First class service provided by the team at Cycle Exchange. Exchanged my trek to buy a factor on the cycletowork scheme and dealt with Max who was brilliant in explaining the process and making it all... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A friend recently bought a road bike from Cycle Exchange and recommended them. I test rode three of the gravel bikes they had in my size (I’m 6ft 3). They were really helpful all through this process.... Se mer
I eventually found the bike I'd been trying to find for years at Cycle Exchange. Nothing seemed too much trouble, with the picky adjustments I needed until the bike felt right. It's my first experi... Se mer
I purchased a 2025 Trek Domane+ AL5. It was delivered via a dedicated courier and was as described. I had it set up on my turbo trainer the next day and I have been very happy with my purchase.
Företagsinformation
Skrivet av företaget
Since 2013 we have been the premier Pre Owned bike experts in the UK. Our long established team are happy to chat and give honest advise. Safety - Buy in Confidence Our buyers know what to look for. Our mechanics are thorough. Buying a pre-owned bike has pitfalls, we remove them. We check carbon thoroughly and ensure all components are sound. We ensure bikes are from a reliable source and not stolen. Every bike is serviced, tested and warranted. Value for Money Our network of suppliers and regular trusted customers means we have access to quality stock at the right price. Sustainability Our model extends the life cycle of quality products. We recycle, resell and reuse as many components as possible.
Kontaktuppgifter
27 Sury Basin, KT25NZ, Kingston, Storbritannien
- 02085468289
- support@cycleexchange.co.uk
- cycleexchange.co.uk
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I eventually found the bike I'd been…
I eventually found the bike I'd been trying to find for years at Cycle Exchange. Nothing seemed too much trouble, with the picky adjustments I needed until the bike felt right. It's my first experience with D2i gears, what a huge difference they make. One of the main criterion was caliper brakes, as I'm not a fan of disc brakes, which it had. The bike looked as though it was straight from the showroom. Hazel did all the fine tuning for me until it was good to go. If you want a great bike Cycle Exchange is the go to place and prices are not as eye watering as some Cycle shops north of the Thames! I
Highly recommend Cycle Exchange.
Thanks CE.
Gra. C
2025 Trek Domane+ AL5
I purchased a 2025 Trek Domane+ AL5. It was delivered via a dedicated courier and was as described. I had it set up on my turbo trainer the next day and I have been very happy with my purchase.
Excellent service and delivery
Excellent service and delivery
Very quick to reply to emails and bike was as described
Highly recommended service
New (to me) Gravel Bike
A friend recently bought a road bike from Cycle Exchange and recommended them. I test rode three of the gravel bikes they had in my size (I’m 6ft 3). They were really helpful all through this process. I’ve riden it twice since and loved it. There is a niggle with the gears slipping, which the workshop have identified as a slightly bent hanger. They’re preferring another and will fit it under warranty. A small nuisance but sorted out with charm and no friction. Great sales, great after sales.
Fast and efficient delivery
My bike was delivered within 24hrs of ordering and was in perfect condition.
Unfortunately not a good experience
Unfortunately not a good experience. I was given a price for my bike which I accepted. A gentleman came round my house and thoroughly checked the bike. There were scratches around the bottom bracket. This was photographed and sent back to Cycle Exchange, there and then. Despite the scratches caused by the chain coming off, the BB had been replaced last quarter of 2025 well after the scratches were caused. Both myself and the gentleman that came to check and collect the bike, agreed that if these scratches had damaged the BB housing, the BB would not have been replaced. When the bike was taken back, it was rejected because of the scratches. It is now on its way back to me after having paid £50 for packing and carriage! Wasted my time with a £50 charge on top. I would have expected the chap that came to inspect, would have had the authority to reject it at the collection point. Would think twice about recommending.
First class service
First class service provided by the team at Cycle Exchange. Exchanged my trek to buy a factor on the cycletowork scheme and dealt with Max who was brilliant in explaining the process and making it all very easy. So pleased with the new bike collected in from the shop and even got a complimentary coffee! I would highly recommend purchasing your next bike from these guys.
Plenty of good advice and lots of help
Plenty of good advice and lots of help. Also, the process of returning a bike I had bought and replacing with a new one was quick and easy. A really good service - thank you.
Great workshop outcomes
Another incredibly well executed workshop investigation and remediation by Mo and Todd. Anything I’ve got that wasn’t built by cycle exchange is now getting the pro treatment from them. What a relief to find professionals who have the desire and capability to get it right first time providing useful information along the way.

Svar från Cycle Exchange

Svar från Cycle Exchange
Very helpful & responsive staff during…
Very helpful & responsive staff during the buying process. Bike is superb & really appreciated the home delivery. Recommended.

Svar från Cycle Exchange
Really great experience!
Really great experience! Very customer focussed. Special thanks to Hazel and Max for their assistance and guidance.

Svar från Cycle Exchange
Definitely buy from CycleExchange again
Great Communication, Service & Delivery, Bike arrived well packaged as described and well priced, really happy with everything and now happy out riding!!!

Svar från Cycle Exchange
Great experience
Great experience. Very quick coming back to all my queries. The bike was dispatched very quickly and the delivery option was great, and affordable thanks to the promotion. The bike is as described, almost new really. I'd definitely recommend using Cycle Exchange.

Svar från Cycle Exchange
Effortless transaction
I submitted my application to sell my road bike with Cycle exchange, received a very reasonable quote, that I immediately accepted; thereafter the process of preparing, sending and completion of the sale was faultless - I would definitely recommend Cycle exchange.

Svar från Cycle Exchange
Helpful with quick Delivery
Ordered a SystemSix Hi Mod. I had a few questions which were either answered promptly or I was guided to where to find the information. They were very helpful and delivery was quick. The frame was also well packaged.

Svar från Cycle Exchange
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.







