Deposit Protection Service Omdömen 

This is a straightforward no nonsense, easy to set up site,
I can fully recommend using DPS.

Truly the smoothest stress free experience I have had with customer service. Thank you Anne

Lovely talking to Tracey K today. She helped me get all the information I needed. Very grateful and reassured.

Very unhelpful. Just trying to get basic information out of them you have to wait forever on hold. They will do the absoulute bear minimum and make everything your responsibility. Their Statuatory declaration form doesn't make sense

Very calm and helpful operator helped me. Only reason to give 4stars a s that I don’t know why my email address was not recognised by the system in the first place (given that it hadn’t changed).

Thank you Ms Michelle. You have fixed my issue on the phone and the procedure is done in 2 minutes. Very Happy Tenant

DPS are completely biased in favour of tenants. Landlords beware. Our last tenants stole a lot of the contents when they left and DPS only awarded a fraction of the replacement cost as a deposit deduction. The tenants also vandalised the wooden kitchen worktops by constantly leaving unwiped up water on them and not reporting a leaking kitchen tap. DPS allowed no deduction at all from the deposit for all the permanent damage caused. We’re absolutely disgusted!
The DPS guidelines used by the adjudicator are essentially encouraging tenants to steal whatever they like, as only a very small deduction will be made from the deposit, based on an absurdly low so called ‘fair value’. We sourced replacement items at the lowest possible cost, secondhand and in similar condition if we could, but this was still far more than the adjudicator allowed. Similarly, treating the substantial damage to the kitchen wooden worktops as ‘fair wear and tear’ is simply encouraging tenants to abuse the property however they like. We provided before and after photos of the worktops, which now have black rot stains all over them and are very unsightly, when they didn’t before. If the worktops had been regularly wiped to remove standing water there would have been no damage. We provided all the evidence we could, so this was purely a case of the adjudicator supporting the tenants against the landlords, which is correctly described as bias!

I phoned yesterday and the person didn’t send me the links that I needed, I phoned again today and Michelle was very helpful, I received a text and the emails I needed whilst I was still on the phone, very easy to talk to and very helpful.

Clear process. Easy to set up and good secure access. Quick, efficient service all round

Easy and hassle free and service also 100% trusted platform

Ann was very patient and professional

Just easy to both deposit money and return it when needed.

Really easy to deal with the DPS. No problems getting the tenant's deposit into the scheme or dealing with the end of tenancy.

EASY TO USE
ALL IS WELL

Was straight forward and got my deposit back the every same day of me moving out of the property. Two days later it was returned to my bank account

Getting back my deposit was a simple and fast process though I was disappointed at the accrued interest.

Really swift returning the deposit at the end of the tenancy

Super service easy simple to use and set up !

Why can your system not be triggered to serve the prescribed information directly to the tenant?

To make it worse agents/landlords need to download the T&C's, Cert and Prescribed Information as three different documents and serve together - the fact you cannot even download one PDF with all three I find quite poor too.

After 1 months of waiting cant see my money back. explication need agent to respond
Fist and last experience DPS