Came across the website by accident & ended up upgrading my bike (n=n+1).. Great selection of bikes to choose from & the clincher for me this time was that a cycle to work scheme voucher was accepted.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought a wheelset for a Trek Domane and very impressed with what was received as ‘used’ wheels looked brand new . Fitted the bike perfectly. 14 day exchange possibility was very reassuring particular... Se mer
Very easy process. Saw what I wanted online, went to the store. Had a test ride, brought an amazing new (to me) bike home. Shop staff were very helpful and knowledgeable. Bike was given a quick servi... Se mer
Finally received my bike saddle seat stem, the lady involved, Hazel, done a great job trying to sort this with the supplier, pinarello, but pinarello dragged their feet👍
Företaget har svarat
Företagsinformation
Skrivet av företaget
Since 2013 we have been the premier Pre Owned bike experts in the UK. Our long established team are happy to chat and give honest advise. Safety - Buy in Confidence Our buyers know what to look for. Our mechanics are thorough. Buying a pre-owned bike has pitfalls, we remove them. We check carbon thoroughly and ensure all components are sound. We ensure bikes are from a reliable source and not stolen. Every bike is serviced, tested and warranted. Value for Money Our network of suppliers and regular trusted customers means we have access to quality stock at the right price. Sustainability Our model extends the life cycle of quality products. We recycle, resell and reuse as many components as possible.
Kontaktuppgifter
27 Sury Basin, KT25NZ, Kingston, Storbritannien
- 02085468289
- support@cycleexchange.co.uk
- cycleexchange.co.uk
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It was a simple experience with good…
It was a simple experience with good communication and prompt delivery
9 februari 2026
Svar från Cycle Exchange
Hi Peter, hope you're enjoying the Domane and thanks for the review. 🙏
Excellent service
3 februari 2026
Omdöme utan inbjudan
Svar från Cycle Exchange
Hi Rick, thanks for the review 👍
2 bikes had off these now good service…
2 bikes had off these now good service and fast delivery
6 februari 2026
Svar från Cycle Exchange
Hi Mark and welcome back. Hope you're enjoying the new addition to your fleet 😜 all the best.
I’m so happy with my new bike
I’m so happy with my new bike, and really pleased with the service from Cycle Exchange. The team are responsive to messages and so helpful. My order was shipped within less than 24 hours and it’s exactly as expected.
Unfortunately the chosen courier APC were pretty poor with a delayed delivery and lack of communication. Not a fault of Cycle Exchange at all and wouldn’t stop me using them again in the future.
6 februari 2026
Svar från Cycle Exchange
Hi Samara, hope the Cervelo S5 build is going well and you've manage to get out to enjoy. Sorry to hear there was a delay on your delivery but glad got to you in the end 👍 Enjoy.
Don’t think I will buy new again
Don’t think I will buy new again, I purchased through a cycle to work scheme and the process couldn’t of been easier, the help and support via email was first class and when the bike arrived it was beyond my expectations, highly recommend
5 februari 2026
Svar från Cycle Exchange
Hi Gareth, that's what we like to hear 👍 Hope you're enjoying the Ribble.
What’s there not to like
What’s there not to like, you walk in and surrounded by all these gleaming beautiful bikes, I wish I could afford them all!!!
22 januari 2026
Svar från Cycle Exchange
Hi Dimitri, glad you enjoyed the shop experience 😍 . Hope you enjoy the Cinelli.
If I could give 10 stars
If I could give 10 stars, I would.
I have long searched for a pinarello Dogma F, and I ended up buying at Cycle exchange as the bike looked as it was new, however the price was super convenient, way below the price of a new model.
I would say thanks to every single member of staff who helped me and showed knowledge, passion and dedication.
5 februari 2026
Svar från Cycle Exchange
Hi Domenico, thanks for the lovely feedback, it's much appreciated 😍 Hope you're enjoying the Dogma F. All the best 😁
Greedy
Got an offer through for my bike which was quite frankly offensive, considering they are marketing the EXACT same models/specs for what would have been a 133% markup. Just plain greedy. I'd rather them just come out and say they didn't want it rather than try and pull my pants down. Madness. Complete waste of time.
12 februari 2026
Omdöme utan inbjudan
Svar från Cycle Exchange
Hi Adam, we price dynamically according to where the market demand is at the time of submission. Your model of bike is now in much less demand than it was previously. The one you are comparing to has been unsold for a while. We can always sell on commission for you, so sale or return with fixed margin. If we didn't want it we wouldn't offer. Sorry it didn't work out and best of luck with the sale.
Svar från Cycle Exchange
Hi Brian, thanks for the review, hope you're enjoying the CAAD12. 👍
Dogma F12
I bought an F12 from cycle exchange and it was a great price.
The bike is absolutely immaculate, it could almost pass as new.
Friendly staff and a nice easy transaction.
19 januari 2026
Svar från Cycle Exchange
Hi Martin, great to hear and thanks for taking the time to review. Enjoy 😊
Great business model for high end cycle exchange/ pre owned purchase
Max is a cycle enthusiast over a sales person that supported me through the whole purchase of a pre owned late model Cannondale Synapse at nearly 50% of the current RRP. I was made to welcome and given the opportunity to test ride the bike irrespective of a commitment to buy. Once I agreed to purchase, the bike was given a thorough check and final tune by the on site work shop while I waited and I was able to take the bike straight after that. Cannot recommend them highly enough.
2 februari 2026
Svar från Cycle Exchange
Hi Mike, thanks for the lovely feedback, it's been passed on to Max, much appreciated 🙏 Enjoy
Big thanks to Mo and the team for…
Big thanks to Mo and the team for converting my Diverge to GRX Di2 really helpful throughout and kept me updated and its just so much better for the upgrade, flies along!
6 februari 2026
Omdöme utan inbjudan
Svar från Cycle Exchange
Hi Pie, thanks for the lovely feedback, it's been passed on to Mo 🙏 Enjoy the Diverge.
Absolutely brilliant
Absolutely brilliant. Bought my dream bike from them recently. Could not be happier with the service and bike. 5 stars well deserved.
26 januari 2026
Omdöme utan inbjudan
Svar från Cycle Exchange
Hi Lawrence, appreciate the review. Hope you enjoy 😊
5 star service …
All the staff that I spoke to were very polite and helpful. My questions were answered in a very quick time by email giving you confidence that you were not being misled
30 januari 2026
Svar från Cycle Exchange
HI Terry, appreciate you taking the time to review 😊Hope the F12 is going well and you're enjoying.
Great communication and a pleasure to…
Great communication and a pleasure to deal with. Thanks guys!
30 januari 2026
Svar från Cycle Exchange
Hi Jonathan, that's lovely to hear, much appreciated. Have fun on the Brother. 😊
Top quality delivery service
Top quality delivery service.
Great information and advice from the gent who delivered it
30 januari 2026
Svar från Cycle Exchange
Hi Leon, appreciate the lovely feedback, will pass on to our delivery team. Hope you enjoy the Bianchi. 👍
Svar från Cycle Exchange
Morning Filippo, thanks for the review and hope you're enjoying the Madone. 👍
Fantastic staff all of whom have a deep…
Fantastic staff all of whom have a deep love and knowledge of all things BIKE.
28 januari 2026
Svar från Cycle Exchange
Hi Adam, great to have you back with us 👍 and hope you enjoy the S-Works build we did for you. All the best
Svar från Cycle Exchange
Hi Stephan, hope you've managed to get the Factor built and on the gravel 😊 Enjoy
New Pinarello
Bike exactly as described. Brilliantly packaged and super fast delivery. Customer service excellent too - all queries answered promptly. Would definitely use again.
23 januari 2026
Svar från Cycle Exchange
Hi Kevin, hope you've managed to get out on the F7 and take it through it's paces. Appreciate you taking the time to feedback. All the best. 🙏
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