Bonjour, je lit vos commentaires (si ils ne sont pas fictif lol), et je suis étonné de lire que certaines personnes n'ont pas été livré?? J'ai commandé le 11/09/23 numéro (MAXBRAK4132113189463)... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Katastrophale Firma! Kein Kontakkt, keine Adresse, keine Kommunikation! Uhr war nach 3 Tagen kaputt, teilweise wäre der Kaufpreis bis max. 30% erstattet worden, von Ersatz oder Garantie kein Wort. Sei... Se mer
Företaget har svarat
UPDATE 25/03/2024: Intussen kreeg ik antwoord van Decovry. Het bedrijf werd overgenomen en er is een nieuwe structuur op poten gezet. Ondanks het feit dat het een nieuw bedrijf is dat niets m... Se mer
Företaget har svarat
Decovry went out of their way to get my purchase delivered to Italy. They were very responsive when I realised the courier had transcribed my address incorrectly and ensured the delivery reached me.... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Decovry.com features weekly sales of unseen home and decoration brands, with a focus on authenticity and sustainability. We cooperate with designers and brands worldwide and are very passionate about the story behind the designers and brands. As Decovry works directly with the brands we can offer exclusive products at special discounts.
Kontaktuppgifter
4,0
Bra
4 tn omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från DECOVRY
Thank you for sharing your positive experience with us! We're delighted to hear that you found our service fast and the quality of our products excellent.
Providing swift service without compromising on quality is what we strive for, and your feedback is a wonderful affirmation of our efforts. We're grateful for your support and are here to continue delivering the high standards you expect from us.
If there's anything more we can do for you, or if you have any suggestions, please feel free to reach out. We look forward to serving you again soon!
Best regards,
Puntual delivery and perfectly wrapped
23 februari 2024
Svar från DECOVRY
Thank you so much for taking the time to share your experience with us on Trustpilot. We're thrilled to hear that you were pleased with the punctual delivery and the care taken in packaging your order. Your kind words mean a lot to us and serve as a testament to our dedication to providing excellent service to our customers.
We truly appreciate your support and hope to have the opportunity to serve you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards
Problème de transporteur mais très bon SAV Decovery
S'il est aisé de commander, il s'avère difficile de recevoir sa commande : un transporteur qui certifie plusieurs passages avec le destinataire absent alors qu'il n'est jamais passé et donc une commande que j'attends encore et toujours.
Mise à jour : Produit enfin reçu ! Grande réactivité de Decovery.
1 mars 2024
Svar från DECOVRY
Thank you for bringing this matter to our attention and sharing your experience with us. We sincerely apologize for the inconvenience you've faced with the delivery of your order.
We understand how frustrating it can be to encounter issues with the delivery process, especially when it doesn't align with the information provided by the carrier. Please know that we take such feedback seriously, and we will investigate this matter further to ensure it doesn't happen again.
In the meantime, we're here to assist you in any way we can to resolve this situation and ensure that you receive your order promptly. Please don't hesitate to reach out to our customer service team, and we'll do everything in our power to assist you.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Warm regards,
Svar från DECOVRY
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your order to be exactly as expected and that you're pleased with the quality of the product.
Customer satisfaction is our top priority, and we're thrilled to know that we've met your expectations. Should you have any questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help!
Once again, thank you for choosing Decovry.com. We truly appreciate your support.
Best regards,
Svar från DECOVRY
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you were satisfied with the fast delivery, great product, and competitive pricing.
Ensuring a seamless shopping experience for our customers is incredibly important to us, and we're delighted to have met your expectations. Your feedback motivates us to continue delivering exceptional service.
Should you need anything else or have any questions in the future, please don't hesitate to reach out. We're always here to help!
Warm regards,
Schnelle Lieferung und Ware wie…
Schnelle Lieferung und Ware wie beschrieben - bestens !!!
28 februari 2024
Svar från DECOVRY
Thank you very much for your positive feedback! We're delighted to hear that you were satisfied with our fast delivery and the quality of the product. Your satisfaction is important to us, and it's great to know that we met your expectations.
If you have any questions or need further assistance in the future, please feel free to reach out. We're always here to help!
Best regards,
(steel wine rack
have received the item (steel wine rack).
Unfortunately one side of the wine rack was bent.
Because we placed the wine rack under a hanging dresser
the bending is less visible. Especially when there are wine bottles in it. But I do believe that such a delivery is not appropriate. There was no visible damage to the packaging at all. I therefore assume that the wine rack was already bent before packing. I think this is a bad thing and bad advertising.
I don't think I will buy here again next time.
Very sorry about the purchase.
27 februari 2024
Svar från DECOVRY
Certainly! Here's a response:
Dear [Customer's Name],
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced with your steel wine rack.
We're truly sorry to hear that one side of the wine rack arrived bent, and we understand how frustrating this must be. Please rest assured that this is not the level of quality or service we aim to provide.
We take the quality of our products and the satisfaction of our customers very seriously. We will investigate this matter further to understand what went wrong in the packaging or shipping process to prevent such incidents from happening in the future.
We appreciate your feedback, as it helps us improve our services. We completely understand your hesitation to shop with us again, but we hope you'll reconsider. If there's anything we can do to make this right for you or assist you further, please don't hesitate to reach out to our customer service team.
Once again, we apologize for the inconvenience, and we thank you for your understanding.
Warm regards,
a mockery, not trustworthy
Used to be a long time customer. My last order from October 2022 is when I started having problems. Part of the order was cancelled due to stock problems and I was reimbursed for that. Then the waiting and emailing game started for the remaining two items - they kept saying the items were available, then there was something else, then they'd send them, then they didn't, and so on and so forth.
Then they went BANKRUPT in 2023.... did they inform the customers? No, of course not. I kept chasing them for answers, and each time the answer would be different. Chased them just the other day, and they told me that now they are a different company so they can't reimburse me, and that I should submit my claim to the notary. Who of course replied that I will not be reimbursed as there are too many creditors... hahhahaha.... and the "new" Decovry offered me a 20 eur voucher.... which is beyond mockery really. Why would I go spend money in a company that still owes me money? And the voucher is of course less than what I have lost to them.
5 februari 2024
Omdöme utan inbjudan
Svar från DECOVRY
We sincerely apologize for the frustration and inconvenience you've experienced with your order and the subsequent issues following our transition to a new company structure. We understand how disappointing it can be to face such challenges, especially after being a loyal customer for so long.
Our intention was never to make a mockery of the situation or to come across as untrustworthy. The process it imposes have unfortunately placed constraints on our ability to resolve customer issues as swiftly and satisfactorily as we would like. We deeply regret that this process has led to a lack of clear communication and resolution for your case.
Regarding the compensation offered through the voucher, we recognize that it does not cover the full extent of your loss. While our current constraints limit our ability to provide full reimbursement to all our affected customers, we offered the voucher as a gesture of goodwill, hoping to regain some level of trust and provide you with an opportunity to experience the new direction our company is taking.
We understand if this does not meet your expectations or rectify the inconvenience you've faced. Our customer support team is dedicated to finding the best possible solution within our current limitations.
Please feel free to reach out to us directly with any further questions or if there's anything specific you'd like us to consider that might help in making this situation right for you. Again, we apologize for the situation and the frustration it has caused. We're committed to learning from these challenges and improving our service moving forward.
I L O V E the products
Quick delivery and I L O V E. the products,.... really awesome quality and style,...
15 februari 2024
Svar från DECOVRY
Thank you so much for your glowing review! We're thrilled to hear that you love our products and were pleased with the quick delivery. Your enthusiasm for the quality and style of our items means the world to us.
We're always striving to bring the best to our customers, and feedback like yours inspires us to keep pushing the boundaries. If there's anything else we can do for you, or if you have any suggestions, please don't hesitate to reach out.
Thank you again for choosing us and for sharing your experience. We look forward to serving you again soon!
Warmest regards,
Ordering and delivery were quick and…
Ordering and delivery were quick and easy. Gladly again! 👌👍😊
7 februari 2024
Svar från DECOVRY
Thank you for taking the time to share your positive experience! We're delighted to hear that both the ordering process and delivery met your expectations for speed and ease. Your satisfaction is our top priority, and feedback like yours reaffirms the hard work we put into every aspect of our service.
We're looking forward to serving you again and hope to continue exceeding your expectations. Should you need anything or have any suggestions, we're just a message away. Thank you again for choosing us, and see you soon!
Warm regards,
+quick and friendly response to…
+quick and friendly response to problems
+fast delivery for first order
+product price/quality seems ok
-had some technical issues with the webshop/shopping basket
-slow delivery and less information on second order
6 februari 2024
Svar från DECOVRY
Thank you for sharing your feedback with us. We're pleased to hear that you experienced quick and friendly responses to your inquiries and were satisfied with the fast delivery and price/quality ratio of your first order. Our team works hard to ensure our customers receive the best service and products, and your positive comments are greatly appreciated.
We also want to extend our sincerest apologies for the technical issues you encountered with our webshop and the slower delivery and lack of information regarding your second order. We understand how important a smooth shopping experience and timely updates are, and we're genuinely sorry for any inconvenience caused.
Please know that we are actively working on improving our webshop's functionality and streamlining our delivery processes to ensure more consistent and informative communication with our customers. Your feedback is invaluable to us as it helps us to identify areas where we can improve.
If you have any further concerns or need assistance, please don't hesitate to reach out to our customer service team. We're committed to ensuring your satisfaction and would love the opportunity to make things right.
Thank you for your understanding and for giving us the chance to serve you. We hope to provide you with an improved shopping experience in the future.
Warm regards,
Svar från DECOVRY
Thank you very much for your kind review! We're delighted to hear that you experienced both quick and correct delivery, and that you're pleased with the article. Our team works hard to ensure a seamless experience from order to delivery, and it's always rewarding to hear when we've succeeded.
We appreciate your feedback and are here to continue providing you with high-quality products and service. If there's anything else we can do for you, please don't hesitate to get in touch.
Looking forward to serving you again soon!
Best regards,
Absolutely perfect on time
5 februari 2024
Svar från DECOVRY
Thank you so much for your fantastic review! We're overjoyed to hear that everything was absolutely perfect and delivered on time for you. Timeliness and perfection are priorities for us, and it's rewarding to know we've met your expectations. If there's anything more we can do for you in the future, please let us know. We're looking forward to assisting you again!
Perfect and good quality.
2 februari 2024
Svar från DECOVRY
Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you found our products to be perfect and of good quality. Our team works hard to deliver the best possible experience, and we're glad to see that reflected in your recent experience with us. Should you need any more assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again!
All in all quite good.
17 januari 2024
Svar från DECOVRY
Thank you for sharing your feedback with us! We're pleased to hear that your overall experience was quite good. Our team is always looking for ways to improve and deliver the best possible service, so if you have any suggestions or specific areas you think we could do better in, please don't hesitate to let us know. We value your input and look forward to the opportunity to serve you even better in the future.
Svar från DECOVRY
Thank you for sharing your positive experience! We're thrilled to hear that everything went smoothly for you. Your satisfaction is our top priority, and we look forward to serving you again in the future. Best regards
Geweldig mooie en betrouwbare online winkel.
Ik ben er erg blij mee stonefire.
Één is een ongelukje mee gebeurd.
Maar heb een nieuw glas kunnen bestellen.
Goed advies en goed geholpen.
11 januari 2024
Svar från DECOVRY
Beste, Hartelijk dank voor uw positieve beoordeling op Trustpilot. We zijn blij te horen dat u tevreden bent met uw aankoop bij Decovry. Het spijt ons te horen van het ongelukje, maar we zijn verheugd dat we u konden helpen met het bestellen van een nieuw glas. Uw tevredenheid en het bieden van goed advies zijn voor ons erg belangrijk.
We hopen u in de toekomst weer van dienst te kunnen zijn. Mocht u nog vragen of behoeften hebben, aarzel dan niet om contact met ons op te nemen.
Met vriendelijke groet,
Nieuwe website maar geen nieuwe streken!
Vandaag een mailtje gekregen van Decovry:
We're excited to unveil our brand-new website and our 2030 vision.
Nou, trap er niet in!!! Ondanks diverse beloftes en toezeggingen wacht ik nog steeds op 3 dure artikelen. Al eens van naam veranderd maar waarschijnlijk dezelfde dubieuze praktijken.
26 januari 2023
Omdöme utan inbjudan
Svar från DECOVRY
Beste Lenneke,
Bedankt voor uw feedback en voor het delen van uw zorgen. Wij begrijpen uw frustratie volledig en willen graag benadrukken dat Decovry recentelijk onder nieuwe eigenaars is gekomen.
Met onze vernieuwde website en onze visie voor 2030 streven we ernaar om onze klantenservice en leveringsprocessen aanzienlijk te verbeteren. Wij betreuren het ten zeerste dat u nog steeds wacht op uw bestelling en bieden onze oprechte excuses aan voor het ongemak dat dit heeft veroorzaakt.
Wij willen u verzekeren dat dit soort problemen niet overeenkomen met de normen en waarden van ons nieuwe team. Wij zijn vastberaden om elke klant een positieve ervaring te bieden en zullen alles in het werk stellen om dit probleem zo snel mogelijk op te lossen.
Om u beter van dienst te zijn, zouden we graag rechtstreeks contact met u opnemen om uw specifieke situatie te bespreken en een bevredigende oplossing te vinden. Kunt u alstublieft contact met ons opnemen via contact@decovry.com , met vermelding van uw bestelnummer?
Wij waarderen uw geduld en kijken ernaar uit om jou te helpen in dit probleem.
Met vriendelijke groet,
Decovry continues under same name but no Guanrantee
After several complaints, Trustpilot and others, I must admit that Decovry did offer a purchase voucher for half of the initial amount of the defect product. Ok, they operate under same name as before and could therefor not respect their old guarantee on products ... After several months of complaining, some satisfaction. Wish the new company success with respect for their customers.
2 januari 2024
Omdöme utan inbjudan
Svar från DECOVRY
Dear,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your dissatisfaction with our service, especially regarding our product guarantee. We understand how important it is for our customers to feel confident and supported in their purchases.
We would like to clarify that while Decovry is now under new ownership, our commitment to honoring supplier guarantees remains unchanged. We strive to maintain the quality and service standards that our customers have come to expect from us. If there has been any misunderstanding or miscommunication regarding the supplier guarantee claim, we sincerely apologize and are eager to rectify this situation.
Your satisfaction is paramount to us, and we are committed to improving our services and rectifying any issues that our customers face. We appreciate your patience and the opportunity to address and resolve your concerns.
Looking forward to hearing from you and thank you once again for your feedback.
Fast delivery and quality product
15 januari 2024
Svar från DECOVRY
Dear,
We're thrilled to hear that you were satisfied with the speed of our delivery and the quality of our product! Your positive feedback means a lot to us. It's customers like you who make our job wonderful. We look forward to serving you again in the future.
Thank you for choosing us and for taking the time to leave a review.
Best regards,
Detta är Trustpilot
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