows 16. I have been told to send my post as they do not allow evidence to be sent via email. It is 2026 and rather than email they would like me to print off 68 photos and send by post in addition to the amount of time trying to progress matters on their website which is shocking. Super help guy on my 4th call of the day, but the upload is so slow i have no idea whether this will even be submitted. I will not be using this company again, staff are lovely but procedures and website are terrible. I have lost a whole day and still have not submitted the evidence that they are asking for. A duplicate email that i sent to the tenant would have had all of the information and taken 2 minutes.

Your response does not respond properly to my concerns about a website that is not fit for purpose and the fact that you do not have facility for information to be sent via email like every other company in 2026! You are telling me to call but I called 4 times yesterday. How much more of my time would you like to waste ? Like I said other people should use another company if they want to be able to provide information in a normal way. It is completely frustrating!

Just like to say the man that helped me through the process of getting my deposit refunded on vacating my property was extremely helpful ( sorry I forgot his name ) it was on the

I had an excellent experience thanks to Isioma. From start to finish, she was incredibly helpful, patient, and professional. She took the time to understand my situation, answered all of my questions clearly, and resolved my issues quickly and efficiently.

She kept me informed throughout the process, made what could have been a stressful experience feel straightforward, and went above and beyond to ensure I was satisfied.

Thank you again for all your help. I really appreciate it and wouldn’t hesitate to recommend the service based on my experience.

After struggling a little to navigate the system I called and the agent took me through the process extremely efficiently

Excelent customer service, they help me with the claim to receive my deposit back.

very helpful, talked me through everything.

Very helpful. Thank you.

I'm so grateful for the excellent customer service I received from Mikee. I phoned for my deposit ,I didnt know what to do. He talked me through and explained everything clearly. He was kind professional and very patient. He gave me helpful information. It makes a real difference to talk to someone like Mikee who shows willingness to help customers.