Deposit Protection Service Omdömen 

My landlord submitted a fake invoice for a lock repair and replacement - the flat was in West London, yet the invoice was from a small locksmith in Colchester, a company with no branches in London and no logical reason to send a technician 100 miles away.

Instead of rejecting this clearly suspicious and unverifiable invoice, DPS supported the landlord and deducted £300 from my deposit.
No proper verification, no basic checks, nothing.

This experience has completely damaged my trust in DPS. If a landlord can upload a fabricated invoice and DPS accepts it without any investigation, then the system simply does not protect tenants the way it claims to.
I can no longer rely on this company
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UPDATE - In response to DPS reply
This generic response completely misses the point. We already submitted all the required evidence to your adjudicators. We clearly showed them the 100-mile distance between this supposedly "local" Colchester locksmith and our flat in West London. We explicitly pointed out how entirely illogical and obviously fake this is—what locksmith travels 100 miles across the country just to repair a single lock?

Despite this massive red flag, your "independent experts" completely ignored basic common sense and rejected our evidence with absolute certainty, choosing to approve a fabricated invoice instead.
I am truly sorry I ever trusted this so-called "protection" service; it honestly feels like a scam. If I had realized how you operate earlier, I would have never protected the deposit for my new house with you. Unfortunately, this ridiculous decision was made only after my new deposit was already in your hands.

very confusing to setup as a landlord, generating delays in returning deposits.

So much patience time andnothing to much trouble.explained everything to the full

Easy and fast, with no issues!

The young man was very helpful and sorted my problem straight away

Easy to get deposit returned. No complaints at all

The team at DPS are all extremely helpful, professional and provide both compassionate and quality service. I had prompt service both on phone as well as email responses. Their online services are also easy to access - especially wgen one of the customer services person * Cathy? guided me to complete the process.

Michelle was very helpful and efficient

Very easy, quick to place new deposit.

I like DPS service because it feels safe & secure. Whats more it gives interest to the depositer which they can receive when they leave the property and get their deposit back.
Due to the way I rented my flat this time I was being encouraged to use another service. It doesnt offer the same benefits so I created my own contract so I could use DPS as my deposit holder again.

Very easy process. Much more straightforward than what I was expecting. I was expecting it to be complex for some reason.
I hope the process is as smooth when the time comes to have the deposit returned.

As a tenant I did not know what to expect, once the Landlord confirmed my deposit monies could be returned it was a quick efficient and painless experience
Deposit monies was in my bank with in a few days and I donated my interest to charity which was not much considering you had my money for nearly 5 years.

Samuel was extremely helpful and clear and polite. He answered every question I had and all completed in quick time. He did not waste my time. It was so refreshing to deal with a company that puts the client first.

Cassie your adviser was excellent, being very clear and efficient.

I was told by the owner of the property( Almost a week after we had it professionally cleaned) had given the all clear to release our bond? Then ringing the Estate agents they stated they had no such correspondence! Then back to the owner who said he will contact all six agents to do said!! It is now almost a month post leaving that our monies are STILL not back with us. For people who are in dire need this is awful!!

It was wonderful interacting with Mitchelle, and she resolved all my queries.

I needed some precise information to rectify a mistake in registering a deposit and Michelle gave me excellent advice with great patience and courtesy.

Michelle was very helpful and patiently on the phone and helped me to sort my problems

⭐⭐⭐⭐⭐ Exceptional service from Liam Ferris – an absolute credit to DPS

I genuinely cannot praise Liam Ferris highly enough.

After having difficulties recovering my deposit and struggling with the technical side of the process, Liam was the person who finally helped me get everything sorted and recover my money. What impressed me most was not just that he solved the problem, but how he treated me throughout the entire process.

Liam is only 19, yet he showed a level of patience, professionalism and customer care that many people with years more experience could learn from. He was incredibly patient, friendly, down-to-earth and never once made me feel embarrassed or uncomfortable for not being particularly confident with technology. He explained things clearly, took his time and genuinely seemed to care about getting the problem resolved.

Something I especially respected was his honesty. Whenever there was a detail he wasn’t completely certain about, he didn’t guess or simply tell me something for the sake of giving an answer. Instead, he would politely ask whether I was happy to be placed on hold while he checked and obtained the correct and accurate information for me. That may sound like a small thing, but in customer service it makes an enormous difference. It builds trust, and it showed me that Liam genuinely cared about giving me the right information rather than the quickest answer.

He was professional without being robotic, friendly without being dismissive, and patient from beginning to end. Thanks to him, something that had become stressful and frustrating was finally resolved.

For someone so young, Liam has an exceptionally mature approach to customer service and dealing with people. If this is the standard he is already working at at 19, I have absolutely no doubt that he is going to go very far in his career.

DPS are extremely lucky to have Liam Ferris representing them. Employees like him are the people customers remember, and I sincerely hope his managers recognise what an asset they have.

Thank you so much, Liam. You didn’t just help me recover my deposit, you made the whole experience infinitely easier through your patience, kindness and professionalism.

A very well-deserved 5 stars. ⭐⭐⭐⭐⭐

Brilliant would be an understatement for Ifeoma , She was so kind helped me patiently step by step first to reset the password then to log into download deposite protection certificate. She is a Star and could not have asked for anything more as she has sorted out my issues. Hattsss offff to her. Thanks IFeoma