I did not receive my order. But the customer service after the fact was prompt, courteous and professional. I cancelled the order so no rating of the product, but service was restorative. Failure of... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with my purchases from rideUK, best price i could find by some way and my sunglasses arrived in 24hrs, will be shopping there again.
Delivery was very quick, price seemed good as expected to receive 2 tubeless valves going by the picture. Received only single valve so price was higher than if I’d bought same item abroad with 7.99... Se mer
Best price, free postage and easy transaction. Purchased BBB TL 18 Large for MTB, as purchased small version, but wasn't big enough for 2.2" Tyre and Multi-tool. The large version is spot on... Se mer
4,6
Utmärkt
217 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Service provided was excellent
Service provided was excellent. Delivery time excellent. Quality of the product purchased excellent. Overall I'm quite happy with everything.
30 juni 2026
Perfect
Perfect. Quick easy delivery. Good customer service and very quick and polite workers
15 juli 2026
Omdöme utan inbjudan
Sunglasses
Very happy with my purchases from rideUK, best price i could find by some way and my sunglasses arrived in 24hrs, will be shopping there again.
25 juni 2026
I did not receive my order
I did not receive my order. But the customer service after the fact was prompt, courteous and professional. I cancelled the order so no rating of the product, but service was restorative. Failure of USPS is no reflection on this good company
23 juni 2026
Svar från Ruk Bikes
Hello,
I am very sorry to hear that you haven't received your order. We always want our customers to get their gear as quickly as possible.
Looking into your tracking details (International Tracked: LA679875194GB), we can see that the item safely departed the UK via Royal Mail on June 25th and arrived in Mount Airy, USA, for delivery on June 29th. Unfortunately, the local delivery partner marked the package as "Incorrectly addressed. Returned to sender" at 22:54 that evening, which is why it is currently making its way back to us.
We have sent a direct email to the address on your order to confirm your shipping details so we can get this sorted out for you as soon as it arrives back with us.
Excellent service
I messed up my order, waited for several weeks before asking to return it, and Kevin responded really quickly with a returns label. Top service, thanks.
27 april 2026
Wheely wheely good.
Exactly what I was after at a good price. Arrived promptly and very well packed. I had entered an on line chat prior to purchase which provided all the right information. Excellent se4vice, will definitely use again.
28 april 2026
The mudguards look great
The mudguards look great but I am hanging on to the old ones until they break again. I’m keeping these new ones in reserve until the old mudguards break. I’ve repaired the old front mudguard with pop rivets but I don’t think it’ll last long. So I can’t give a review of the new mudguards yet. I haven’t even opened the package yet. Could not possibly comment.
28 april 2026
Super company to deal with
Super company to deal with. I ordered a pair of Sunglasses which came really quickly.
Sadly they didn't fit and I returned them but Royal Mail "lost" them and then found them and tried to charge extra postage.
Alfie from RUK Bikes took it upon himself to sort out the problem for me - how refreshing an attitude.
Thanks Alfie :-)
29 april 2026
Omdöme utan inbjudan
Took over a week to ship
Took over a week to ship and after an initial response to email saying they’d look into it, I then heard nothing (although I did eventually revive the product)
29 mars 2026
Svar från Ruk Bikes
Thank you for your feedback. I am glad the product reached you safely, though I am sorry to hear you felt the process was a bit disjointed.
To clarify the timeline for other customers, the Bank Holiday weekend did mean that Royal Mail services were not operating, which unfortunately added a few days to the standard shipping window.
Regarding our communication, we did aim to keep you updated once we looked into the status of your parcel. We're sorry if our follow-up didn't meet your expectations or felt delayed; we always strive to provide clear information as soon as it becomes available from the courier.
We appreciate your patience during the holiday period and hope you're happy with the product now that it has arrived
Perfect experience
I ordered a rear wheel for my mtb. It arrived after 4 days, faster than I expected i ordered on Saturday. Wheel was well packed and it was true.
31 mars 2026
Excellent service
Excellent service, super fast delivery very impressed, and a good price,
27 mars 2026
I brought a front and back wheel
I brought a front and back wheel, including tyre in a tube disc brakes cassette they are both amazing. I very very recommends this company and great customer service as well.
26 februari 2026
Excellent customer service
Excellent customer service. Quick delivery and highly responsive.
6 mars 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.