Deposit Protection Service Omdömen 

Sally was extremely helpful and kind. I had a couple of questions that I was really worried about but also I was extremely concerned about
However sally has reassured me and explained what I needed to do.
10/10 for communication and also for resolving the problems I had. Thank you sally

Michelle gave me clear and decisive directions as to editing my error when entering a new deposit.
She was polite and patient.

Charlie was fantastic she helped and explained with professionalism

Kevin, the online agent, was very helpful and answered all my questions

The Lady I spoke to was excellent & very knowledgable.

Amazing support via the live chat from Celia, she was very kind and patient and resolved my issue very quickly. Thanks Celia!

If you are thinking about using this company for your landlord deposit don’t. We put our tenants deposit into this company, tenant left it in a very poor condition. Broken smashed door filthy dirty had to order a skip for the rubbish left. We provided photographs of the damage/rubbish and this company sided with the tenant . I would advice you not to use this company search for another .

I got my deposit back very efficiently, slightly more in fact with interest.
I could not fault them in any way, everything was so simple to do to have my deposit returned.

Michelle was very helpful and clarified all my questions with great professionalism and respect.

Very helpful with my queries

In setting up the account the default outcome is to arrange a Custodial account rather than an Insured. So because DPS don't make it clear I had to ring for this to be changed only then to discover that I would need to send them hard copies of the tenancy and proof of ID. I didn't like any aspect of the process but the agent Raff was polite and helpful and agreed to delete my account. I leave with the impression that a Custodial account is the DPS bias.

Update
Thank you for your generic automated response

Kiri was very helpful and went above and beyond

Nice people there, knowledgeable, very focused on customer. Understood and answered all my questions without wasting time.

The process was really simple and quick. I was sent a link to click on and just needed to add my bank details. The money was in my bank after only a couple of days.
It was exceptional service and the staff were excellent.

The Deposit Protection Service handled my claim quickly and professionally. Every stage — from the initial claim to the statutory declaration and final payment — was clear and well‑communicated. Staff responses were prompt and courteous, and the process worked exactly as described. I received my deposit without any issues. Excellent, reliable service that gives landlords real peace of mind.

I had been renting at the same address for 13 years. During that time I got married, so changed my name, which then led to changing my email address.

I couldn’t remember the old email address or password, so phoned DPS. They were very friendly and helpful, and sent me a link straight away so I could fill out the necessary paperwork.

My deposit was in my bank account in just a couple of days.

Very efficient service.

It was quick, efficient and professional. I am completely happy.
I have received some interest, but I transferred it to a charity.

Very easy to use and fast payment

It would have been five stars but someone misspelled my e-mail address which made my recovering the deposit more difficult. That said, they did eventually sort it out.
It is a great idea to have the security deposits held by a third party as there is then do doubt the money has in fact been lodged somewhere secure.

The site works well, clear and easy to use. My only concern is being forced by the government to use such a site, where the tennants money is deprecating as no interest is paid.
Im sure tennants would appreciate it if their secure bonds could at least increase with the rate of inflation