Really impressed with how this was dealt with. There was an issue with my original delivery, which was obviously frustrating, but the customer service afterwards was excellent. It was sorted ou... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bespoke service. I found a broken spoke on my rear wheel. I had a spare from the wheel manufactures but no tools to fit or tension the replacement. Cykel House fitted the replacement spoke, trued the... Se mer
Företaget har svarat
Really helpful when I had a technical question on the phone, supplied the exact parts I needed and delivered pretty quickly. Thanks 😊
Företaget har svarat
Ma commande c'est bien passés globalement, avec un temps de latence au démarrage… mais au final, le suivi a été assez rapide et la livraison c’est passé sans encombre 👍 ☝️Un Grand Merci, à l'équi... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Cykel house is an independent bike shop, coffee shop, workshop with custom builds also thrown into the mix. We aim to give the best customer service and serve customers with the best products available. We specialise in EVIL bikes, Ohlins, industry nine, EXT, burgtec etc. Call in and have a North Star coffee, chat bikes, products, whatever you want. We love a good chat.
Kontaktuppgifter
Francis street, Castleford, Wf10 1HF , Wakefield , Storbritannien
- 01977 520852
- Hello@cykelhouse.com
- cykelhouse.com
4,7
Utmärkt
258 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Super fast service and extremely…
Super fast service and extremely professional and fair to deal with.
13 maj 2025
Svar från Cykel House
Hi, thanks for the review! It means a lot that you’re happy with our service. Thank you.
Svar från Cykel House
Thanks a lot for the review David! Hugely appreciated. Thanks for using us.
Error fixed
Had an issue with the wrong part sent. Cykel House paid for the return postage and got me the part needed in good time
Judge companies on how they manage a mistake and you can't go far wrong 👍🏻, I'd definitely use these guys in the future
20 maj 2025
Svar från Cykel House
Thanks for the review it means a lot! Apologies again for the issue but I’m glad we managed to resolve it for you. Thanks again for using us.
Trustworhy and speedy knowledgeable service
Trustworhy and speedy service. Knowledgeable but in a friendly chill way. Received the required information to track my order.
6 maj 2025
Svar från Cykel House
Thanks for the review Aidan it’s really appreciated. Glad your experience was a good one 👊
Svar från Cykel House
Thank you for the review Steve. Hugely appreciated. It makes a massive difference to us in many ways. Thank you.
Svar från Cykel House
Thanks for the review! It really means a lot to us. Thank you.
Quality equipment at reasonable prices
Quality equipment at reasonable prices. Unfortunately an item I had purchased was showing In Stock on the website but it actually wasn't available.
They emailed me shortly after the order giving me the option for a refund or to wait. I opted to wait, however I received no updates on my order and had to ask a number of times for an update, therefore communication could have been improved whilst they awaited a response from their supplier.
11 april 2025
Svar från Cykel House
Hi David, thanks for leaving an honest review. Unfortunately we do have products that are custom order and these products do have disclaimers on them in red writing stating to contact us, should you require an ETA. Apologies the order took longer to get to you than you had originally hoped. Thanks again.
Great but wish it did DHL insteaf of Fedex
Really good store with many choices. Only complaint is international delivery. The shipping takes almost 3 weeks, but i guess its not the stores fault, but Fedex itself. Other than that great store and the support is friendly and answers fast. I can see myself buying again if not in hurry.
24 april 2025
Omdöme utan inbjudan
Svar från Cykel House
Hi, thanks for your kind and honest review. We really appreciate it and will take on board what you have said. We have had some really fast deliveries even to Australia. So il check what courier we used then. Thanks again, your feedback helps us to make sure we make the right decisions when choosing couriers.
I have waited two weeks for my order…
I have waited two weeks for my order and have had no updates whatsoever, very slow.
10 april 2025
Omdöme utan inbjudan
Svar från Cykel House
Hi Oliver, could you provide us with your order number please. I can’t find an order under your name. Your order shouldn’t have taken two weeks unless we have informed you otherwise. Please let us know so we can look into this for you. Thanks
Helpful as ever
Helpful as ever, fitted me in same day for a gear service between jobs, which i really appreciated and none too expensive to boot. Great small independent bike shop, where nothing seems too much trouble.
31 mars 2025
Omdöme utan inbjudan
Svar från Cykel House
Thanks for taking the time to leave a review! It’s great to get positive feedback like that. Thank you.
Great efficient service 👍🏼
17 mars 2025
Svar från Cykel House
Thanks for the review 👊 really appreciated.
Great communications and personal touch…
Great communications and personal touch regarding the progress of my order.
21 januari 2025
Svar från Cykel House
Hi, thanks for the review. Every review is really appreciated and helps shape everything we do. Thank you. 👍
Great service
Great service, kept me informed about order. Will be a returning customer.
24 januari 2025
Omdöme utan inbjudan
Svar från Cykel House
Thanks for the review. So glad you’ll be a returning customer 🤘thanks for using us.
Great experience
Great experience, good communication. Definitely recommend
23 januari 2025
Omdöme utan inbjudan
Svar från Cykel House
Thanks for the review William! Glad you’re happy with the experience. 👍
Great Service!
Sent what I needed super quickly and I got sent a 10% discount before I ordered which saved me a fortune so thank you very much!
16 januari 2025
Svar från Cykel House
Hey Lars, glad you’re happy with your purchase. Hope you enjoy you new bit of Swedish gold 👊
Very helpful guys good advice and super…
Very helpful guys good advice and super quick delivery!
20 december 2024
Omdöme utan inbjudan
Svar från Cykel House
Thanks for the review Alex!! Glad your happy with our service
The order required the distributor to…
The order required the distributor to be involved but I was informed on realistic eta of the package arrival and then on every step of the processing. Overall good experience 👍🏻
16 oktober 2024
Omdöme utan inbjudan
Svar från Cykel House
Thank you for leaving a review it’s massively appreciated. 👍
Great products and better pricing
Good service with great products that have great prices to match. Worked out cheaper to freight my order to Australia, than what I would normally pay for the same thing in Australia. Only company that I could find online that is able to supply Hope carbon cranks, in all colours and sizes without overcharging, and without a ridiculous wait.
P.S. I would have given 5 stars except I never received a “shipped” notification.
28 september 2024
A company that does not stick by what…
A company that does not stick by what they advertise online. I was looking for a new frame as a birthday present to myself. A quick google search came up with this shop having the frame at the best price. Whilst on the website a box pops up on my screen saying if I sign up I get 10% off my first order, awesome. Went ahead payed and ordered the frame. 5 days later I get an email from someone called Gavin. Saying they can’t sell me the frame because with the 10% discount they will be loosing out.
This is a shop that advertises false prices and discount offers on their website.
26 september 2024
Svar från Cykel House
Hi Omar, thanks for leaving an honest review. Yes you are correct the discount code doesn’t work on products that have large discounts already applied. This is in the terms and conditions. Also the same reason why we can’t offer finance on discounted products. It isn’t a false price, the frame is £489 instead of £629. The discount code works on the thousands of other products we sell and has happily been used by many customers. Thanks again for the review. 👍
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