Really impressed with how this was dealt with. There was an issue with my original delivery, which was obviously frustrating, but the customer service afterwards was excellent. It was sorted ou... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bespoke service. I found a broken spoke on my rear wheel. I had a spare from the wheel manufactures but no tools to fit or tension the replacement. Cykel House fitted the replacement spoke, trued the... Se mer
Företaget har svarat
Really helpful when I had a technical question on the phone, supplied the exact parts I needed and delivered pretty quickly. Thanks 😊
Företaget har svarat
Ma commande c'est bien passés globalement, avec un temps de latence au démarrage… mais au final, le suivi a été assez rapide et la livraison c’est passé sans encombre 👍 ☝️Un Grand Merci, à l'équi... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Cykel house is an independent bike shop, coffee shop, workshop with custom builds also thrown into the mix. We aim to give the best customer service and serve customers with the best products available. We specialise in EVIL bikes, Ohlins, industry nine, EXT, burgtec etc. Call in and have a North Star coffee, chat bikes, products, whatever you want. We love a good chat.
Kontaktuppgifter
Francis street, Castleford, Wf10 1HF , Wakefield , Storbritannien
- 01977 520852
- Hello@cykelhouse.com
- cykelhouse.com
4,7
Utmärkt
258 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service!
The guys at Cykel House have been great and a pleasure to deal with. Great communication and advice throughout this new bike build.
Excellent service!
14 juli 2025
Svar från Cykel House
Thank you for your review Chris! It really does make a difference to a small business like ours. It’s great to get feedback like this. Thanks so much.
got sent a component with most of it missing.
The Qloc axle we ordered arrived with half the parts missing, upon contacting cykelhouse i was told that the axle was complete when sent essentially calling me a liar. when i send a picture of a complete axle highlighting the missing parts i was told this was a different part (it wasn't) avoid at all costs.
24 juli 2025
Svar från Cykel House
Hi, thanks for your review. We appreciate every review good or bad. But I’m sure you have looked at our other reviews and this review does not reflect our service.
So the part in question is a sealed unit held together with a circlip. I personally packaged that item into a padded envelope that it only just fits into. The part was in one piece when I packaged it, so you can understand me being puzzled to you sending a picture of an axle completely dismantled in every part possible and telling me parts were missing.
We had 50 of these axles all the same from the same supplier and haven’t ever seen that issue.
There are multiple different q locs and some are indeed different to others, as I’m sure you’re aware, being a bike shop yourself standards change all the time. I offered you a full refund for the product and asked you to return it to us.
Being a small bike shop yourself I thought you would understand the damage of a one star review. But thanks for the feedback.
Quick despatch and delivery
Quick despatch and delivery. Good communication at every stage. Nice bit of kit too.
Cheers
22 juli 2025
Svar från Cykel House
Thanks for the review!! Massively appreciate it!
Svar från Cykel House
Thanks for the review Jon! We’re glad your happy with the service 👍
Great support and service as usual
I have been using Cykel House over the last two years for work and parts I fit myself. Yet again I was looking for a new saddle and Cykel House provided the information to make a good choice of replacement saddle and managed to obtain delivery within 24 hours. A great local bike shop and the usual high level of support and service. Many thanks
21 juli 2025
Omdöme utan inbjudan
Svar från Cykel House
Thanks a lot for the review Anthony. It really means a lot to us and helps so much. Thank you 👍
Svar från Cykel House
Thanks for the review Stuart! It’s appreciated so much. It helps small businesses a lot. So thank you 👊
Absolutely 💯% quality work.
Absolutely 💯% taking my bike back to these guys. Had full service, new chan, cassette and derailleur fitted, and iv got to say my bike is better than when I first bought it. So pleased with works carried out. If your local which I am try these out you won't be disappointed.
Thank.
17 juli 2025
Omdöme utan inbjudan
Svar från Cykel House
Thank you for the review David! That’s great to hear you are happy with our work. Thanks for using us. And thank you so much for the review. 👊
Superb service
Superb communication and service from beginning to end. Bought an ENVE MOG frameset. Gavin was really helpful knowledgeable and replied quickly. He made sure everything was correct and the right size and advised accordingly in a friendly way. Can't rate my experience here highly enough. The frame itself, absolutely awesome. Thanks!
10 juli 2025
Omdöme utan inbjudan
Svar från Cykel House
Thank you so much for the glowing review! It’s great to know we are doing the right thing. Thank you so much for using us and enjoy the new bike!
Excellent
Excellent. All the parts I needed at great prices. Stuff for an SL ebike biuld
Youtube pez ridez mtb
15 juli 2025
Omdöme utan inbjudan
Svar från Cykel House
Thanks for the review! Il be sure to check out your channel 👊 thanks for using us.
Svar från Cykel House
Thanks for the review Mark. Really glad you’re happy with our service! Thanks for using us.
Good experience
Good price, great communication and arrived as stated. Will definitely use again when more parts are needed.
8 juli 2025
Svar från Cykel House
Thanks for the review! It’s great to hear you will use us again. Thanks again
Competitive price and good service
Competitive price and good service, perfect really.
9 juli 2025
Omdöme utan inbjudan
Svar från Cykel House
Hi! That’s a great review. Thank you so much. It really helps us grow so thank you. 👍
The response to emails are fast and…
The response to emails are fast and helpful however part description could be better
5 juli 2025
Svar från Cykel House
Thanks for the review Eli, it’s greatly appreciated. It would be great to get your feedback on the description. There isn’t much that can be said for a top cap and bolt but if we know what information you would like to see in the description we may be able to add it to the product.
Svar från Cykel House
Thanks for the review Adrian. Really pleased your happy with our services 👊
Svar från Cykel House
Thank you for the review! It means a lot. Thank you.
Svar från Cykel House
Thanks for the review Wayne. It helps us massively and I’m glad your order went smoothly 👍 thanks again.
The service
The service from these guys is so on spot, quick reliable and great customer services!
11 juni 2025
Omdöme utan inbjudan
Svar från Cykel House
Thank you for the review. Really glad your happy with our service 👍
Svar från Cykel House
Thanks for the positive review 👊 it means a lot.
Svar från Cykel House
Thanks for the review! That’s great, I’m so glad you’re happy with our service!
Rrturning customer, same great service!
I'd previously bought the same saddle from Cykel House a few weeks previously. The low price and quick delivery meant there was only one place to go for another saddle for one of my other bikes.
27 maj 2025
Svar från Cykel House
That’s fantastic news that you have used us multiple times to be met with the same service. Thanks for taking the time to leave a review it means a lot to us. 👊
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