Came across the website by accident & ended up upgrading my bike (n=n+1).. Great selection of bikes to choose from & the clincher for me this time was that a cycle to work scheme voucher was accepted.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought a wheelset for a Trek Domane and very impressed with what was received as ‘used’ wheels looked brand new . Fitted the bike perfectly. 14 day exchange possibility was very reassuring particular... Se mer
Very easy process. Saw what I wanted online, went to the store. Had a test ride, brought an amazing new (to me) bike home. Shop staff were very helpful and knowledgeable. Bike was given a quick servi... Se mer
Finally received my bike saddle seat stem, the lady involved, Hazel, done a great job trying to sort this with the supplier, pinarello, but pinarello dragged their feet👍
Företaget har svarat
Företagsinformation
Skrivet av företaget
Since 2013 we have been the premier Pre Owned bike experts in the UK. Our long established team are happy to chat and give honest advise. Safety - Buy in Confidence Our buyers know what to look for. Our mechanics are thorough. Buying a pre-owned bike has pitfalls, we remove them. We check carbon thoroughly and ensure all components are sound. We ensure bikes are from a reliable source and not stolen. Every bike is serviced, tested and warranted. Value for Money Our network of suppliers and regular trusted customers means we have access to quality stock at the right price. Sustainability Our model extends the life cycle of quality products. We recycle, resell and reuse as many components as possible.
Kontaktuppgifter
27 Sury Basin, KT25NZ, Kingston, Storbritannien
- 02085468289
- support@cycleexchange.co.uk
- cycleexchange.co.uk
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Helpful with quick Delivery
Ordered a SystemSix Hi Mod. I had a few questions which were either answered promptly or I was guided to where to find the information. They were very helpful and delivery was quick. The frame was also well packaged.
12 mars 2026
Svar från Cycle Exchange
Hi Darren, appreciate the feedback and hope you're enjoying the Systemsix. All the best 🙏
Great customer contact and service
Great customer contact and service, very approachable and communicative, they did exactly what they said they would do, bike arrived on time and in perfect condition, well packed and good carrier used as well.
6 mars 2026
Svar från Cycle Exchange
HI Paul, thanks for the lovely feedback, much appreciated. Hope you enjoy the C68 😍
Delivery was very quick
Delivery was very quick, the bike arrived well packaged and is in excellent condition, I can't believe the bike is five years old it looks so good.
13 mars 2026
Svar från Cycle Exchange
Hey Stephen, age is but a number so they say 😜Hope you enjoy the TCR.
Thrilled with my new bike
Thrilled with my new bike. The buying process was excellent and when enquiring about delivery with customer service, their response was quick and helpful. Bike arrived very well packaged and would highly recommend them 😁👍👏
16 mars 2026
Svar från Cycle Exchange
HI Scott, really pleased you're enjoying and the process was nice and straightforward 😊All the best.
Svar från Cycle Exchange
HI Casey, great to hear and hope you enjoy the Lapierre. 👍
Hi guys just want to thank you all for…
Hi guys just want to thank you all for such a great easy transaction from bike to money to the nice guy that fetched the bike thanks Audrey and Josh and the collection guy
16 mars 2026
Omdöme utan inbjudan
Svar från Cycle Exchange
Hey, thanks for the great feedback. Much appreciated. 🙏
Outstanding communication and support…
Outstanding communication and support throughout the purchasing process to make sure I was getting the right bike for me. The Premium Hand Delivery service is a great addition if you are purchasing a bike with components you are not used to.
I now have a great bike for a new season.
9 mars 2026
Svar från Cycle Exchange
Hi Steve, thanks for the lovely feedback. Hope you're enjoying the Canyon. 😊
Svar från Cycle Exchange
Hey Colin, thanks for the feedback, hope you're enjoying the Creo. 👍
Would have got 5 stars however the bike…
Would have got 5 stars however the bike arrived with a flat Di2 battery and as the Junction Box was hidden it took a lot of head scratching to find and then charge.
2 mars 2026
Svar från Cycle Exchange
Hi Philip, thanks for the feedback. Sorry to hear the battery was flat when it arrived. Whilst the workshop do a final inspection on all bikes before they're shipped to make sure they're in full working order, they wouldn't fully charge them as all bikes are provided with charger. The team are always on hand do give guidance so feel free to reach out if you have any other questions. Hope you enjoy the Bianchi. All the best.
quality bike and good service
20 februari 2026
Svar från Cycle Exchange
HI Michael, thanks for the feedback, enjoy the BMC 👍
Perfect bike, bought through Cycle2work and delivered next day
Very helpful, knowledgeable staff, provided an accurate description of the bike and answered all my technical queries. Straightforward using Cycle2work and bike was delivered as described in perfect working order to Scotland the next day. Thank you for your excellent service!
25 februari 2026
Svar från Cycle Exchange
Hi Mark, glad everything was as expected and hope the Ribble is helping you tackle those beautiful Scottish hills 😊All the best.
Brilliant service
Brilliant service. This is my third bike from them, and the only place you should go to. Service to comms all professional and the standard of the bike are as described. Number 1 bike shop. Period.
24 februari 2026
Svar från Cycle Exchange
Hi Andrew, great to have you back 😁. Hope you've been enjoying the Scott, we'll look forward seeing you for your next n+1 😜 if not before.
Fantastic service
From the initial enquiry to the delivery of my bike, everything was great.
Fast response to my questions and the delivery guy was very knowledgeable and polite.
I would definitely recommend Cycle Exchange
20 februari 2026
Svar från Cycle Exchange
Hi Philip, that's lovely to hear. Hope you're enjoying the Ribble. All the best 🙏
Great customer experience
It was my very first experience with cycle exchange and I can say it won’t be the last one. So far all the bikes I have purchased were brand new so understandably I was bit apprehensive to start with. However when the bike arrived it was exactly as described on the website. It was very well packaged to minimise any damage during transportation. What also made the experience good was the fact that I was able to speak to the guys over the phone and found them to be very helpful. So definitely top marks from me👍🏻😀
20 februari 2026
Svar från Cycle Exchange
HI Shaz, hope your enjoying the Madone and appreciate you taking the time to review 😊 All the best.
Great communication throughout
6 februari 2026
Svar från Cycle Exchange
Hi Dawn, hope you've managed out to take the Synapse for a spin. Enjoy 😊
A dream Exchange
On the cycle exchange I found some true gems at a good price.
Personal attention from Matt and especially Josh was truly special
The service, communication and willingness to make my bike dream come true was unquestionable
I am so happy to deal with Cycle exchange and I never feel discouraged approaching the team with questions or how to find a deal that suits me
Thumbs up guys, you are on the right path!
12 februari 2026
Omdöme utan inbjudan
Svar från Cycle Exchange
Hi Eric, appreciate the lovely feedback and glad you're enjoying. All the best.
Used bike on Cycle 2 Work
Bought a bike on Cycle to Work through these guys and it was a seamless and positive experience. Emails in advance were responded to almost immediately. I visited the store and while my chosen bike was brought round, I was given a free coffee too.
The team allowed me to reserve a bike using the C2W voucher but said I could choose something else if it wasn't for me, which is brilliant customer service and flexibility.
Max in the store was particularly helpful and friendly. I'll definitely use these guys again!
13 februari 2026
Svar från Cycle Exchange
Hi Ben, thanks for the lovely feedback. Hope you're enjoying the Merida. 🙏
Great bike and very friendly and…
Great bike and very friendly and helpful staff that answered all of my stupid questions
29 januari 2026
Svar från Cycle Exchange
Hi Craig, glad we could help 😊 Hope you're enjoy the Cube.
Josh was really helpful in finding the…
Josh was really helpful in finding the right bike I was looking for and made the process really easy. He kept me updated on everything and was quick to respond to any questions I had. Delivered on time and the courier kept me in the loop on delivery times.
Would highly recommend.
17 februari 2026
Svar från Cycle Exchange
Hi Pete, thanks for the lovely feedback, always appreciated 🙏 Hope you enjoy the F7. All the best.
Great bike and service 👍
First time I’ve used cycle exchange and it couldn’t have been better, the bike was in great condition and from purchase to delivery in four days “well done”👍
9 februari 2026
Svar från Cycle Exchange
Hi Dan, thanks for the feedback, great to hear 😊 Hope you enjoy the Ribble.
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