Custom Collective Omdömen 

Svar från Custom Collective

19 dec. 2025

Hi Ty,

Thank you for reaching out, and please accept our sincerest apologies for the delay in getting back to you. We completely understand your disappointment; we know how important it is to receive holiday gifts on time, especially one intended for your wife. It is never our intention to leave a customer feeling unheard.

We are currently experiencing a much higher volume of inquiries than usual, but please be assured that our team is working around the clock to respond to every message as quickly as possible.

Regarding your order, I have personally looked into the status for you. I am happy to share that your package has already been shipped and handed over to our delivery service provider. We are currently waiting for the tracking number to sync with our system and become available. As soon as it updates, you will receive an automated email notification with all the details.

We kindly ask for your understanding and patience during this exceptionally busy holiday peak season. We are doing everything in our power to ensure your gift arrives in time for Christmas.

Thank you for your patience.

Svar från Custom Collective

19 dec. 2025

Hi Jocelyn,

I am truly sorry for the frustration and anxiety this delay has caused you. We understand that this necklace is a special gift, and the last thing we want to do is hinder the joy of your holiday season. Please accept our sincerest apologies for the silence from our support team; we are currently experiencing a very large volume of inquiries, but we are working around the clock to ensure every customer is heard.

I would like to provide you with an update to ease your concerns. Our standard timeline for handcrafted custom pieces, including delivery, is typically 2–3 weeks (excluding weekends).

Upon checking your order status, I am happy to confirm that your necklace has been completed and handed over to our shipping provider. It is officially on its way to you! We have sent a follow-up email to your inbox containing your tracking number so you can monitor its progress directly.

We are a genuine team doing our best to meet the high demand of the holiday peak season, and we promise we are not a scam.

Thank you so much for your patience and for choosing us for your gift. We hope the necklace brings a smile to your loved one's face.

Svar från Custom Collective

19 dec. 2025

Hi Christian,

I am truly sorry to hear about your disappointment, and I want to sincerely apologize for the stress this has caused. As a fellow small business owner, I completely understand how important these gifts are to you, and it heartens us that you chose to support another small business this season. I’m deeply sorry we’ve let you down on this occasion.

We are currently experiencing a very high volume of inquiries, and while we are doing our best to respond to everyone as quickly as possible, I realize the wait can be frustrating. Please know we are working around the clock to get back to every customer.

To provide some clarity on your orders:

Order placed Dec 1st: This order has officially finished production and has been handed over to our shipping provider. It is currently on its way to you! We have sent a follow-up email with your tracking number so you can monitor its progress.

Second Order: This piece is currently in the final stages of production and will be shipped out very shortly.

Because our items are custom-made, our standard timeline (production + delivery) is typically 2–3 weeks (excluding weekends). We are doing everything in our power to speed this up during the holiday peak, though we realize the timing is tighter than you expected.

We value your feedback immensely as it helps us improve our communication regarding deadlines.

Thank you so much for your patience and understanding during this busy season.

Svar från Custom Collective

19 dec. 2025

Hi Jessica,

We are truly sorry to hear about your frustration regarding the communication and delivery of your gift. We understand how important it is to receive orders on time, especially during the holiday season, and we sincerely apologize for the stress this has caused.

To provide some clarity on the timeline: your order entered production on November 26th. Our handcrafted process typically takes 8–10 business days excluding weekends, after which the item is promptly handed over to our shipping partners. From that point, standard delivery usually takes 7–10 business days depending on your location.

We have sent an email to you with your tracking number so you can follow the progress. Please understand that once a package is in the hands of the courier, the specific movement of the parcel is unfortunately beyond our control—particularly during this peak holiday period when carriers are experiencing heavy volumes.

We also want to acknowledge your feedback regarding our contact methods. We are currently experiencing a very high volume of inquiries, and while we are working around the clock to respond to everyone as quickly as possible via email, we understand how this wait can be frustrating.

We are a small team doing our absolute best to make the holidays special for everyone.

Thank you for your patience and understanding.

Svar från Custom Collective

16 dec. 2025

Hi Jack,

Thank you for reaching out, and please accept our sincerest apologies for the frustration this has caused. We understand how important it is to receive your gifts in time for the holidays, and we are truly sorry that our communication has fallen short of your expectations.

We are currently experiencing a much higher volume of inquiries than usual, but please rest assured that our team is working around the clock to process every order and respond to every message as quickly as possible. Regarding the "incorrect email error" you encountered, we would like to investigate this immediately to ensure you can track your package successfully.

We want to make this right. Please send an email to hello@customgoods.co with your order number or the full name used for the purchase. This will allow us to pull up your file immediately and give you a definitive status update on your production and delivery timeline.

Thank you for your patience and for giving us the chance to fix this.

Svar från Custom Collective

16 dec. 2025

Hi Luke,

I am so incredibly sorry for the frustration and worry this delay has caused you. We truly value your patience, especially during the busy Black Friday season, and I sincerely apologize that our communication has fallen short of the experience we want to provide.

I have personally looked into your order and want to provide you with a reassuring update. Your order is officially complete and has already been handed over to our shipping service provider. While the package is currently in their system and moving toward you, there is often a short delay before they generate the tracking number for us to share. We are monitoring this closely and are just waiting for that link to become active. As soon as it is available, we will notify you immediately via email.

We understand your concern about the December 19th timeline, and we are doing everything in our power to ensure the hand-off is as seamless as possible. Thank you for giving us the chance to make this right.

Svar från Custom Collective

16 dec. 2025

Hello Haylie,

I am truly sorry to hear about the frustration and disappointment this delay has caused, especially as this was intended to be a special Christmas gift. It is never our intention to make a customer feel misled, and I completely understand why you are upset given the expedited shipping you purchased.

I have personally looked into your order, and I want to provide you with the most up-to-date information: Your order has been processed and officially handed over to our shipping partner. While the package is already in their possession, we are currently waiting for the tracking number to sync with their system so it can be sent to you. As soon as that number becomes available, we will notify you immediately via email so you can track its progress.

We value your business and your trust. Please keep an eye on your inbox for that update, and if there is anything else we can do to assist you in the meantime, please reach out to us directly.

Svar från Custom Collective

9 dec. 2025

Hi there Janis, thank you for bringing this to our attention. We’ve carefully reviewed your order on our end, and we can confirm that there was no email address provided on the order form. The only contact information entered was a phone number, which is where we sent the order confirmation message.

As also explained in our email when you reached out, your custom piece began crafting on December 3, and the creation process takes 8–10 business days (excluding weekends) as outlined in our store policy. Once completed, your order will ship via standard delivery, which typically takes 7–10 days, depending on your location.

We completely understand your concern, and we’re here to help every step of the way. If you have any other questions or need further assistance, please feel free to reach out to us anytime. We're more than happy to assist.

Svar från Custom Collective

5 dec. 2025

Hi Sara!

Thank you for bringing this to our attention, and we sincerely apologize for any frustration this situation has caused.

As per checking our records, your order placed on November 19 reflects 2 Silver and 1 Gold bracelets, exactly as indicated on the order form submitted. Since all custom pieces are crafted based strictly on what is entered on the order form, we rely on this information to ensure accuracy.

We also noticed that your first message regarding this concern was sent on December 3, which is beyond the timeframe when adjustments can be made. At this stage, your custom pieces were already nearing completion, and unfortunately, we can no longer revise the materials.

Please note that this delay in reaching out may have contributed to the miscommunication, as timely updates are essential for custom orders.

That said, we truly value you and want to ensure you feel heard and supported. If there’s anything else we can do to assist you or improve your experience, please let us know—we’re here to help.

Svar från Custom Collective

19 dec. 2025

Hi Sydni,

We are blushing! Thank you for such a thoughtful review. We love that our jewelry has become a part of your daily life—from workouts to nights out. Quality and intention are at the heart of everything we create, and it’s wonderful to know that resonates with you. Cheers to many more years of style and sentiment!

Svar från Custom Collective

29 nov. 2025

Hi Cole, thank you so much for the review!
We’re so glad you love the quality — it truly means a lot to us. If you ever need anything or want to explore more pieces, we’re here for you! 💛

Svar från Custom Collective

29 nov. 2025

Hello Malachi,

We’re truly sorry to hear about your experience, and we completely understand how disappointing this must have been for you. We sincerely apologize for the frustration caused.

Regarding the design, we kindly want to clarify that before production, we sent you the layout options to choose from, and we created the necklace exactly according to the design you selected. We absolutely respect your feedback, and we’re sorry if the final result did not meet your expectations.

As for the delivery delay, we understand how upsetting the long wait was. We want to gently note about the Canada Post strike in your area, which began late September and ended on October 10. This unfortunately caused significant delays that were fully outside our control, and we truly appreciate your patience during that time.

We value your feedback, and we’re sorry that your experience fell short of what we always aim to provide. If there’s anything we can still do to make this right, please feel free to reach out—we’re here to help.

Svar från Custom Collective

29 nov. 2025

Hi Devan,

We're so happy to hear you love your new necklace and enjoyed how easy it was to design your own piece on our website.
We're thrilled that its dainty style is perfect for layering or wearing on its own. Your support truly means a lot to us, and we can’t wait to create more pieces for you and the people you love! ✨

Svar från Custom Collective

29 nov. 2025

Hi Kaiyin,

Thank you so much for your thoughtful review. We’re truly glad to hear that you love your paperclip chain necklace with the initial tag and that Tony was able to assist you throughout the process.

We sincerely apologize for the longer-than-expected delivery time — we understand how important timely shipping is, and we’re continuously working to improve this. We’re happy you’re enjoying the quality and craftsmanship, and please rest assured that your lifetime warranty has you fully covered should you ever need it.

Thank you again for your trust and support!

Svar från Custom Collective

29 nov. 2025

Hi Ann,

We’re truly sorry for the inconvenience and frustration you experienced, and we appreciate you bringing this to our attention.

To give you a brief description of the timeline: you placed your order on November 3, and we began crafting your piece on November 4. We also sent a confirmation receipt to the phone number provided, as our records show that no email address was added to the order form at that time. We only received your email details later on when you reached out to follow up on your order.

Your package was dispatched for shipment on the 20th and successfully delivered on the 26th, which is still within our current production and delivery timeframe.

We understand how concerning it must have felt not receiving updates through email, and we sincerely apologize for that confusion. We’ll review our process again to ensure this doesn’t happen to you—or any customer—moving forward.

If there’s anything more we can do to assist you, please feel free to reach out. We’re here to help.

Thank you.

Svar från Custom Collective

29 nov. 2025

Hi there,

We’re truly sorry for the experience you’ve had, and we completely understand how frustrating and disappointing this must have been—especially since the necklace was meant to be a gift.

For customized pieces, our production timeline is typically 8–10 business days to carefully craft your order, followed by another 10 business days for standard delivery, depending on your location. For express shipping, the transit time is 3–5 business days.

The email you received on October 9th was likely an update showing that your piece had moved forward in the crafting stage, not that it had completed the full production and shipping process. We sincerely apologize if this caused confusion or led to unmet expectations.

We’d really like to look into your specific order to understand what happened and make this right. If you could please email us your order number at hello@customgoods.co
, we’ll investigate immediately.

We appreciate your feedback and are committed to improving. Thank you for giving us the chance to address this.

Svar från Custom Collective

17 okt. 2025

Hi Brandon,

We’re truly sorry to hear about your experience and completely understand your frustration, especially since the order was meant for a special occasion. We sincerely apologize for the delay and lack of timely updates.

Please rest assured that this is not the experience we want for our customers. We’ve checked your order and have already reached out via email to provide an update and tracking details. If you haven’t received our message yet, kindly check your spam or promotions folder, or contact us directly at hello@customgoods.co
so we can assist you right away.

Thank you for bringing this to our attention — we appreciate your patience and the opportunity to make things right.