Decorating Centre Online Omdömen 

Good prices and products. Also really helpful staff with great service and advice when ordering non-standard orders.

We are lucky to live close enough to travel to the Shop in Coundon and my review is for my shopping experience face to face.

We would like to thank this company for the amazing customer service we experienced on Friday and Saturday. The man who helped us went the extra mile to help us find the perfect match for the job, firstly recommending a brand and type of paint and then advising us it could be mixed to match any brand or colour!
The finished result is perfect and we wouldn’t have been able to get the colour right without his expert help. He even allowed us to come back the following day and have the shade adjusted slightly! We are so happy with the colour match and it’s rare to experience such excellent customer service! This shop really does go the extra mile for their customers and we would highly recommend them.

I don't normally leave reviews but the customer service I received was incredible so here I am! I ordered two colour matches from DCO and was super happy with one but had issues with the second (no one's fault just a variance in the colour match). Helen went out of her way to rectify this for me. Would 100% recommend to anyone to order paint from here, as I will do in the future.

Helen is a legend. Something - totally out of Decorating Centre Online's control - went wrong with my order and the service to put it right was nothing short of exceptional. Amazing customer care, will 100% be using again.

The company had just the paint I needed to complete a project I’m doing . It was a good price in comparison to other sites. I spent enough to get free postage which arrived within 2 days. I also received a lovely “thank you for your purchase “email from Hellen. Highly recommend this company for all your decorative needs

Excellent service and good price, delivered the next day by DPD (easily the best delivery service in our area). Will definitely use again and great to support a UK based small business. What's not to like.

So convenient. Just the paint I needed at a very good price and it was delivered the next day, very well packaged.

Exceptionally quick service, definitely recommend and definitely use again

My first order, no problems.

Fantastic service delivered so quickly and the web site is so straight forward when you want to actually have it mixed to your required colour. And I tested the colour match next to the original brands tester and it is identical. So will definitely use this company again and very soon. Would definitely recommend.

Great company, customer service really helpful. Highly recommend

Sent the correct item I ordered, love the dulux heritage range of colours and the paint is lovely to use. It was the colour match and matched a velvet Matt version I’d already used very closely. Which is great seems it’s eggshell so a different finish.
Won’t hesitate to use again as was cheaper then the dulux centre down the road.
Very pleased.
Arrived when they said it would, well packaged.
Thank you

We ordered about £200 of paint to redocarate our livingroom. The order was placed on Mon evening with a next day delivery option, but it only arrived on Fri due to issues with delivery. The tracking info would show the parcel due for delivered "tomorrow"; however, the parcel would not arrive, and the delivery date would shift by one more day. On Wed, one of the 4 items we had ordered arrived, but no idea what had happened to the other 3.

We were meant to leave for holidays on the Fri, and had arranged for the decorator to do the works while we were away. As the remaining items had not arrived by Thu night, and as the tracking info were so unreliable, our only option to ensure the decoration could start on time was to buy paint from a local decorating centre.

The DCO items were eventually delivered on Fri 13:00, when we had already left. One of the items was still missing.

Overall, due to a 3 days delay in the delivery, we ended up paying over £200 for paint that we will not use and can't be returned as it was color match. So far, neither DCO nor DPD has taken financial responsibility for the delay.

My recommendation is to place your order at least 1 week before (especially if you are using color match which cannot be returned) to account for situations like ours, where the parcel is lost and nobody will take responsibility for the delay.

When we notified abiut the delay, the DCO customer service has been very responsive and tried their best to chase the delivery company. However, we receiced no reply to our complain and (even partial) refund request.

First rate service. Every step of the process was efficient, a professional company. I will buy from them in the future. Many thanks to all those staff in the chain, you are appreciated.

We are so glad we found this website. Was trying to look everywhere for a small can of Dulux white trade paint, couldn’t find anything smaller than 2.5L, but we only needed it for a few little touchups on our rental. We were really happy to stumble across DCO’s website where we were able to find a 250ml can. Parcel was well-packaged and sent quickly, and the price was really fair! We are very happy with our purchase and highly recommend!

It was the first time that I’ve used the DCO and I’m impressed. It was easy to order the paint and it was delivered promptly in extremely robust packaging.
I’ll definitely use them again

Fantastic customer service! Ordered the paint, arrived next day and was really well packaged. I ordered the Sadolin Superdec colour matched to a Farrow and Ball and the match was phenomally close to the original. Paint was very competitive in price - another store had the same for £20 more. I'll certainly be purchasing from you again.

Simple solution to having paint next day!
Neatly and safely packed.
But most important is the value for money - a local decorating supplier wanted to charge almost double the price for the same colour mix paint !
Very happy customer!!

Great service and the colour was perfect. Fair price and kept updated throughout. Will definitely use again.

I recently needed paint and decorating supplies for a new project and came across DCO Decor
. Before placing my order, I called the company with a few questions in mind, and the lady I spoke to on the phone was extremely energetic, professional, and genuinely helpful. She took the time to explain everything clearly and made me feel confident about ordering from them.
Even though the company is quite far from my area, my order arrived surprisingly quickly. Everything was packaged very securely and professionally, which immediately showed the level of care they put into their service.

I also want to mention the delivery driver, who was very polite, respectful, and arrived exactly on time. These days, good customer service from start to finish is rare, but this company really impressed me.
Excellent experience overall — professional service, fast delivery, great communication, and quality packaging. I will definitely be using them again for future projects and highly recommend them to others.